Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb seems to be a good energy supplier, keeping you up to date with price increases and reductions.”

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Posted 4 years ago

“Not making the savings as expected.”

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Posted 4 years ago

“Excellent service and comminication”

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Posted 4 years ago

“Quick to respond Easy to transfer to Other energy companies could learn from them”

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Posted 4 years ago

“Always there to help you out if you have a query/problem. Highly recommend this company”

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Posted 4 years ago

“Recently joined coz of price, then they hike the price on me by around 15%, saying it’s due to increased costs,”

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Posted 4 years ago

Hi David, we're sorry to hear you're disappointed with our price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We have written a blog about this which explains it in more detail if you would like to have a look. https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 4 years ago

“Been a member now for 3 months and they have put prices up twice. They are not transparent in how long if at all you are tied in for. I would not recommend.”

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Posted 4 years ago

Hi Mick We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand and we've had to adjust our tariffs to reflect this. We don't believe in fixed term contracts which means you're never locked in, so you're free to switch whenever you'd like.

Posted 4 years ago

“Efficient and effective service”

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Posted 4 years ago

“Well, almost acceptable. Having just joined Bulb and having received almost immediately notification of a price rise I am having second thoughts as to whether I have done the right thing. It did have good reviews which is why I switched but I am not so sure now. Although advised to move again I'll wait and see. Sorry Bulb, I can understand if you don't use this review!”

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Posted 4 years ago

“Really great. Efficient, great value for money. Definitely recommend!”

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Posted 4 years ago

“Excellent customer service. With my previous energy supplier, I used to spend hours on the phone to them. Not any more. It is very easy to submit energy readings via the Bulb app, and when I have contacted them with queries, they have replied very quickly and in a very helpful and friendly manner.”

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Posted 4 years ago

“Absolute shambles of a company! No one has a clue about the service they provide...really messed up on our account and after hours of phone calls and emails being passed from one arragant personnel to another they still have not resolved issue.. Changed our meter incorrectly by mistake, complete imbeciles!!”

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Posted 4 years ago

Hey there, we're sorry to hear this! We'd be more than happy to take a look into it to work out what's gone on. Can you send us an email to feedback@bulb.co.uk so we can help? Thanks!

Posted 4 years ago

“Fa up to now, x”

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Posted 4 years ago

“A very good energy provider. Always gives me an update on what amount of energy we have used. I would be more than happy to recommend bulb as your energy provider.”

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Posted 4 years ago

“Bulb is a fantastic company, always keep you informed. If you contact them, they are back to you quickly. There customer service is excellent”

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Posted 4 years ago

“Needed to change from SSE due to unwarranted price increased but on joining Bulb got an immediate price increase followed by a threat to increase soon. OK so it's a variable rate and the price I will pay is still marginally less than SSE.”

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Posted 4 years ago

“Nice and straightforward to change from EON. Prices are cheaper too”

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Posted 4 years ago

“Bulb were ok initially but have made many price increases and are now not really competitive Their Green Energy is not really that Green but that applies to most Suppliers. The Electricity is mainly Green in that they mainly purchase from Green energy suppliers. The Gas is not really Green at all. A tiny amount id produced from Sewerage etc but that's only about 3% and its debatable as to whether that's green the other 97% is not green at all and they just use Carbon offsetting”

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Posted 4 years ago

Hey there We buy our energy from renewable generators across the UK. Wherever possible, we have direct relationships with these generators to purchase their output. Our gas is 100% carbon neutral. We offset the emissions from the gas we supply by supporting carbon reduction projects around the world. We’re also one of the biggest buyers of green gas for homes in the UK. So a chunk of our gas mix comes from renewable sources, too. For April 2019 to March 2020, the latest data available, 93% of our green gas came from purpose-grown crops, 4% came from food and farm waste, and 3% came from residues like vegetable peelings or cereal straw. Every carbon offset certificate Bulb buys is verified through 1 of 3 internationally recognised standards: the Gold Standard, the Verified Carbon Standard or the United Nations Framework Convention on Climate Change (UNFCCC)'s Clean Development Mechanism. We've written more about our gas here: https://help.bulb.co.uk/hc/en-us/articles/360025261831-Bulb-s-green-gas-where-it-comes-from-and-how-much-is-renewable If you're interested in a green discussion you can join our Community (https://community.bulb.co.uk/) as we'd love to have a chat.

Posted 4 years ago

“Barely with the company 2 months and twice already I’ve been told the price is going up! Otherwise I’ve not had any other problems. I’ve not had to phone their customer helpline.”

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Posted 4 years ago

Hi Natasha, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018, due to post-lockdown demand. This means that a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Very helpful professional”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews