Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With no fixed deal 2 price rises in as many months A good deal soon turned sour”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. At Bulb, we don’t offer fixed-rate tariffs; we only have our Vari-Fair variable rate tariff. This means that our tariff reflects the true cost of energy and therefore, fluctuates with the cost of energy on the wholesale market. This is the reason for these recent price changes, which you can read more about the reasons for here on our Blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“An easy straight forward transfer from British Gas and easily see how much your bill will be. Highly recommended”

Helpful Report

Posted 4 years ago

“Our new smart meter has just been fitted. The engineer was knowledgeable and courteous and had time to answer any questions we raised. Not tried the device yet, but from a service point - Excellent!”

Helpful Report

Posted 4 years ago

“difficult to leave a review very new customer and price have risen twice so will need to see how Bulb performs in the future, or will look for fix term with another supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. At Bulb, we don’t offer fixed-term contracts or charge exit fees. This means that our tariff reflects the true cost of energy and also that you’re free to change suppliers at any time. We also let you know of any changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Great app and incentives to switch BUT two price increases in short period means bulb are no longer competitive and I will have to switch when I can”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasoning behind the price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Within a few days Bulb had hiked the price of my energy even though they were claiming to still be the best around. Will be changing suppliers as soon as possible”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We offer our members a variable tariff, which reflects the true cost of energy. Unfortunately, wholesale energy costs have continued to rise this year and as a result, all rates will change on Monday 21 June. This does mean that if you’ve just joined us, the tariff won’t increase until 21 June. You can read more about this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Keeps me up to date with all my accounts”

Helpful Report

Posted 4 years ago

“Since joining about 3 months ago, the price has gone up twice. Apparently they will reduce prices when they can. Don't hold your breath. Looking to change again.”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for leaving us a review. We're sorry that we have had to increase our prices twice in a short period of time, due to increasing wholesale prices. You can read more about this increase on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 It is true that we will reduce prices when wholesale prices decrease, as we have done this in the past. The last time that we decreased our gas prices, for example. was back in September 2020, but this of course does always depend on the cost of energy on the wholesale market. If you would like any further information on this, please don't hesitate to contact us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Easy to switch and user-friendly website. I swapped to Bulb because they were the cheapest option on Uswitch. They have put their prices up twice in the three months since I switched. I haven't checked what the other companies are doing, but it is a bit disappointing - especially when it has been so windy!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. This is as a result of wholesale prices that have increased to their highest levels since 2018. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Excellent service. Transparent in cost flexible and the best customer service I’ve known at a energy company. Energy cost are cheaper than most other providers.”

Helpful Report

Posted 4 years ago

“New customer for 2 months and you keep increasing the price. Was supposed to be stress free when joining your company but clearly not”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly over the past couple of months. This is because wholesale costs are up by 29% since March, when we last changed our prices. If you would like to read more about this price change, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Joining them was a breeze, their app is also excellent in tracking your daily use. I earned £100 in referral fees which went through hassle free. I joined in February 2021 and one month later there was a price rise. We’ve been told there will be a second price rise in June 2021 so we felt there was no alternative but to switch to a competitor offering cheaper rates.”

Helpful Report

Posted 4 years ago

“still over priced for those of us stuck on pre payment meters and using outdated heating systems via housing associations no smart option available”

Helpful Report

Posted 4 years ago

Hi Helen, Thanks for leaving us a review. We can look into what options are available for you, even if you're on prepay meters. Provided that you're allowed to exchange your meter under your tenancy agreement, we can definitely see whether we can do this for you. In order for us to be able to look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Smooth switchover. Great customer service. All good.”

Helpful Report

Posted 4 years ago

“I am very happy to be a bulb Customer I’ve had no issues and I am happy to recommend bulb”

Helpful Report

Posted 4 years ago

“Price has gone up twice in 2 months”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Prompt good communication”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Keep putting prices up not happy.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we’ve had to increase our prices because the cost of supplying energy has increased. Wholesale costs have increased since March by 29%, and because our tariff reflects the true cost of energy, we do have to pass this cost on. If you would like to read more about this, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Very good, had no problems”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews