Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the tarfiff when I initially transferred to Bulb when I lived in London several years ago and was sad when I thought we would have to leave after moving recently to the New Forest. Very pleased to find out I could also have my account here too! Customer interaction is very proactive and the ability to submit readings oneself helps to keep your account up to date and not paying for energy that you have yet to use.”

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Posted 4 years ago

“I’ve been in my property for 6 months and am still paying the monthly amount from my predecessors. I have found it very hard to get through on the phone and got no response from email. Today I got through and the CS assistant said he would reduce my payment. I have no confirmation of this, so will still have to check and possibly chase it up. In short a very difficult company to deal with. The CS assistant was polite.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had some difficulty getting in touch with us regarding your account. I'm glad however that you received good member service from one of our agents. I'm happy to also check up on this to ensure this change has gone through for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 4 years ago

“Good tariffs and easy to set up and manage”

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Posted 4 years ago

“Pain in the rear, been with them what 2 months and already had 2 price rises. Usual energy company rubbish "only pay £79 a month" blah blah blah then all of a sudden i owe them even more money...not great”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects this true cost of energy, we do unfortunately have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“No problem with switching to Bulb Happy with communication as”

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Posted 4 years ago

“Really easy to switch, have found bulb to be really good, cheap rates, easy to amend payments, really great app. Would recommend.”

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Posted 4 years ago

“really good and helpful company used for both gas and electricity.”

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Posted 4 years ago

“really good and helpful company used for both gas and electricity.”

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Posted 4 years ago

“Easy to switch, give readings and to keep in the loop with bills and changes!”

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Posted 4 years ago

“New customer for 2 months and you keep increasing the price. Was supposed to be stress free when joining your company but clearly not”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. For more information on this price change, you can read our Blog entry here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Amazing experience with this company, exceptional prices and rewards for introducing others to them. Emails sent to keep customers informed of any updates and reminders of payment dates, and outstanding customer service.”

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Posted 4 years ago

“Very slick move from last supplier, kept informed throughout.”

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Posted 4 years ago

“Have gone back to my old supplier due to the complete lack of customer service and willingness to actually listen and solve a problem Its all about the money”

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Posted 4 years ago

Hi Paul, Thanks for leaving us a review. I'm sorry that you didn't have a positive experience with us and you've since switched away. Even though this is the case, I would still like to see to any of the issues or questions you had. I've sent you an email about this this morning, so I can give you a hand. All the best, Lou

Posted 4 years ago

“Wonderful company”

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Posted 4 years ago

“Bulb is amazing. Great communication, fantastic prices and hassle free. Switched over from other provider and much easier to understand bills. (Just one). Recommend to friends and they are so pleased they switched to Bulb.”

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Posted 4 years ago

“Great prices and great communication.”

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Posted 4 years ago

“Great prices and great communication.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“Been waiting for over a year for a replacement meter that does not work properly or have any display.Emailed so many times, I have given up.We have no idea what we have spent.”

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Posted 4 years ago

Hi Lara, Thanks for leaving us a review. I'm sorry that you've been waiting for a meter exchange. Unfortunately, we were unable to conduct any non-emergency meter jobs for much of last year, due to COVID-19 lockdown restrictions. However, we should now be able to accomodate this exchange. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Great service thanks guy's”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews