Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I happy for the bulb.”

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Posted 4 years ago

“Glad I swapped over ...”

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Posted 4 years ago

“I am a new customer and no complaints”

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Posted 4 years ago

“Very correct”

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Posted 4 years ago

“I’m having with the service I recieve from bulb .”

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Posted 4 years ago

“I am now using Bulb as my Electricity supplier for a new home, having enjoyed a very good experience with their service at my previous house. I have always found them to be punctual in their attendance on any issue and clear and concise in their accounting. I would recommend them to anyone seeking a reliable and conscientious Supplier.”

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Posted 4 years ago

“When j first joined I was looking forward to lower monthly payments for both gas and electricity. But unfortunately didn't last long my previous supplier octopus was cheaper”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we weren't able to offer you the best deal, but we do always encourage members to check this as you have done. If you have any further questions or need any other help, do let us know via email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“As soon as I joined they put prices up,there all the same what's the point!”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. If you would like to discuss this with us further, you can send us an email to feedback@bulb.co.uk with your details and we can get back to you there. All the best, Lou

Posted 4 years ago

“Three weeks to respond to an email is shocking. Not just once by three weeks per stage in the chain. Telephone number closed unless emergency. Online chat never has any agents answering. Good when working shockingly bad service if you need to do anything”

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Posted 4 years ago

Hi there, our phone lines are open weekdays between 9am to 5pm and for emergencies out of hours and over weekends. If there is an emergency you can still call in and someone will be able to help you. We do also run the online chat service in the same weekday hours as above if you need to speak to a member of our team. Sorry to hear that you've had a poor response time in email communication with us. We'd be happy to take a look at what's gone on if you'd like- please email feedback@bulb.co.uk. Thanks!

Posted 4 years ago

“Delighted with Bulb, from the moment of first-contact about changing my energy supplier. They have a very helpful team and have kept me informed at every stage of the process.”

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Posted 4 years ago

“Hiked prices up as soon as I joined. Daily and hourly usage graphs don't appear. Online Chat button does nothing. I'm pretty disappointed.”

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Posted 4 years ago

Hi Jim, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. I would like to look into these other issues for you though, as if your daily and hourly graphs aren't displaying and the online chat button isn't working, it sounds like there may be an issue with the Bulb app on your device. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so I can look into this for you? All the best, Lou

Posted 4 years ago

“Easy to change over to cheap gas eletric”

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Posted 4 years ago

“Great communication, easy to see what you’re using each month and adjust your payments. Not expensive, and doing something to help prevent climate disaster, so a win win!”

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Posted 4 years ago

“Very good company. Good customer service plus good rates for fas and electricity. High recommend this company to anyone.”

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Posted 4 years ago

“Easy to use”

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Posted 4 years ago

“Very disappointed that within 2 days of switching to Bulb they emailed to say there was an increase of 34p a day so approximately £10 a month. I believe they were very underhanded giving low prices to reel customers in .”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. We do give members 30 days' notice before any price changes come into effect, in order to allow them to switch away during this period. If you would like to discuss this further, please don't hesitate to get in touch with us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I’ve been waiting for 3 months for my account update and I’ve been fobbed off with pathetic excuses via email absolutely disgusting service!”

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Posted 4 years ago

Hi Bryan, Thanks for leaving us a review. I'm sorry that you've not had a positive member experience. I would definitely like to look into your account for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“Increased the prices the first month of joining. I’m spending more on electric a day than I ever have. Should have searched more suppliers before changing and I will not be staying with them.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change - you can read about the timing and reasoning of this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions about this, or would like to discuss this further, please don't hesitate to email us on feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Very expensive utility company. Will be looking to switch”

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Posted 4 years ago

Hi Marc, Thanks for leaving us a review. I'm sorry to hear this, but of course we do recommend checking to ensure you're always getting the best deal. If you would like to discuss this any further, or have any other questions, don't hesitate to send us an email to feedback@bulb.co.uk with your details so we can give you a hand. All the best, Lou

Posted 4 years ago

“Excellent service low bills”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews