Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your services are excellent”

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Posted 3 years ago

“In these difficult times, I've found Bulb to be an excellent utility provider. Prices are as fair as they can be, and their level of customer service is very good - staff are very helpful, courteous and easy to contact .”

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Posted 3 years ago

“Very pleased with the answer I received for my question.”

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Posted 3 years ago

“Have had satisfaction from this company ever since l joined. Shelagh Hadron. Very good.”

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Posted 3 years ago

“Very responsive. Helpful and clear in explanations. Thankyou”

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Posted 3 years ago

“always been happy with them wether online or on phone”

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Posted 3 years ago

“I have always been very pleased with the service received from Bulb and today even more so ! I called re a query about my incorrect online meter reading, which was entirely my fault. The person that I spoke with was very patient, listened carefully and was able to amend my mistake. She was friendly and most helpful. Thank you.”

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Posted 3 years ago

“Very helpful, quick to respond to any queries. Happy to allow monthly charges to suit our needs, within reason. Await our new bills with trepidation.”

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Posted 3 years ago

“Bulb customer service is fantastic when they supposedly read my electric meter using smart meter it gave them the original reading I had given them when I joined 3 years ago so not such a smart meter if it ever was one. Looked like I had used a huge amount of electricity from April 12th to 13th so straight onto them via chat to sort, person on end checked everything for me and told me that the wrong reading was from the smart meter as I said not smart at all - I wasn't aware it was anyway as no one has fitted one in the last few years. Anyway all sorted now but increase from April to cover high costs although not extreme but still £70 more than I use a month and it's a month in advance seems a bit much”

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Posted 3 years ago

“The customer service I received on line/phone was very efficient and positive. As a new customer, normally my heart sinks at having to go through the long process of setting up an account. With their guidance I was up running, had submitted meter readings and paid what I owed within in 15 minutes. Thank you to the team members who supported me.”

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Posted 3 years ago

“Very easy to update them with meter readings & to contact to discuss with any problems.”

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Posted 3 years ago

“I've always found Bulb to be a good, fair company. Their customer service is excellent - an absolute necessity, yet sadly a rarity with most companies nowadays. Would recommend.”

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Posted 3 years ago

“Why I gave you five star because you are good electric company”

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Posted 3 years ago

“Very happy with both the service and prices on electric and gas”

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Posted 3 years ago

“Very informative and helpful company”

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Posted 3 years ago

“Very supportive recently when I had a problem with my meter reading. I could actually get through to them on the phone at a time when people I know, who are with other companies, have had no success in contacting their energy companies. I also like their website - 'user friendly' !!”

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Posted 3 years ago

“Provided with a very satisfactory service”

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Posted 3 years ago

“Very efficient”

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Posted 3 years ago

“Very efficient”

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Posted 3 years ago

“Hassle free company, easy to use the website, they let you know everything that's going on with your account / usage etc, never had any problems”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews