BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.62

4.6 Rating 692 Reviews

91 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Great customer service and quick shipping!”

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Posted 3 years ago

“Great prices. Easy to use.”

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Posted 3 years ago

“Excellent service and quick delivery1”

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Posted 3 years ago

“Great customer service!! I thought I was going to have to do a rush order and Bulk Books was very responsive in pointing me in the right direction to make this happen as quickly as possible. I didn't end up needing a rush but I appreciate knowing that they are quick to respond and the follow-up was fantastic.”

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Posted 3 years ago

“Thank you for a quick delivery.”

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Posted 3 years ago

“Excellent and responsive service”

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Posted 3 years ago

“Very helpful! Thank you!”

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Posted 3 years ago

“Bulkbooks sent me a different product than what was pictured on their website, refused to send me the correct product, and refused to give me a refund. Amazon is cheaper and has better customer service.”

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Posted 3 years ago

Hi Mindy, I'm sorry to hear that you received the wrong product. May I ask who you spoke with? Customer service is our top priority. I will gladly exchange the order or refund you if you would like to return the books. Please contact me at bobby@bulkbooks.com so I can handle this for you.

Posted 3 years ago

“The books I needed for my classroom were the best price I could find and fit our budget and the shipping was quick and the order accurate.”

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Posted 3 years ago

“Great customer service....always polite, friendly and accommodating. Much appreciated.”

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Posted 3 years ago

“My first order (Ruby Holler) was canceled. My next order (Henry Huggins) was also canceled. However, a package of Henry Huggins IN SPANISH arrived!! This was frustrating. Absolutely waste of my time.”

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Posted 3 years ago

“Got my books at a great price and received them in just a few days.”

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Posted 3 years ago

“Great quality of books and shipping was fast!”

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Posted 3 years ago

“Delivery was very delayed without much communication”

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Posted 3 years ago

“Easy, good customer service. The books took a bit longer than expected to get here, but everything seems to these days.”

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Posted 3 years ago

“Diana is amazing! She is very responsive and helpful. The Ship time to Canada even for being non-express and the basic package takes a very long time. When other items are purchased in the states and the slowest/basic shipping is selected it would normally arrive faster. For some reason the package is delayed in Manitoba which doesn't make a whole lot of sense. This is definitely out of BulkBooks control but overall the customer service, response time, and client care are amazing!”

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Posted 3 years ago

“Very quick delivery! Thank you.”

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Posted 3 years ago

“Very responsive and communication was great!!! Highly Recommend!”

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Posted 3 years ago

“I order 5 titles but then days later I got an email stating they were out of stock and couldn't even be backordered. It cost me time.”

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Posted 3 years ago

“They worked with me when my book was back ordered. They have great customer service and I will definitely work with them again.”

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Posted 3 years ago

BulkBooks.com is rated 4.6 based on 692 reviews