BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.62

4.6 Rating 692 Reviews

91 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

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“Great customer service! Personal and attentive. Very appreciated.”

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Posted 3 years ago

“still haven't received my order, but I paid.”

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Posted 3 years ago

“Ordering was super easy and my order came quickly!”

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Posted 3 years ago

“Bobby at BulkBooks was the most helpful person. We were in a 48 hour crunch and he helped us out!”

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Posted 3 years ago

“I needed 31 copies of a specific cookbook to send as a thank you to virtual event attendees after another bulk book company cancelled my order. The CSR at BulkBooks.com happily answered all my questions and the ordering process was so easy. The best part was my books all arrived quickly and without any issues! I’d definitely order from this company again.”

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Posted 3 years ago

“I worked with Bobby James at BulkBooks for an order I need shipped right away. He was both professional and extremely helpful. He managed everything I needed in a fast and timely manner. The process of ordering through BulkBooks was easy. I would order from here again.”

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Posted 3 years ago

“BulkBooks was easy, had exactly what I needed and pricing was competitive. Will definitely use them again.”

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Posted 3 years ago

“This was my second order with bulk books. I was very happy with my first order but this one was a far cry from that one. I ordered books in July for an Oct event to make sure I got them in time. My books did not arrive on the expected/requested date nor did I get any notice about when they might arrive. I called 5 times over a period of weeks and left messages (never got a human). I sent emails with no response. On my last attempt, I finally spoke to a live person that communicated she was the only one handling orders. She informed me the books were on back order to which I asked "why wasn't I informed?" In the end she was able to find my books available from another vendor and they are supposedly arriving this week for my event. My event is days away and I now have to carry them in luggage on a plane when I could have shipped them had they arrived on time.”

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Posted 3 years ago

“My Books came as described and expected. In brand new condition, and in a VERY timely manner. Sooner than the date I chose, which worked out well, since I placed my order at the last moment. THANK YOU FOR THE GOOD EXPERIENCE!!”

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Posted 3 years ago

“Website is difficult to navigate and customer service was not as knowledgeable as I would have liked.”

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Posted 3 years ago

“Ecxelent customer service”

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Posted 3 years ago

“I was amazed by how easy, affordable, and efficient it was to order books in bulk. The process was quick and simple. So glad I found BulkBooks!”

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Posted 3 years ago

“Had a slight problem at one point, but a quick phone call resolved the issue.”

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Posted 3 years ago

“Not as communicative as I would have liked, order was week late, but got the books and all is well. thanks for asking. regards”

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Posted 3 years ago

“Bulkbooks.com is the best place to buy books at a discount. They are efficient and economical and always give excellent service.”

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Posted 3 years ago

“The books came as expected. I asked multiple times by phone and email for a complete invoice/receipt showing payment made and by what method. It never came. I could only ever get the order confirmation and this is not acceptable with my business department.”

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Posted 3 years ago

“Great pricing and easy to order.”

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Posted 3 years ago

“I would be really helpful to have an email that itemizes my order and a record that specifies my order accessible via my account. Thanks!”

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Posted 3 years ago

“Thank you BulkBooks!!!! Service is Fabulous and prices are too!”

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Posted 3 years ago

“The selection, quality, and cost of the books were excellent. The website with respect to shipping and delivery times is misleading, at best. When I called to inquire about my order, I was told something entirely different. Fortunately, the last shipment arrived two days before my event. I finally received an email confirming my order AND another email confirming shipment nearly a month after my event.”

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Posted 3 years ago

BulkBooks.com is rated 4.6 based on 692 reviews