“Horrible experience. This brand is unethical and cheats customers by sending defective items in sale. I ordered two suits worth 4000 in sale! Yes, it's very overpriced. Products came in defective. I promptly shared pictures of the defect and instead of apologizing for sending poor quality stuff in sale, their customer service just won't replace or refund. Very unprofessional and not at all worth your time and money!”
“They do have good designs and collection but they the worst return and exchange policy i have ever seen. You CAN NOT not even exchange size if you have bought anything from Sale. No return policy if you don't like any product purchased from them you HAVE TO KEEP it no matter what.
WORST WORST E-COMMERCE exchange / return policy i have ever seen.
Would recommend you to buy from any other good Jaipuri websites or pages from Instagram than from Bunaai.”
“I bought four kurta sets from them. Their fitting and look is good but if you have any issue related to product, their customer service is worst.
For me, I kurta set was bad and after one wash only it faded. I took all care at the time of washing but still discolouration happened. So I raised the complain to them and they refused to solve it and refused to do anything about it.
Now I lost ~1500 rupee and I can’t use this set again.
In this world of better customer service, they are really bad at it….. really really bad!
If you want to take risk on your money, go ahead and buy, otherwise I would suggest not to fall in this trap of stealing your money.”
“I was a big fan of Bunaai until I faced a significant loss because of their extremely rigid return policy. Products that are even marginally discounted are not eligible for return or exchange. Considering that they sell stitched clothes, the likelihood of a product not fitting is very high. No matter how closely you follow the size chart, there are many things that can go wrong. In my case, the product did not fit anyone in my family in spite of following the size chart. However, the company still refused an exchange. The clothes they sell are quite expensive and one can expect a significant loss if clothes do not fit. Not buying from this website again.”
“By far, the dress I got from Bunaai is the worst dress I have. Idk how they are giving positive reviews. The dress is no where close to the one in picture. Fabric is awful. Now I understand why there is no cancellation/return on sale items. Sale items- we not getting them for free to have this kind of policy. 10% off doesnt make a huge difference to apply these BS policies. Thank you for wasting my money and ruining my birthday. :)”
“My experience is very bad.. what looks in picture.. is totally different what you get.. very disappointed.. will never shop from bunaii.. at least they should give exchange option.. my suit is defected.. it is torn from bottom.. I would have given zero.. I want this dress to be exchanged at least”
“They hv no return policy... the colour also is not the same for me the size was not correct i wanted exchange/return but they refused to entertain my request.”
“It’s a fraud and they don’t even exchange or return the item if the size or fabric is not good. Please don’t buy from this brand. They use cheap fabric and does not value the customer at all
I had a pathetic experience with bunaai”
“Pathetic customer service, pics are deceptive. Don't waste your money, no refund and no exchange. Material was rough like paper. Kurti had a big slit in middle exposing the skin, in pic it was not there. Cotton cloth loses colour in every wash, celebrity promotion is all marketing strategy, they have the worst customer service.”
“horrible management , no exchanges offered, pathetic quality , 100% difference in site description and actual product. Faced it twice. no humanity they stick to their policies which seem to out of the world. NO support offered.”
“Totally unprofessional team. Delivered a very dull color piece looking old which was in total contrast to bright pictures displayed. When asked to exchange, they simply refused. Bunaai.com misleads and deceives people....never fall for this misleading site.”
“The site displays no size when buying a product and then refuses to exchange it. In todays world of e-commerce it is an unfit and not customer friendly company. Avoid buying stuff from here. I am size small, trying to fit in XXL. Booooo Bunaai”
“Worse e-commerce company. They do not mention accurate size on the website. Moreover they don’t even offer exchanges, returning your money is way far. The owner is just wasting hard earned money of other people and filling her bloody pockets. Never never buy from this website you will waste your money.”
“This is a fraud company. Showing pictures that do not belong to their product. The product which gets delivered is entirely different in colour and design. Cheap material used will be sold to you for 10 times rate. They are cheating people in the name of e-commerce.”
“Have never heard, that the size can also not be exchanged due to their no return/ no refund/ no exchange policy, what rubbish , that’s extortion. With such low quality products, how can people keep such stuff after receiving, and you guys have the audacity to not change the size as well. No worries the company will close very soon, just wait and watch”
