“I'm sorry to say but Worst experience I had with Bunaai...the size is very very very bigger than the size given in size chart and they are not providing the return or exchange facility as the the product belongs to sale items. The cost of suit I purchased is 5200/- Rs. ....because of the work on the suit we are not able to get it altered...
What to do...Team bunaai kindly reply.”
“The worst experience buying from @bunaai m.. I placed my order with them for the very first time, day one the delivery person foughtwith me because the link was not getting delivered to my phone. Called the customer service and they advise they are sorry but they can’t help me and 2nd time a different person came to deliver the order and I faced the issue with their size again called the customer service people again the same reply came they can’t help. Seems like there is no customer service and customer satisfaction is important to these people. My recommendation never buy any products from them.”
“Had a very bad experience with bunaai, the product I had ordered was of bad quality. There were size issues but they refused to even exchange the product. I won't shop from here now on...not recommended.”
“Hopeless!!
Poor Delivery. Rude customer care. Quality poor. Overall experience annoyed.
Company is not responding or bothering at all.
Unprofessional behaviour.”
“Extremely poor customer care and return policy. You are buying product online without trial and once it doesn’t fit then they make you realise that they have very opaque return policy, where most of the product can’t be returned/exchanged. Even if by any chance it can be returned then you are suppose to pay shipping. It seems they don’t have any supply chain in place.”
“Worst Quality of products, with Worst customer service.
They will not listen to you after taking money.
Bluff..
Don't buy anything from here.
Photos of products and reality is quite different.
They didn't give any refund”
“Bad customer service. Worst exchange policy. They do not return/exchange the products brought at discount. Thay must have mentioned it earlier. Very bad. Disappointed. Would not recommend.”
“The company has a stupid policy of no exchange/replacement on discounted items. Yeah I know it’s is ridiculous but that how it is. Im suffering because of this.”
“I have bought so many dresses with bunnai but when the 1 dress was not fitted well they refused to exchange its the fitting was very bad and it was useless for me but they didn't support me very very bad experience”
“Pathetic service... They are not ready to exchange my product just because it's on sale ... What should i do with that wrong size suit...?? U people doesn't have customer r”
“Among all the good reviews, I feel it even more important to bring their quality and customer support to light. I ordered two suit sets which weren't chosen from 'sale' section, but apparently they were. The duppattas were both defective with black stain on one and burn mark on the other. Also, one of the suit was of a larger size, M and I realized I needed an S.
Bunaai has one of the most arrogant, unprofessional and rude customer care executives. First it's difficult to understand if they are actually a customer care executive as they respond as if they have been disturbed from their deep sleep. Next, it's impossible to make them understand your issue and get some sort of commitment or apology. I eventually had to lodge a complaint with consumerhelpline.gov.in. I would caution you all, Don't Waste Your Time and Money!”
“Order no: 248439 in that dress I found the hand paintings was damaged and I informed to your service center but they said we can't have the option of exchange .then what I will do with dress”
“I purchased a salwar suit from this online store and the size was not as per the chart. quality was poor compared with the display material. They even denied exchange for another size citing about their refund policy. They should have alerted the customer about the NO exchange policy before buying.. Very bad experience”
“Completely unacceptable policies of no exchange even for size
Their sizes are soo erratic and they have a very rigid policy which was ok if their product was actually good
The cloth Is cheap and disgusting customer service
Very dissapointed
Very very unhappy”
