“Pathetic customer service and exchange policy. Ordered first time from sale product and got issues with size, after multiple request somehow they agreed to exchange the size on demand of additional charges of INR 1200/- plus courier charges. They loot people and play with customers sentiments. Even cloth marerial was very cheap which they used. Advise everybody not to trust such independent online stores, they are not at all reliable. Very bad experience faced recently, wasted my time, money and energy on them.”
“The worst site I have ever came across in my life I ordered ethnic kurti which was around 3300 and the size which I usually wear I ordered th same size but it was not fitting properly so I thought to return or exchange so the guy don't no his name he was an unprofessional and don't no how to talk to customer he was really rude guy he simply told that it cannot be returned as there is there own policy and so I ask for exchange so he mentioned that you need to courier by yourself and it should be within 7 days and if it's crossing those days nothing can be done so I ask him to send one person so that I can handover to him directly but he mentioned that he will not provide really a very worst experience in my life so this is for the new up coming new customers don't buy anything from this site ever I don't want that how my money wasted I don't want the same thing to be happening to you all...Really they are not returning the money and also the exchange is also very tough really my money wasted huge loss my first and bad experience to this site the other fashion sites are really very good n helping people but this one no comments....”
“Poorest customer service. Very rude and doesn't value the time of customers. They are not responsible for the order even if it has not reached the customer. If we comment query regarding delivery on Instagram they deletes.”
“This brand has the most stupid policy I had ever seen in my if you got any product of wrong size they are nor going to refund you neither going to exchange they make fool of there customer no matter how many dresses you order or how old customer they don't care at all and the customer executive are damn rude they just don't bother about your problems not even ready to listen what u r saying just kept repeating there stupid and idiotic dialogue sorry we can't help you...making fool of customer”
“Very very bad customer service from Bunaai. They are sitting to cheat customers and with such unrealistic policies on a online platform they are there to rob customers of their money. I made a purchase of 5 suit sets from Bunaai in a single order. I ordered all the suits in same size however 1 suit was super tight. I asked them for a return for credit note for that suit. They completely denied it saying that since it's on sale it cannot be done. I explained them that it's not my fault in ordering a wrong size. It's coz of the particular design of the suit that it doesn't fit me. Sent them several emails requesting them to take a return. But they very very rudely denied saying it's against company policy. I also asked them to make a one time exception but they denied again. So because of them I am a loss of 3500 rs. Will never return to Bunaai again now.”
“The products are only pleasing to the eye. In real, the quality is very poor - I really think local shops nearby have better quality products.
Additionally, The styles and fit are very different from what is shown on pictures. They lack that appeal that comes out on the website and that is due to the bad and cheap quality of material that they use.
To top it up, the customer service is bad so you will not get any redressal for your concerns.”
“i hv ordered a kurta set thinking it will be beautiful but the size was absolutely small and even it was defected in the waist part. and when i call for return they told me it was on sale Which was even not mentioned when i ordered it. very bad product. unexpected from such company.”
“See the size...pathetic.....I ordered XL size, according to their size chart it should be 40" ...and see the size which I received 44"-45".... according to their terms and conditions this item can not be returned or exchanged as I've purchased it on sale .
Now is it my fault if they have not sent me the correct size?? What to do @Team Bunaai...plz reply.”
“I'm sorry to say but Worst experience I had with Bunaai...the size is very very very bigger than the size given in size chart and they are not providing the return or exchange facility as the the product belongs to sale items. The cost of suit I purchased is 5200/- Rs. ....because of the work on the suit we are not able to get it altered...
What to do...Team bunaai kindly reply.”
“The worst experience buying from @bunaai m.. I placed my order with them for the very first time, day one the delivery person foughtwith me because the link was not getting delivered to my phone. Called the customer service and they advise they are sorry but they can’t help me and 2nd time a different person came to deliver the order and I faced the issue with their size again called the customer service people again the same reply came they can’t help. Seems like there is no customer service and customer satisfaction is important to these people. My recommendation never buy any products from them.”
“Had a very bad experience with bunaai, the product I had ordered was of bad quality. There were size issues but they refused to even exchange the product. I won't shop from here now on...not recommended.”
“Hopeless!!
Poor Delivery. Rude customer care. Quality poor. Overall experience annoyed.
Company is not responding or bothering at all.
Unprofessional behaviour.”
“Extremely poor customer care and return policy. You are buying product online without trial and once it doesn’t fit then they make you realise that they have very opaque return policy, where most of the product can’t be returned/exchanged. Even if by any chance it can be returned then you are suppose to pay shipping. It seems they don’t have any supply chain in place.”
“Worst Quality of products, with Worst customer service.
They will not listen to you after taking money.
Bluff..
Don't buy anything from here.
Photos of products and reality is quite different.
They didn't give any refund”
“Bad customer service. Worst exchange policy. They do not return/exchange the products brought at discount. Thay must have mentioned it earlier. Very bad. Disappointed. Would not recommend.”
