“i order 2 suits when the collection launched..but after 15 days they are saying we don't have stock … i mean i order before 15 days u should fulfill my order and they cancel my order without my consent”
“This was my first experience with bunaai but i disappointed.
They don't accept exchange. As i got bigger size i told to exchange with smaller size but they refused. This is soo bad. I'm soo much disappointed”
“I am a regular buyer of bunaai dress as I am always awestruck with their collection. And I am atleast 5 bunaai dresses already in my wardrobe. But I am very disappointed with the customer service they provide and they have sick return and exchange policy. I bought a dress and cancelled within next day due to wrong order but still these guys did not cancel it . After multiple follow ups, they initiated credit note and again with a condition apply that i have to use it within 30 days and what would a customer do when their items arw sold out. I ended up buying a dress( i compromised due to time constraint) with less cost (2500). And again i lost 500₹ to this company. I just wish you guys being a great brand should have proper customer service and better policies.”
“Since so many people discuss online retailers, wanted to share my feedback about Bunaai.
I regularly shop from sellers who advertise on Instagram, and since I am a regular with Farida Gupta and Gulabi Dori, I was flooded with ads from Bunaai. After a lot of consideration, I bought a suit with COD from the store, and it was a very regular shopping experience. I paid on delivery and package was delivered on Sunday.
The suit was one size too small and that's where the worst shopping experience started. I was unable to login to the account(which refused to identify my email id, its the same email on which they sent all order details, yet now it refuses to let me sign in or reset password). Then I emailed them my concern, to which they refused to reply on login issue, and just said, we will not return or exchange products on sale, and said they had mentioned it in terms and conditions on website.
So they are holding me to ransom on website fine print, refund I still understand, but not even size exchange(alternate size is still showing available on their site). Morever, their customer service banged the call on my face, telling me that we have terms and conditions on site, so we wont do anything. Apart from a worthless suit of about 2.5k, i am left with a bitter taste. I for one always champion the cause of individual sellers over giants like Myntra or Amazon, but I'm sure this would not have happened had i placed my order through any of these channels. And i am still shocked about the curt tone of the customer service, i am have paid, i was polite yet i got the most rude answers from them.”
“So, they expect the customers to read all the policy before placing the orders!!! Wow!! And returning orders is actually not an option- how convenient for the company!! Be careful and read their policies before you buy anything. I bought some stuff for around 6500/- and the size didn’t fit correctly. When I wanted to return the stuff, the customer care guy just said they don’t accept returns on sale items as it’s their company policy and I should have read the return policy before I placed the order. I don’t know which era they are in where a customer can’t return goods . Wasted 6500/- and my time on phone to understand the logic behind this kind of policy. Never going to buy from them again.”
“I am a regular customer of the brand Bunnai and there are at least 20+ dresses in my wardrobe that I have purchased from this brand and apart from 1 or 2 of them all the dresses are good in quality and quality is the only reason that I have purchased these dresses with this much of price but with my recent purchase I noticed that Bunaai loses the tag of such quality products because the quality of my all 4 suit sets are extremely poor and usually these suit sets comes with the lining underneath but what I received is without lining and is absolutely transparent, I don't think that anyone should make purchase with this brand if they're looking for quality products, because I am not willing to make any purchases for Bunaai, not anymore... very disappointed..”
“If I had an option to rate in brand in negative, I would have done it.
The pictures are deceptive, product quality is poor and customer care service is HORRIBLE.”
“Pathetic customer service and exchange policy. Ordered first time from sale product and got issues with size, after multiple request somehow they agreed to exchange the size on demand of additional charges of INR 1200/- plus courier charges. They loot people and play with customers sentiments. Even cloth marerial was very cheap which they used. Advise everybody not to trust such independent online stores, they are not at all reliable. Very bad experience faced recently, wasted my time, money and energy on them.”
“The worst site I have ever came across in my life I ordered ethnic kurti which was around 3300 and the size which I usually wear I ordered th same size but it was not fitting properly so I thought to return or exchange so the guy don't no his name he was an unprofessional and don't no how to talk to customer he was really rude guy he simply told that it cannot be returned as there is there own policy and so I ask for exchange so he mentioned that you need to courier by yourself and it should be within 7 days and if it's crossing those days nothing can be done so I ask him to send one person so that I can handover to him directly but he mentioned that he will not provide really a very worst experience in my life so this is for the new up coming new customers don't buy anything from this site ever I don't want that how my money wasted I don't want the same thing to be happening to you all...Really they are not returning the money and also the exchange is also very tough really my money wasted huge loss my first and bad experience to this site the other fashion sites are really very good n helping people but this one no comments....”
“Poorest customer service. Very rude and doesn't value the time of customers. They are not responsible for the order even if it has not reached the customer. If we comment query regarding delivery on Instagram they deletes.”
“This brand has the most stupid policy I had ever seen in my if you got any product of wrong size they are nor going to refund you neither going to exchange they make fool of there customer no matter how many dresses you order or how old customer they don't care at all and the customer executive are damn rude they just don't bother about your problems not even ready to listen what u r saying just kept repeating there stupid and idiotic dialogue sorry we can't help you...making fool of customer”
“Very very bad customer service from Bunaai. They are sitting to cheat customers and with such unrealistic policies on a online platform they are there to rob customers of their money. I made a purchase of 5 suit sets from Bunaai in a single order. I ordered all the suits in same size however 1 suit was super tight. I asked them for a return for credit note for that suit. They completely denied it saying that since it's on sale it cannot be done. I explained them that it's not my fault in ordering a wrong size. It's coz of the particular design of the suit that it doesn't fit me. Sent them several emails requesting them to take a return. But they very very rudely denied saying it's against company policy. I also asked them to make a one time exception but they denied again. So because of them I am a loss of 3500 rs. Will never return to Bunaai again now.”
“The products are only pleasing to the eye. In real, the quality is very poor - I really think local shops nearby have better quality products.
Additionally, The styles and fit are very different from what is shown on pictures. They lack that appeal that comes out on the website and that is due to the bad and cheap quality of material that they use.
To top it up, the customer service is bad so you will not get any redressal for your concerns.”
“i hv ordered a kurta set thinking it will be beautiful but the size was absolutely small and even it was defected in the waist part. and when i call for return they told me it was on sale Which was even not mentioned when i ordered it. very bad product. unexpected from such company.”
“See the size...pathetic.....I ordered XL size, according to their size chart it should be 40" ...and see the size which I received 44"-45".... according to their terms and conditions this item can not be returned or exchanged as I've purchased it on sale .
Now is it my fault if they have not sent me the correct size?? What to do @Team Bunaai...plz reply.”
