“I placed an order on 23 april and to my bad luck it was prepaid order for 4,500 . The collection was for mother’s day bu till now i have not received the order and no information. You keep calling and no one responds. I asked them to cancel my order and give me the refund for which they are not ready. I feel i made a crime ordering. Why can’t they cancel the order when it has not been despatched also. Very pathetic. There should be some grievance centre who can check on them so that they can’t work according to there whims and fancies. STOP MAKING FOOL OF CUSTOMERS. Order number is 317687. I want the refund.”
“Placed an order in 30 march 2022. Unfortunately I prepaid for my order and received nothing till now. Its 5th may 2022 today. Called the customer care multiple times but the staff is also very shameless and ill mannered.
Bottom line is DO NOT BUY FROM THIS SITE.”
“Kindly think 100 times before ordering products from bunaai. I have placed an order for two suits in 26th April through prepaid option. Till today i have not received any response from them. The person who picked the call 8800174972 spoked to me very rudely when I have asked for the products and just banged the phone.”
“The return policy is horrible. The product is very expensive and they don't return or exchange it if you bought it on discount...the customer care staff is really rude and demeaning...plus in case you want to return or exchange you have to ship it yourself...big mistake buying from them..I ordered one size smaller but since the product was on 15 percent off they refused exchange straight away...would never recommend to anyone...the sizes are smaller than the standard kurta sizes.but no warning or anything mentioned on the website...so buy at your own rosk”
“Bunaai delivered a wrong size to me and claims that sale products cannot be exchanged. What is this when you cannot deliver a right size, you will let the customer suffer?”
“I ordered one kurta set and it was delayed by more than 10 days (total delivery time more than 15 days) on top of that I received wrong size. Due to their shitty policy of returning within 48 hrs they denied me return or replacement. I am a shopaholic and shops so much from different websites but till date never faced such a problem. Even LBB responded to my issues and they were resolved. Such a horrible experience. Beware guys they are duping people. Also would like to mention that quality is substandard. Don't go by the beautiful pictures they show.”
“this is pathetic website..Suits are unnecessary expensive for cheap stuff and on top of that customer care number is not reachable. They share a what's app number and that is a basically chat boot does nothing for you. Return policy is pretty bad”
“Worst experience...I purchased a red organza suit for Rs. 2925. The fabric quality and fitting was not good. I requested fro return. They rejected return request saying it was in sale (10% off). The paint on it removed just after dipping into water... cheapest quality of paint..The customer care service didn't resolve the issue..”
“Pathetic customer care support. This poor company doesn't even have a refund policy. How lame this seems like. On top of it, if you want to exchange ur product u have to courier it urslf. Again a big hit. Don't buy any such creepy stuff from them. I already lost 7k . Better to save ur money rather than falling in such traps.
And their customer care number is alwz invalid.”
“First of all, looking at their product quality, the prices almost seem illegally high! Next, they don't have any return or exchange policy on any product unless there's a major issue like damage. They should mention this clear right on their product page instead of having a 2-3 pages long return and exchange policy. As a customer, we usually don't spend time reading the lengthy TnC before buying anything online. They used this customer behavior to trap customers and forcefully sell their products. They are tricking the customers.”
“I made an online order on Bunaai & the product that I got is completely different from what is shown in pictures on website. Now they are not ready to take it back or make an exchange. Also they don’t reply to the emails properly & no one picks up the call on the number given. Don’t buy from this website. Suit is dirty also, it doesn't look like a new suit.”
“I made an online order on Bunaai & the product that I got is completely different from what is shown in pictures on website. Now they are not ready to take it back or make an exchange. Also they don’t reply to the emails properly & no one picks up the call on the number given. Don’t buy from this website”
“DO NOT ORDER from Bunaai
1. The material is not worth the price
2. Not at all customer friendly
3. Once you order, Bunaai doesn’t care if you like it or not, Even for genuine concerns they don’t respond your emails And you can NEVER return/exchange your product”
“DO NOT. I repeat. Do not buy from Bunaai. They are so not customer friendly, extremely rude. I ordered a top/tunic from them and:
1. The quality of the cloth was horrendous to say the least. The color was different from the displayed pictures.
2. The size was too big for me.
3. There was a small hole in the armpit area of the top. When I told them that it's torn they said that I must have ordered a small size and that I must have torn it. The top was big for me how could I have torn it? So easy for them to blame their customers for their mistakes.
They don't have a return policy and exchanging is exhausting. Complete waste of money for me. Disappointing to say the least.”
“This is fraud brand.. They cheat people badly... I had been through this experience.. I complained multiple times.. They didn't even hear me... They provided me torn n wrong sized dress n refused me to take it back very rudely.. I emailed them many times...when I call them they told me they won't entertain me When I hear them my problem.. Please don't trust this brand.. This is very very cheap... Don't buy clothes from this brand.. They are very rude n insensitive”
“I had a good experience on the first order I had placed from UK.
I have been trying to place another order to get the outfits in time for a wedding I’m attending. At check out it says items cannot be delivered to my address!
I have been trying to contact Bunaai through what’s app and Instagram and no reply yet!
Wondering if I should just give up?”
“Very bad service! No communication. They advertise shipping Worldwide. 2.5 weeks fter i placed my order, i get an email that i got a refund, this without any communication from Bunaai! I had been asking them again and again for a tracking number, they say packet is shipped from their end, will share track number shortly. And suddenly i get a refund. WITHOUT ANY ANY COMMUNICATION. I have to ask constantly.
I had far better experience with shops with a lower rating than Bunaai.
Not because you now make clothes for celebreties, you should neglect other costumers.
I do not have anything to wear on my Mehndi now.
Never again”
