“Third class Material. Third class design and picture is complete opposite of the stuff you get. I wrote n number of emails but nobody cared. Poor customer service. Don’t purchase from it”
“It was for tha first time that i ordered a product n it is so sad to say dat it was the worse experience of my online shopping. I had to return that very product cos of some issue n they say that they do not have return service. How disgusting is that? So i suggest people not to buy anything from this site i.e {Bunaai}otherwise u ll End up in regreats. Evn da quality is bad n its not worth the price u pay.”
“Ordered a lehenga on 8th Jan. It still hasnt been delivered after almost 3 weeks. And the customer care doesn’t respond. Wasted 10k on a product I havent even seen! DO NOT BUY FROM BUNAAI!!!!!!!”
“Very worst customer service .I got a fitting problem and asked for exchange .I tried so many times to the customer care number but it's busy and sent mail .There also they asked to cal to the number. But the number is busy always and couldn't reach.seriously waste of money .”
“Your customer care service is pathetic you ppl don’t even know how to talk. You receive calls after so many tries and then talk as if you ppl are doing a big favour for us. I m going to review you ppl on Twitter. Plz improve the way you ppl talk”
“Plz dont buy any product from this website the products r worthless n even they dont have any return or exchange policy they r making fool of people by just showing the good images in website in real products r of so cheap quality.
They stich then they send u the product”
“I'm from New Zealand. I have ordered for 4 dresses and I paid fully including the shipping. I have received only 3 dresses out of 4 dresses I have ordered. When I inquire about the 4th dress via many emails I haven't received any reply yet. Finally I called them twice but I didn't get any proper response. From Monday I'm trying to reach them via phone to find out my order but the phone is switched off till now. And then I left messages on their Instagram and Facebook pages unfortunately they read my messages but didn't bothered to reply. I have all the rights to know what happened to my order that I have paid fully including expensive international shipping charges. I regret and disappointed by shopping with Bunaai.”
“I'm from New Zealand. I have ordered 4 outfits from them and paid fully including shipping fees, I received only 3 dresses out of 4. When I inquire about the 4th dress via email many times they haven't replied yet. And call them twice but I didn't get any solutions. From Monday I'm trying to reach them via phone again but their phone is switched off. I left messages on their Instagram and Facebook, they have read my messages but didn't reply yet. I regret and disappointed by shopping with them. They are very unprofessional. They should have courtesy to reply my email if they have any delays or any other issues to update us as we paid fully for the whole purchases and expensive international delivery charges”
“Ordered the dress which was damaged the first time. Reordered it and it was again damaged. It was urgent as I was going to attend a wedding. They didn’t bother to verify it the second time if the product is in good condition. Very bad service.”
“This is a fraud webpage/website.Their order is never delivered and the mobile number provided by them is always switched off.Theres also no update on their shipping status.Highly advised not to do a prepaid online payment .”
“Ordered a dhoti set from there and the size didn't fit me so I wanted to exchange it for a bigger size but they outright rejected saying it can't be because it is discounted item. If that's the case why not to display on the item itself that what is exchangable and what not rather than taking an advantage of mentioning this clause somewhere in the policy section.”
“Pathetic brand. Size chart is totally misleading. I initiated exchange as size was not mentioned properly to which they denied saying sale products can't be exchanged. There are zillions of better sites to shop from online. Worst ever customer service”
“Extremely unprofessional and rude customer service. I had ordered a 2k dress n the size wasn't fitting me. So I asked for a size exchange and they denied saying that it was a sale product. Now wht am I supposed to do with a dress that doesn't fit me. And what about the price that I paid for it. It was my second purchase from Bunaai. Not going to buy from Bunaai ever again.”
“Pathetic customer service. They are fraud. Please think before buying from them. I lost my money. They dint deliver the product but updated the status as delivered. I have been following up from past three months, but its of no use.”
