“I'm from New Zealand. I have ordered for 4 dresses and I paid fully including the shipping. I have received only 3 dresses out of 4 dresses I have ordered. When I inquire about the 4th dress via many emails I haven't received any reply yet. Finally I called them twice but I didn't get any proper response. From Monday I'm trying to reach them via phone to find out my order but the phone is switched off till now. And then I left messages on their Instagram and Facebook pages unfortunately they read my messages but didn't bothered to reply. I have all the rights to know what happened to my order that I have paid fully including expensive international shipping charges. I regret and disappointed by shopping with Bunaai.”
“I'm from New Zealand. I have ordered 4 outfits from them and paid fully including shipping fees, I received only 3 dresses out of 4. When I inquire about the 4th dress via email many times they haven't replied yet. And call them twice but I didn't get any solutions. From Monday I'm trying to reach them via phone again but their phone is switched off. I left messages on their Instagram and Facebook, they have read my messages but didn't reply yet. I regret and disappointed by shopping with them. They are very unprofessional. They should have courtesy to reply my email if they have any delays or any other issues to update us as we paid fully for the whole purchases and expensive international delivery charges”
“Ordered the dress which was damaged the first time. Reordered it and it was again damaged. It was urgent as I was going to attend a wedding. They didn’t bother to verify it the second time if the product is in good condition. Very bad service.”
“This is a fraud webpage/website.Their order is never delivered and the mobile number provided by them is always switched off.Theres also no update on their shipping status.Highly advised not to do a prepaid online payment .”
“Ordered a dhoti set from there and the size didn't fit me so I wanted to exchange it for a bigger size but they outright rejected saying it can't be because it is discounted item. If that's the case why not to display on the item itself that what is exchangable and what not rather than taking an advantage of mentioning this clause somewhere in the policy section.”
“Pathetic brand. Size chart is totally misleading. I initiated exchange as size was not mentioned properly to which they denied saying sale products can't be exchanged. There are zillions of better sites to shop from online. Worst ever customer service”
“Extremely unprofessional and rude customer service. I had ordered a 2k dress n the size wasn't fitting me. So I asked for a size exchange and they denied saying that it was a sale product. Now wht am I supposed to do with a dress that doesn't fit me. And what about the price that I paid for it. It was my second purchase from Bunaai. Not going to buy from Bunaai ever again.”
“Pathetic customer service. They are fraud. Please think before buying from them. I lost my money. They dint deliver the product but updated the status as delivered. I have been following up from past three months, but its of no use.”
“Fabric they provide is of low quality and there is also color difference they provide in pictures. When I reported this problem , I got a reply on my feedback that I should check material details and color before ordering. How one could judge quality before ordering. It means customer can't trust you anymore.”
“I had worst online shopping experience. Bought 3 items, initiate exchange of 2 items due to size and while exchange they again asked me to pay for dresses. Therefore I returned it since I don't want to pay twice. Tried Calling these numbers (8800174972 or 9116929292) but never reached it. Very slow response through emails. It has been 3 months i just gave up on the hope of getting the items or money.
Please be aware while you place order.
Order id -Order Bunaai 83132.”
“The business is very less customer friendly. No response on email and there is they switch off the phone if the customers expects resolution. Pathetic customer service. No returns no exchange for anything. The product is not upto the mark and is falsely priced.”
“I am extremely upset with my recent purchase from Bunaai, it's a purple jumpsuit with a shrug, extremely I'll fitted dress, seemed like it was atleast 2 size bigger. Since the return/exchange policy mentioned no exchange on sale products, I couldnt get the same exchanged wihhout hassle. The other two products that I bought also required exchange of size. This has been an upsetting shopping experience. Attached is the receipt of my purchase. I have unfollowed Bunaai due to the same reason.”
“I am happy with the product quality but it is not of my size and I want to return it, but the return policy is so rigid. Because I have used discount coupon I cannot exchange the product with a different size even. All my money got wasted.”
“Quality is good but service is not satisfactory
Exchange policy is very rigid.. I have ordered the lavender dress and got it delivered ..However the size doesn't complete fit .. I need to exchange it to bigger size . Since it is discounted item I can't exchange and my money went into vain
I also had items in my wish list. Because of your rigid exchange and return policy . Iam reverting my decision to buy any more product from your website”
