“If i could give 0 rating i would have given that. I have never submitted negative feedback for any shopping site ever but this is just so so so disappointing. The customer service is very bad and it's just painful to contact them on the numbers mentioned. Also email response is extremely delayed. I ordered my dress almost a month back but still havent received. I keep following up with no one answers call...after trying so much n connecting they give false commitments. And after a month they are saying that they can initiate refund. This is just not done..i want the dress urgently otherwise i would hv cancelled. Seriously have never experienced such a bad service. This is my first n last purchase from Bunaai. I hope atleast i get the dress after waiting for a month. They keep sending so many promotional emails and also wen a product is added to your cart to complete the purchase but trust me wen you made the purchase then things are taken for granted. I had ordered my dress on 9th of Feb but havent got .. its not yet dispatched still in production. I dont understand how one dress peoduction can take so much time. They just dont stick to their deadline and its so so harassing and depressing. I am disappointed and annoyed like hell. Worst experience.”
“Very very disappointed with this online store....big big online shopping has no qualms abt exchanging dresses that are a bad fit, I wonder why this specific store doesn't believe in exchange....”
“Very bad return policy they should send someone for return or exchange facilities whta happening is we have to courier it from outside and afyer that keep tracking the courier till they receive and than if they says they dint receive means u lost money product and also courier charges”
“HIGHLY DISAPPOINTED!!!
I have ordered one suit set from bunaai and the product got few dyi stains on it, so i have requested bunaai customer care team to return the suit set which I delivered it back to them on my own delivery cost last week and on Request several times I have mentioned over mail that I don't need the same product back kindly issue the credit note or refund the amount but without any information back to me bunaai team has processed the delivery
on complaining to their customer care their executives who receives the call doesn't talk properly and disconnected the call twice between the conversation
This is Highly Disappointing Services!!”
“Pathetic .. you can't contact there customer support at all. Number given on website are always switched off. They never reply on email. Or anywhere . Ordered different product and they are showing different product.”
“I ordered 4 garments off their site totaling 18300/-
3 of 4 garments were incorrect
They opened all three garments till the maximum to fulfill the other. So in essence they took a smaller size and then opened that up to the maximum to sell it. I have never experienced this with any other store at all. The owner Pari Chaudhary has such a bad attitude. She has a don’t care attitude when you complain to her she doesn’t bother to respond and she isn’t apologetic at all she just blamed the tailor. Even though they claim it’s a 3XL.
It is not a 3XL they lie to the customer and they don’t want to refund you at all. The material looks so bad in comparison to the website.”
“No returns or exchanges is something that you guys really need to rethink of...we feel absolutely cheated ... extremely unhappy with my first experience with bunaii and obviously the last one too...”
“Worst experience ever of online shopping. They are not at all supportive in getting the product replaced or exchanged. I wasted around 5k for product not worth 2k . Will not recommend this company to any .”
“I have order a kurta of cost 2500 for the very first time... And i received a cheap quality product, I mean the quality of kurta is not worth a penny and the way they show kurta in pictures, i mean i size and amount of ghera of the kurta is not same....
I am shocked they are using celebrity face and the product seems so cheap, i have checked from myside they might sending good quality to celebrity for promotion and cheap quality to common people..
And uper se sone pe suhaga, they said they don't return and replace....
In the era of this time they are selling and prompting such a cheap cloth in kulamkhula...
They asked me to send the pictures of the kurta received thru email, i will send them, let's see what solutions they are going to provide me...
Btw I shared cancel request at the same day, i just open the pack and closed that for return pickup..
This kurta is not worth cost 200 sorry but it's true, i don't feel celebrity wear such a cheap quality cloths.”
“Third class Material. Third class design and picture is complete opposite of the stuff you get. I wrote n number of emails but nobody cared. Poor customer service. Don’t purchase from it”
“It was for tha first time that i ordered a product n it is so sad to say dat it was the worse experience of my online shopping. I had to return that very product cos of some issue n they say that they do not have return service. How disgusting is that? So i suggest people not to buy anything from this site i.e {Bunaai}otherwise u ll End up in regreats. Evn da quality is bad n its not worth the price u pay.”
“Ordered a lehenga on 8th Jan. It still hasnt been delivered after almost 3 weeks. And the customer care doesn’t respond. Wasted 10k on a product I havent even seen! DO NOT BUY FROM BUNAAI!!!!!!!”
“Very worst customer service .I got a fitting problem and asked for exchange .I tried so many times to the customer care number but it's busy and sent mail .There also they asked to cal to the number. But the number is busy always and couldn't reach.seriously waste of money .”
