“I bought at the beginning of November 2021 one Nintendo 3ds console from Mercari. All good until 15 of the same month when it was the last time I receive an update. Is 18 of February 2022, the parcel is lost, Buyee refuses to answer or help me with this problem and the Japan post is not helping either since they told me to contact the expeditor.
I am from the Eastern Europe ( the ex-communist side) and this is literally the worst customer support and parcel tracking I have ever got.”
“I recently had yet another horrible experience with Buyee.
They give an option to refund an order if one or more items is out of stock - but they will actually refuse to do it. Avoid them.
Please look out for more reviews of buyer online”
“Many selection of items, but poor customer service. They often charge us for everything, even the most simplest request, such as a photo of the pqckage label. I ordered some clothing since october 2021, it took over 2 months to finally arrive to my country, but for whatever reason, my country claimed the item had insufficient address, the item was returned back to the sender, I told them that my address I gave, was the same I used all my life with online purchases. Now they are charging me extra to reshipping again, just for an broken system! No customer service at all, it feels like we are talking to an A.I. they often want us to forfeit funds, and keep the conversation long, just to avoid any refund. Paying for just the item that doesn't cover shipping, and this must be paid once it arrives to the warehouse at just overpriced shipping services? No, not going to pay again for a false claim broken system, saying my address was "INSUFFICIENT". There are many sites that allows us to shop for Japanese stuff, at more balanced prices, and real human online services out there, STAY AWAY FROM THIS ONE!”
“Lots of problems with the packaging of goods, often very unprofessional! Shipping is bad! No choice of shipping companies! The company accepts no responsibility at all!”
“Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services 👎”
“It has been a bad experience buying through BUYEE. Poor customer service and no status update. Bought an Ibanez guitar for thousand over Singapore dollars and for almost 3 months no news. Requested for a full refund but was told there is no cancellation or refund once payment is made. Ask them when item will be shipped and can’t even give an answer only reply after 2022?? Ridiculous lousy service, i placed my order in September 2021!”
“Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. I still haven't recieved items I have paid hundreds of dollars in shipping for. There are plenty of better proxy buying services out there that are trustworthy and which I haven't had issues with.”
“These guys are impossible. They want to ship by the most expensive method (carrier). You have no choice, to pick FedEx, UPS - they always use DHL, which is more expensive. If you ask
customer service a question, the response is usually nonsense.
Like many who have posted comments, stay away. When you do have a problem, you will be screwed.”
“They charged me a total of 1.100 EUR for a 185 EUR part...
They are total thieves !!!!!!!!!
Beware of this company. They are just stealing money from people.”
“Not a scam, but a bloody money sucker.
Buyee? worst proxy ever. You will be charge more expensive for everything.
Let's me tell you why.
I pre-order 6 digimon dim cards (2 x 3 set of the same type. the items are non-unique) from the same seller, placing order at the same time, buyee told me each of the dim card come on different packaging and I had to pay 250yen for EACH unit for consolidation fees. so I had to pay 1500yen on top of the shipping fees + 300 (flat fee per order) + 500 (a very expensive insurance fees).”
“I purchase a USED car fender from buyee which is not all that big and weighs about 8kg. After paying for the item and special packaging fees i was shocked to be notified that i had to pay Usd $569 as shipping fees to USA for just one car fender.The do over size the box so thay can rip out from customers. Even after requesting for downsizing no way ,refused.
A New car fender locally is sold at $400. more than just shipping fees they demanded. Horrible
I had initially parted with $185 for purchasing the items . I had to just forfeit it. The storage fees are free up to 30 days! They start charging $2 per day or more.
Quite a scam. AVOID IT!!!!”
“I been using Buyee since they started, right now they are getting worst and try to charge fees on many things. The recently added "2800yen customs clearance fee " is the worst. If you want to save money to shop in Japan, there are more options online if you willing to search it.
Also there customer service is terrible! You are like talking to a robot and you will never get your answer.
If you see any good review from them its because they are giving out coupon for good review. Stay away from them!”
“Stay away from BUYEE!! They have terrible customer service!
1. The first thing is, their English online chat is impossible to reach, I waited from 9am to 2pm, finally one guy appeared, I saw it after 10 min and he had already left. Then I received no reply anymore!!
2. When something happens, they refuse to bear any responsibilities and blame everything on customers! They are not trying to solve customers' problem, they are treating customers as a problem.
3. They also keep the coupons or refund from stores in their purchasing account and do not give it back to customers or let customers to use them.
4. Also, I grouped 2 packages of 1kg and 4kg, it became 7.5kg after consolidation!! not to mention those are just clothes and do not need any protective packaging!
I could not believe they can expand their service and partner with some famous stores with such terrible service. I believe there are much better choices out there.”
“Good selection of items, but you'll probably end up spending more money here than you'd save. The problem is that they don't tell you the shipping cost up front. You pay for the item, the item arrives at their warehouse, then it's held there until you pay whatever ridiculously overpriced shipping fee they demand. Definitely not using this site again.”
“This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can’t prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.”
“I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.
They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.
It's absurd, and it's theft. They should be shut down.”
“To put in simply, this is an excellent site for collectors who are not particular about pricing. This is not exactly a site for bargain purchases and the many add-on costs make it quite a premium service.
Pros:
- Extremely wide selection from Yahoo Japan Auction, Mercari, Rakuten etc
- Helps remove the language barrier and convenient payment via Paypal or credit card
- Products were well packed, good condition, exactly as advertised in the photographs. Sellers were transparent on condition. Buyee even has an algorithm to highlight keywords (eg. junk, damaged etc) to warn the buyer.
- Fast delivery, got it within 1 day from Japan to Singapore using DHL
- Customer service replied within a day when I had trouble bidding for an item
Cons:
- App has a few minor bugs that require restart
-Many, many additional costs as mentioned below:
- Service fee 300yen per item
- Delivery cost from seller to buyer warehouse of 200-1000yen per item depending on the mode chosen by seller
- Insurance 300yen per item (optional)
- Inspection 200yen per item (optional)
- Photograph of item 200yen per item (optional to see condition)
- Consolidation fee 1000yen (optional for multiple purchases, to ship in 1 package instead of multiple shipments)
- Protective packaging 1000yen (optional, try to do it with consolidation as the cost is one-off regardless of item quantity)
- Delivery for 7 items was 3400yen for me via DHL, shipping separately was 700yen via Japan post.
To each his own. All in all, I was more than happy to fork out to complete my collection. I opted for all the optional costs (except photographs) and these optional costs and delivery cost amounted to almost 30-40% of my damage. Though it was all worth it to receive them within 1 day with abundant bubblewrap. Do give it a try if you are willing to spend for your collection.”
“I consolidated my package from 2 boxes into one and the weight of my items somehow had over 800g added to it simply by taking the 2 items out of one box and putting them into one.”
