“I bought at the beginning of November 2021 one Nintendo 3ds console from Mercari. All good until 15 of the same month when it was the last time I receive an update. Is 18 of February 2022, the parcel is lost, Buyee refuses to answer or help me with this problem and the Japan post is not helping either since they told me to contact the expeditor.
I am from the Eastern Europe ( the ex-communist side) and this is literally the worst customer support and parcel tracking I have ever got.”
“I recently had yet another horrible experience with Buyee.
They give an option to refund an order if one or more items is out of stock - but they will actually refuse to do it. Avoid them.
Please look out for more reviews of buyer online”
“Many selection of items, but poor customer service. They often charge us for everything, even the most simplest request, such as a photo of the pqckage label. I ordered some clothing since october 2021, it took over 2 months to finally arrive to my country, but for whatever reason, my country claimed the item had insufficient address, the item was returned back to the sender, I told them that my address I gave, was the same I used all my life with online purchases. Now they are charging me extra to reshipping again, just for an broken system! No customer service at all, it feels like we are talking to an A.I. they often want us to forfeit funds, and keep the conversation long, just to avoid any refund. Paying for just the item that doesn't cover shipping, and this must be paid once it arrives to the warehouse at just overpriced shipping services? No, not going to pay again for a false claim broken system, saying my address was "INSUFFICIENT". There are many sites that allows us to shop for Japanese stuff, at more balanced prices, and real human online services out there, STAY AWAY FROM THIS ONE!”
“Lots of problems with the packaging of goods, often very unprofessional! Shipping is bad! No choice of shipping companies! The company accepts no responsibility at all!”
“Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services 👎”
“It has been a bad experience buying through BUYEE. Poor customer service and no status update. Bought an Ibanez guitar for thousand over Singapore dollars and for almost 3 months no news. Requested for a full refund but was told there is no cancellation or refund once payment is made. Ask them when item will be shipped and can’t even give an answer only reply after 2022?? Ridiculous lousy service, i placed my order in September 2021!”
“Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. I still haven't recieved items I have paid hundreds of dollars in shipping for. There are plenty of better proxy buying services out there that are trustworthy and which I haven't had issues with.”
“These guys are impossible. They want to ship by the most expensive method (carrier). You have no choice, to pick FedEx, UPS - they always use DHL, which is more expensive. If you ask
customer service a question, the response is usually nonsense.
Like many who have posted comments, stay away. When you do have a problem, you will be screwed.”
“They charged me a total of 1.100 EUR for a 185 EUR part...
They are total thieves !!!!!!!!!
Beware of this company. They are just stealing money from people.”
“Not a scam, but a bloody money sucker.
Buyee? worst proxy ever. You will be charge more expensive for everything.
Let's me tell you why.
I pre-order 6 digimon dim cards (2 x 3 set of the same type. the items are non-unique) from the same seller, placing order at the same time, buyee told me each of the dim card come on different packaging and I had to pay 250yen for EACH unit for consolidation fees. so I had to pay 1500yen on top of the shipping fees + 300 (flat fee per order) + 500 (a very expensive insurance fees).”
“I purchase a USED car fender from buyee which is not all that big and weighs about 8kg. After paying for the item and special packaging fees i was shocked to be notified that i had to pay Usd $569 as shipping fees to USA for just one car fender.The do over size the box so thay can rip out from customers. Even after requesting for downsizing no way ,refused.
A New car fender locally is sold at $400. more than just shipping fees they demanded. Horrible
I had initially parted with $185 for purchasing the items . I had to just forfeit it. The storage fees are free up to 30 days! They start charging $2 per day or more.
Quite a scam. AVOID IT!!!!”
“I been using Buyee since they started, right now they are getting worst and try to charge fees on many things. The recently added "2800yen customs clearance fee " is the worst. If you want to save money to shop in Japan, there are more options online if you willing to search it.
Also there customer service is terrible! You are like talking to a robot and you will never get your answer.
If you see any good review from them its because they are giving out coupon for good review. Stay away from them!”
“Stay away from BUYEE!! They have terrible customer service!
1. The first thing is, their English online chat is impossible to reach, I waited from 9am to 2pm, finally one guy appeared, I saw it after 10 min and he had already left. Then I received no reply anymore!!
2. When something happens, they refuse to bear any responsibilities and blame everything on customers! They are not trying to solve customers' problem, they are treating customers as a problem.
3. They also keep the coupons or refund from stores in their purchasing account and do not give it back to customers or let customers to use them.
4. Also, I grouped 2 packages of 1kg and 4kg, it became 7.5kg after consolidation!! not to mention those are just clothes and do not need any protective packaging!
I could not believe they can expand their service and partner with some famous stores with such terrible service. I believe there are much better choices out there.”
“This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can’t prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.”
“I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.
They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.
It's absurd, and it's theft. They should be shut down.”
“Suddenly unable to log in. 8000 usd worth of good is gone!?
It's my very first time using buyee but all of a sudden I'm unable to log in to my account!?”
“Broken goods, poor packaging, long logistics
Good afternoon, I am writing a review about the intermediary Byuee.jp. I have been working with them for more than a year and this is the third product that I actually decided to write a review about in anger. Byuee.jp. The only plus that the service provides is the purchase from auctions, without uploading the amount to the intermediary's website. However, that's all.Poor packaging and logistics, long correspondence with the company's managers. There are a lot of restrictions on the size, it was problematic to send a sewing machine, according to them, this exceeds the dimensions of sea transportation. What are you people? this is an ordinary sewing machine and it has large dimensions????
The previous 2 purchases were small, came with a creak, but whole. Sewing and embroidery machine, came smashed in full, despite the fact that I paid for the protective packaging. The protective packaging of this intermediary is a korbka + film with pimples and several plastic airbags. And they ship the product in this form all over the world??? the product was not rigidly fixed and hung on the box, there was no good protection. I'm shocked, it's irresponsible!!!! I wrote a letter of complaint for the broken goods due to poor packaging, but the intermediary refused to compensate even partially for the shipment and the cost of the goods. Therefore, I conclude that this company is not honest with customers.I DO NOT RECOMMEND IT!!!! Look for another service for buying Japanese goods, there are many of them.”
“I purchased a figure from mercari through Buyee two weeks ago, and paid for item inspection and shipping insurance. The item domestic shipping is listed as "Paid by Seller". The seller told Buyee that the figure will break unless it is shipped in it's original box which is already scratched and damaged, that they will charge additional money for the box, and that the cost of shipping will go up because of the box and that I will have to pay. It took approximately 20 back and forth emails to figure out that is what they are trying to say. They are unable to tell me how much additional the shipping would be. They link me to a page in broken English that says that regardless of an item being listed as shipping "Paid by Seller", they may charge the buyer unknown quantities for domestic shipping.
Since they could not tell me the price, I asked them to tell the seller to ship without the box, and package as best they can, and that if the items arrived damage, that is why I paid for shipping insurance. Buyee then tells me that they won't honor the shipping insurance in this case because the seller says they might not be able to package it well. This ENTIRELY defeats the point of shipping insurance. It is only ever purchased to account for poor packaging and resulting damage during shipping.
Stay away from Buyee. Terrible service, poor automatic Google translations, tons of fees, and their insurance is fraudulent.”
“I use several shopping services from Japan, and they have the highest service fees. They hide it very well - you'll learn your experience to pay for inspection, insurance, protective package, ridiculous consolidation fees separately. They also overchare you for shipping cost, compared to other websites.
Also, they take no responsibility for broken and damaged items, even if you pay for all the extras, so beware if you order delicate items like anime figues or limited stuff.
P.s.: their service was top quality a few years back, but they started overcharging for everything and not paying attention to packaging at all.”
