“Shipping fees are hidden.
Buyee makes you wait for shipping options then comes back with only ONE exorbidant option, forcing you to pay for it!
Customer service is full of excuses & unhelpful.
AVOID AT ALL COST”
“There customer service is lying day and night. I bought a slot machine and the weight is 43kg. They are insisting for me to pay $900 for DHL when FedEx is $430. I called DHL and the cost is only $600. Where is the $300? In Buyee account. Scammers.... Ask me and i can show you proof.”
“I ordered pants for my son, paid for them and shipping, then was asked for an ADDITIONAL shipping charge almost as much as the pants! I really wanted the pants, so I paid it, and then... they said they had no address! I sent the address in both English and Japanese, but to no avail. I finally canceled the order... I thought.
NEXT I get a notice that I am now paying STORAGE for the pants, and my credit card is being charged.
ARE YOU KIDDING ME???
I am a working mom and use online shopping because I have no time. I am taking the time to write this to WARN YOU. Avoid Buyee at all costs! This is a money pit! Once they start charging storage fees, they can keep taking your money for as long as they want, until you can set aside a couple hours to try and find the REAL order cancel page.
No pants and out fifty bucks. Someone should report these guys to a better business bureau!”
“Previously we provided a positive review from Buyee (they credited our account 500 yen to do so--paid for positive reviews are what you are largely seeing on this site). All was good until we encountered some difficulties. The first concern was several overcharges on domestic shipping, sometimes as much as 1100 yen (11.00 usd). this was corrected, however it took several dozen e-mails to show them that they were making mistakes (they initially would not admit to this). Next. We requested consolidate packaging. Rather than remove the domestic shipping materials and place the items (watches) into an appropriate size box, Buyee threw the items in existing excessive packaging into an oversized box that would have been appropriate for a two pairs of Shaquille O'Neal's Basketball shoes. This require us to use a more expensive shipping service (EMS) as a result. We asked them to use a smaller box. They refused saying we don't have small boxes. (what kind of a shipping forwarding service does not have an inventory of different sized boxes). After more e-mailing, they finally said they could provide a small box but that this box would cost 500 yen (5.00 USD). We ship watches internationally in sturdy corrugated e-commerce boxes. These cost 16 cents (USD). The bottom line is that Buyee is unwilling to meet the needs of its customers--users beware.”
“I really mean this. This was the single worst experience I have ever had with any company.
They ripped me off with hidden fees all over the place. Charged me for internal postage fees within Japan stated very clearly they were covering those fees within the cost.
I received a very obvious counterfeit item & even though I had paid insurance, they refused to help me out at all, or out me in touch with the seller.
Their exchange rate system had a huge error for several days & I ended up paying ten times the amount their system told me I would - even after providing photograph evidence of this, they did absolutely nothing.
They hold your packages random & charge you for additional storage days whilst I am trying to straighten things out with them.
They refuse to be of any help whatsoever & just push you to their system which is the least user friendly interface I have ever used on any platform - funnily the bugs end up resulting in additional charges & again, they refuse to take any form of responsibility whatsoever.
I curse the owners of this company. I genuinely hope bad things happen to them. Criminals!!!”
“Once your package arrives at their warehouse these people are like Pirates. They keep your package hostage with insanely High shipping costs. Shipping was to be determined once it got to their warehouse. First quote was $400 then ask them to reduce that they did to 200. I paid the $200 and then they cancelled and refunded my money the next day. The new cost was $1,000 for shipping. I asked him to reduce that they then increased it to $1,200. It's almost like they're doing it on purpose. I'm still waiting for their response on decreasing the $1,200. But at this rate it seems like they're just going to increase it. It seems like they do whatever they want. These people are totalled scammers. I checked with FedEx and UPS shipping cost in there no more than $400 for this item.”
“I bought a foldable bike and needed to communicate with their support team over a number of issues.
- The wheels came inflated and they needed me to approve either deflating them or removing them before shipping.
- After deflating the wheels, the quoted shipping price went from $130 to $440, prompting more questions from me regarding dimensions and whether or not the bicycle was folded.
- It wasn't folded but it would cost $30 to fold.
- From the dimensions provided, the price of $440 was not correctly calculated based on the formula provided, which I informed them.
- They eventually adjusted the shipping price to $330 for 2 day shipping (I opted not to have it folded in case of damage)
- The most painful thing about all of this is that they reply once a day, and it was very difficult getting through to the live chat system.
My item arrived well packed. I would not recommend using this service for the difficulty in communicating with them alone.”
“Never use Buyee !!! We bought a Pikachu plush that was said to be 90 cm. When we received it we had to pay additional delivery fees (38 €) that were not announced and moreover the Pikachu plush was only 60 cm. No possibility to get any compensation we only got lame excuses from Buyee !”
“Totally waste of time! IF I CAN GAVE NAGATIVE STAR, WILL DO !
first I won a bid in 8th Feb, the item was stuck in the system till 14th Feb, until I called their Customer Services to confirm about this item's status, They just told me that the seller does not want to sell anymore! cause missing a part of the Item! 6 days wasted, Their Customers Services responds is slow and didn't monitor the status of the item in Real Time, just responds some everyday uses script, If you still want to use this proxy services , Think twice there are many better options out there !
Lastly , Thank you for wasting my 6 days for getting nothing and I still need to call you guy asking for the Fxxcking Refund !”
“Their rates and services are the worst and the most expensive, they do not help to reduce the boxes and worse still they do not provide facilities to discard any box of a product or to manage to make the shipment.
I have several stagnant boxes and they do not give possibilities of being able to send it in some way. It is the most horrible service I am experiencing, I hope to end this ordeal and go to zenmarket.”
“They charged fee at every step of the purchase. Worse, they set an exchange rate for you worse than credit card exchange rate and you can't opt out. I tried consolidating my packages at 500yen surcharge. The final shipping cost, not including the surcharge, ended up being higher than sending the package individually.”
“0/5. Without a doubt the WORST Japanese proxy service.
These people run a joke of a service. They won't let you ship via FedEx, they aren't extending any storage times despite the fact that NONE of their shipping services are available except for 2 - the worst 2 imaginable (DHL and JP Seamail). They won't let you value the package to whatever you want it to be (e.g. you purchased 50k yen worth of items, yet you want the packages entire value to add up to 1000 yen, not 50k yen so you can avoid duty tax. Buyee will NOT allow this, while every single other proxy company DOES ALLOW THIS... This is why for every 100 items I buy on FROMJAPAN, one is bought on Buyee, and it always has to be under 10k yen or else I'm dinged with duty tax.
So yes, I've made a few orders on here. EVERY SINGLE TIME my hat comes in ABSOLUTELY destroyed and I need to fix it. They'll ship a brand new snapback (height of a snapback is 5in.) in a box that has a height of >>>>>0.78in”
“ESTAFA Y ROBO. QUE NO OS ENGAÑEN
He comprado un articulo y despues de sumarle los gastos de gestion y envio urgente un mes despues no he recibido NADA. Mi paquete se ha perdido. UNA ESTAFA EN TODA REGLA. mucho tracking, mucho seguimiento pero no he recibido un mojon. 30 euros de envio urgente 3-5 via avion y paquete perdido. Les exijo explicaciones y reembolso y es como comunicarse con una pared. Tenga Ud paciencia....pues eso se que la navidad y los reyes magos tengan paciencia pero a mi me han ROBADO mas de 120 EUROS.”
“Horrible high fees, you have many other fees to pay like Buyee service fees 300 yen, payment fees 200 yen, plan program fees (various options) and package consolidation fees (extra 1000 yen on top of your international shipping fee), and they charge expensive international shipping (higher than other proxy companies) so many fees ended up paying a lot more than expected. Not recommended!”
“Buying from Singapore. Beware of their shipping costs and arrangements!!! I've encountered 4 Different quotes of Shipping fees of Bicycle from SGD$1900/$490/$390 & finally $320 of 2 different shipping company Dxx & Uxx. Shipping fees of $1900 is super ridiculous and Buyee claimed is an odd size item and can only deliver by Uxx shipping firm, had to do numerous of debate with them to bring the costs down. And why and how they are able to bring the cost down too?? To go by Dxx shipping company we had to 1st give Buyee instructions to proceed and they will not be held liable for anything happens. Also Returned goods by Dxx based on $390 shipping, reason is Bicycle with tyres is dangerous goods!!. Bad buying experience and poor communication with Buyee rep. Their professionalism is doubtful. Communication with them is a nightmare.”
“First of all, I want to mention that I would not be surprised if some of their 5 star reviews on here were buyee employees. Seems like something they would pull. Now to my experience with them. From the moment shipping came into play, I knew I would never use them again. When it comes to shipping they have a user interface that basically gives you indication that you can consolidate packages until you've already paid for a few to be shipped separately. So, I spent a total of $80 to ship four small items, none probably weighing more than a single ounce, separately. When I did find out you could consolidate, 15 minutes after paying all that, I contacted them asking if it could be adjusted so that my items could shipped together, they basically replied 'no take backsies! We are already delivering them to the post office!' which I could understand, maybe, if the packages hadn't taken almost a month to be checked in with the Japanese post office after that. I had a little correspondence with them after that where I let them know that I wouldn't be working with them again, after that at which point they kept on sending me cs emails on how I could consolidate "the next time" I purchased from them, each time with me replying like 'hi did you not understand when I said the words "never again"?'. Then when tracking basically stopped dead for months after the items left Japan, I messaged them again. They basically replied 'well okay, we'll look into it, but its gonna take a few months okay!'. So yeah, crappy CS so far and too expensive, but nothing to write home about. My life is already stressful enough, so each time I just deleted the emails so they wouldn't be a stressful reminder of what I was going through with them. BUT BOY OH BOY. My first package arrived, and it hit it out of the park. The package was already ripped open when it arrived. The cat on the ring had its tail bent so much it pierced the tiny amount of bubble wrap and plastic bag they had put it in. And the front of the cat was rusted. AND I KEPT THEIR REPLY TO THIS MY GUY. I did share some personal information in my email to them, about how I was already having a hard time and they had been making my life more miserable on top of that, and 'please just don't make my life harder, just refund the item please, just treat me like a human please'. I mention this because they did speak about those issues near the end of the reply email, basically just 'that's a shame', but it's private info, so I cropped it out along with the full names of myself and the CS rep. I'm including a screenshot of the reply email, but if you don't want to read it, basically they said 'What damage I don't see any damage? AND even if there was damage, which there totally isn't any, we wouldn't owe you $#*! because you only got the standard plan and you can still technically put it on your finger so it functions as a ring!'. So yeah, last straw. The damage is really clear in the photos I sent them. I'm filing a PayPal claim. And if the other 3 items come damaged, I'm skipping their CS and going straight to PayPal.”
“Don't buy collectibles with Buyee ! They just take into account the object itself and not the box, so if it arrived crushed or damaged (the boxes)... they don"t care !! I received 3 damaged boxes and they don't want to know anything, not even a gesture, nothing. They just hide behind their Plan-page and that's all !! They don't want to understand that for collectibles, boxes are part of the whole ! Very disappointed !”
“Don't buy collectibles with Buyee ! They just take into account the object itself and not the box, so if it arrived crushed or damaged (the boxes)... they don"t care !! I received 3 damaged boxes and they don't want to know anything, not even a gesture, nothing. They just hide behind their Plan-page and that's all !! They don't want to understand that for collectibles, boxes are part of the whole ! Very disappointed ! Ah, and their protective option is just a joke ! It protect nothing at all !”
“Horrible experience. Customer service is unhelpful, they will not provide you with any information, they overcharge significantly on shipping and fees, and are just inferior to any other proxy site you could choose. The packages are not protected well, all package changes are final, and shipping can be denied up to their discretion. Do yourself a favor and find another proxy site. They pay for these reviews by offering their customers 500 yen coupons.”
“Recently they have taken a massive slide in the packing. Small packages that are 'too big to send via seamail'. I know these shrives survive by the deals they make in bulk shipping but the refusal to work with me has caused me to switch to Zen.”
