“I purchase a USED car fender from buyee which is not all that big and weighs about 8kg. After paying for the item and special packaging fees i was shocked to be notified that i had to pay Usd $569 as shipping fees to USA for just one car fender.The do over size the box so thay can rip out from customers. Even after requesting for downsizing no way ,refused.
A New car fender locally is sold at $400. more than just shipping fees they demanded. Horrible
I had initially parted with $185 for purchasing the items . I had to just forfeit it. The storage fees are free up to 30 days! They start charging $2 per day or more.
Quite a scam. AVOID IT!!!!”
“I been using Buyee since they started, right now they are getting worst and try to charge fees on many things. The recently added "2800yen customs clearance fee " is the worst. If you want to save money to shop in Japan, there are more options online if you willing to search it.
Also there customer service is terrible! You are like talking to a robot and you will never get your answer.
If you see any good review from them its because they are giving out coupon for good review. Stay away from them!”
“Stay away from BUYEE!! They have terrible customer service!
1. The first thing is, their English online chat is impossible to reach, I waited from 9am to 2pm, finally one guy appeared, I saw it after 10 min and he had already left. Then I received no reply anymore!!
2. When something happens, they refuse to bear any responsibilities and blame everything on customers! They are not trying to solve customers' problem, they are treating customers as a problem.
3. They also keep the coupons or refund from stores in their purchasing account and do not give it back to customers or let customers to use them.
4. Also, I grouped 2 packages of 1kg and 4kg, it became 7.5kg after consolidation!! not to mention those are just clothes and do not need any protective packaging!
I could not believe they can expand their service and partner with some famous stores with such terrible service. I believe there are much better choices out there.”
“This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can’t prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.”
“I bought several items via Buyee over a year ago, and they were held indefinitely due to the pandemic. I get that, but I was promised that I would be notified thoroughly once shipping resumed and that I would not incur the usual storage extension fees.
They lied and are now trying to charge me hundreds of dollars for a handful of paperback books.
It's absurd, and it's theft. They should be shut down.”
“Suddenly unable to log in. 8000 usd worth of good is gone!?
It's my very first time using buyee but all of a sudden I'm unable to log in to my account!?”
“Broken goods, poor packaging, long logistics
Good afternoon, I am writing a review about the intermediary Byuee.jp. I have been working with them for more than a year and this is the third product that I actually decided to write a review about in anger. Byuee.jp. The only plus that the service provides is the purchase from auctions, without uploading the amount to the intermediary's website. However, that's all.Poor packaging and logistics, long correspondence with the company's managers. There are a lot of restrictions on the size, it was problematic to send a sewing machine, according to them, this exceeds the dimensions of sea transportation. What are you people? this is an ordinary sewing machine and it has large dimensions????
The previous 2 purchases were small, came with a creak, but whole. Sewing and embroidery machine, came smashed in full, despite the fact that I paid for the protective packaging. The protective packaging of this intermediary is a korbka + film with pimples and several plastic airbags. And they ship the product in this form all over the world??? the product was not rigidly fixed and hung on the box, there was no good protection. I'm shocked, it's irresponsible!!!! I wrote a letter of complaint for the broken goods due to poor packaging, but the intermediary refused to compensate even partially for the shipment and the cost of the goods. Therefore, I conclude that this company is not honest with customers.I DO NOT RECOMMEND IT!!!! Look for another service for buying Japanese goods, there are many of them.”
“I purchased a figure from mercari through Buyee two weeks ago, and paid for item inspection and shipping insurance. The item domestic shipping is listed as "Paid by Seller". The seller told Buyee that the figure will break unless it is shipped in it's original box which is already scratched and damaged, that they will charge additional money for the box, and that the cost of shipping will go up because of the box and that I will have to pay. It took approximately 20 back and forth emails to figure out that is what they are trying to say. They are unable to tell me how much additional the shipping would be. They link me to a page in broken English that says that regardless of an item being listed as shipping "Paid by Seller", they may charge the buyer unknown quantities for domestic shipping.
Since they could not tell me the price, I asked them to tell the seller to ship without the box, and package as best they can, and that if the items arrived damage, that is why I paid for shipping insurance. Buyee then tells me that they won't honor the shipping insurance in this case because the seller says they might not be able to package it well. This ENTIRELY defeats the point of shipping insurance. It is only ever purchased to account for poor packaging and resulting damage during shipping.
Stay away from Buyee. Terrible service, poor automatic Google translations, tons of fees, and their insurance is fraudulent.”
“I use several shopping services from Japan, and they have the highest service fees. They hide it very well - you'll learn your experience to pay for inspection, insurance, protective package, ridiculous consolidation fees separately. They also overchare you for shipping cost, compared to other websites.
Also, they take no responsibility for broken and damaged items, even if you pay for all the extras, so beware if you order delicate items like anime figues or limited stuff.
P.s.: their service was top quality a few years back, but they started overcharging for everything and not paying attention to packaging at all.”
“Shipping fees are hidden.
Buyee makes you wait for shipping options then comes back with only ONE exorbidant option, forcing you to pay for it!
Customer service is full of excuses & unhelpful.
AVOID AT ALL COST”
“There customer service is lying day and night. I bought a slot machine and the weight is 43kg. They are insisting for me to pay $900 for DHL when FedEx is $430. I called DHL and the cost is only $600. Where is the $300? In Buyee account. Scammers.... Ask me and i can show you proof.”
“I ordered pants for my son, paid for them and shipping, then was asked for an ADDITIONAL shipping charge almost as much as the pants! I really wanted the pants, so I paid it, and then... they said they had no address! I sent the address in both English and Japanese, but to no avail. I finally canceled the order... I thought.
NEXT I get a notice that I am now paying STORAGE for the pants, and my credit card is being charged.
ARE YOU KIDDING ME???
I am a working mom and use online shopping because I have no time. I am taking the time to write this to WARN YOU. Avoid Buyee at all costs! This is a money pit! Once they start charging storage fees, they can keep taking your money for as long as they want, until you can set aside a couple hours to try and find the REAL order cancel page.
No pants and out fifty bucks. Someone should report these guys to a better business bureau!”
“Previously we provided a positive review from Buyee (they credited our account 500 yen to do so--paid for positive reviews are what you are largely seeing on this site). All was good until we encountered some difficulties. The first concern was several overcharges on domestic shipping, sometimes as much as 1100 yen (11.00 usd). this was corrected, however it took several dozen e-mails to show them that they were making mistakes (they initially would not admit to this). Next. We requested consolidate packaging. Rather than remove the domestic shipping materials and place the items (watches) into an appropriate size box, Buyee threw the items in existing excessive packaging into an oversized box that would have been appropriate for a two pairs of Shaquille O'Neal's Basketball shoes. This require us to use a more expensive shipping service (EMS) as a result. We asked them to use a smaller box. They refused saying we don't have small boxes. (what kind of a shipping forwarding service does not have an inventory of different sized boxes). After more e-mailing, they finally said they could provide a small box but that this box would cost 500 yen (5.00 USD). We ship watches internationally in sturdy corrugated e-commerce boxes. These cost 16 cents (USD). The bottom line is that Buyee is unwilling to meet the needs of its customers--users beware.”
“I really mean this. This was the single worst experience I have ever had with any company.
They ripped me off with hidden fees all over the place. Charged me for internal postage fees within Japan stated very clearly they were covering those fees within the cost.
I received a very obvious counterfeit item & even though I had paid insurance, they refused to help me out at all, or out me in touch with the seller.
Their exchange rate system had a huge error for several days & I ended up paying ten times the amount their system told me I would - even after providing photograph evidence of this, they did absolutely nothing.
They hold your packages random & charge you for additional storage days whilst I am trying to straighten things out with them.
They refuse to be of any help whatsoever & just push you to their system which is the least user friendly interface I have ever used on any platform - funnily the bugs end up resulting in additional charges & again, they refuse to take any form of responsibility whatsoever.
I curse the owners of this company. I genuinely hope bad things happen to them. Criminals!!!”
“Once your package arrives at their warehouse these people are like Pirates. They keep your package hostage with insanely High shipping costs. Shipping was to be determined once it got to their warehouse. First quote was $400 then ask them to reduce that they did to 200. I paid the $200 and then they cancelled and refunded my money the next day. The new cost was $1,000 for shipping. I asked him to reduce that they then increased it to $1,200. It's almost like they're doing it on purpose. I'm still waiting for their response on decreasing the $1,200. But at this rate it seems like they're just going to increase it. It seems like they do whatever they want. These people are totalled scammers. I checked with FedEx and UPS shipping cost in there no more than $400 for this item.”
“I bought a foldable bike and needed to communicate with their support team over a number of issues.
- The wheels came inflated and they needed me to approve either deflating them or removing them before shipping.
- After deflating the wheels, the quoted shipping price went from $130 to $440, prompting more questions from me regarding dimensions and whether or not the bicycle was folded.
- It wasn't folded but it would cost $30 to fold.
- From the dimensions provided, the price of $440 was not correctly calculated based on the formula provided, which I informed them.
- They eventually adjusted the shipping price to $330 for 2 day shipping (I opted not to have it folded in case of damage)
- The most painful thing about all of this is that they reply once a day, and it was very difficult getting through to the live chat system.
My item arrived well packed. I would not recommend using this service for the difficulty in communicating with them alone.”
“Never use Buyee !!! We bought a Pikachu plush that was said to be 90 cm. When we received it we had to pay additional delivery fees (38 €) that were not announced and moreover the Pikachu plush was only 60 cm. No possibility to get any compensation we only got lame excuses from Buyee !”
“Totally waste of time! IF I CAN GAVE NAGATIVE STAR, WILL DO !
first I won a bid in 8th Feb, the item was stuck in the system till 14th Feb, until I called their Customer Services to confirm about this item's status, They just told me that the seller does not want to sell anymore! cause missing a part of the Item! 6 days wasted, Their Customers Services responds is slow and didn't monitor the status of the item in Real Time, just responds some everyday uses script, If you still want to use this proxy services , Think twice there are many better options out there !
Lastly , Thank you for wasting my 6 days for getting nothing and I still need to call you guy asking for the Fxxcking Refund !”
“Their rates and services are the worst and the most expensive, they do not help to reduce the boxes and worse still they do not provide facilities to discard any box of a product or to manage to make the shipment.
I have several stagnant boxes and they do not give possibilities of being able to send it in some way. It is the most horrible service I am experiencing, I hope to end this ordeal and go to zenmarket.”
“They charged fee at every step of the purchase. Worse, they set an exchange rate for you worse than credit card exchange rate and you can't opt out. I tried consolidating my packages at 500yen surcharge. The final shipping cost, not including the surcharge, ended up being higher than sending the package individually.”
