“Way to expensive, compared to other sites. I only use buyee to browse, but I use ZenMarket, definitely friendlier and cheaper :)
The buyee fee is too high, same goes for the package consolidation which is free in other sites, poor options of shipping and expensive compared to other sites, bad chat support and email response.
Lost one package and never ever they refund me, and it was more than 10000-20000 yen”
“FIX YOUR PACKAGE CONSOLIDATION!!
I am REALLY losing faith in Buyee because THEY DO NOT KNOW HOW TO CONSOLIDATE A PACKAGE. When you ask for package consolidation they take your 2 (or 3 or 4) items in the shipping boxes that they arrived in to the warehouse, don't bother to open them and just PUT THEM INSIDE A HUGE BOX!! It's just insanely lazy! The first time it happened I thought it was a fluke but it KEEPS HAPPENING!! I t is just maddening, especially right now that DHL is really the only option, and if you cross 4kg or a certain outer box dimension with DHL the cost skyrockets (which it will certainly do if it is boxes in bigger boxes)
I Had two items that shipped separately for 5000 yen each, but after consolidation the price shot up to 20,000 yen making the service "Pay 500 yen to DOUBLE your shipping cost" what a deal... I paid 300yen to request a photo to see what the heck was going on, and that is when I first discovered the idiotic way they were consolidating packages [See first pic] Yes, that is a box in a box stacked on top of another box (not pictured) The CRAZIER thing is they opened both shipping boxes to confirm items, then put them BACK in shipping boxes, like WTF After only a 3 more days of emails with customer support, they fixed this one, but others have taken 5 emails and a week to resolve. Just today they failed to fix another package the first time, taking away the external shipping boxes but leaving everything in a HUGE box that still costs 198,000 yen fortune to ship (and I know what it should cost, because I have already shipped this EXACT combination of items before, through Buyee and DHL for 69,000 yen)
If you are really persistent eventually they WILL fix the packages if you beg them enough and get lucky with a customer service agent who isn't a fool. The first mentioned above packages ultimately shipped in one reasonably sized box for 6800 yen, which cost me 500 yen and DAYS of stress to save $25 It arrived looking reasonably packaged but in still an overly large box [See second pic]
The fact that Buyee clearly CAN fix it after they do it badly in the first place, and that they KNOW HOW to pack packages correctly to save people on shipping just deepens the mystery though (and has kept me hanging on like an abused spouse believing they can change) Offering the "consolidation" service as it is makes no sense as it only makes shipping MORE expensive. Any customer with a brain can then add up the previous shipping weight and see that the new weight is MORE and figure out what Buyee did. Then they just have to go BACK and re-do the work all over again. It is just so much wasted effort for both the customer AND for Buyee.
So Buyee, I am talking to YOU. Please either change the standard way you consolidate packages to actually SAVE PEOPLE MONEY or at the very least MAKE IT AN OPTION TO DISCARD SHIPPING BOXES right when package consolidation is selected. And please do a better job of putting things in smaller boxes! Especially now with DHL as the only shipping option you can't drop the ball like this!”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
“Do NOT use Buyee service. You will regret it…
Used Buyee service to purchase a $1,800 USD Hi Fi amplifier (Denon PMA 2500) off the Yahoo Japan website. It was for a brand new item (Auction Ref ID: r379264025). Once the product arrived at Buyee’s warehouse, I requested for a paid photo verification and this process alone took 3 days and they send me about 4 photos of the product and the contents inside the retail box. 3 days is frankly a little slow. The product was delivered safely and the outer box checked out to be in a great condition. It was a double box with very well paddings, thanks to the Yahoo auction seller. However, upon turning on the product, I noticed a major issue. The source selection dial (to change to CD / phono / Aux / etc…) does NOT work. Luckily I could change the source via the included remote controller. I sent an email to Buyee and they asked for some photos proof describing the issue. After 24 hrs, they said there is nothing they can do to help me. I said it is a brand new item and at lease you guys could help me to discuss the issue with the Yahoo auction seller but they refused. I was hoping they could provide some kind of support or help me with warranty claim but the product is no longer in Japan, and Denon does not honor international warranty. So the only way to get help is to physically carry this 30kg box back to Japan and get warranty job done inside of Japan, which is almost impossible due to the fact I am in Taiwan and would not want take the risk of flying during the covid 19 outbreak. I could ship this into Japan but there is no way for me to receive the fixed / return shipment from the manufacturer. Not a good experience. As a result I have open up a chargeback or dispute with my credit card company…”
“I bought three identical items on this site. Each of them cost about 12 dollars.
To each item, the seller added three types of different fees to the value of the goods.
Buyee Service Fee: 300yen
Payment Fee: 200yen
Plan fees: 500yen
The total amount of the fee is about 10 dollars.
Before buying, the seller did not indicate the cost of shipping the goods. This value could be found only after purchase. Later I found out that the shipping of each product of three items costs about $ 17-19.
The purchasing a product for $ 12.64 ultimately brought me to a total cost of $ 40. I found it very expensive and asked the seller to cancel the goods.
The seller replied that the item is yet in the warehouse and ready for shipping that is why cancellation according to their rules is not possible.
Then I asked the seller to unite all three items in one package and send it to me. The seller replied that in order to do this I must log in to my account and apply for shipping in one parcel. I logged into my account and saw that before I get information about the cost of merging parcel I have to pay a fee of 1000 yen (about 10 USD). Then I sent an email to the seller. In the email, I explained that I would like to know how expensive merging parcel is before I pay the fee of 1000 yen. The seller refused to say me the cost of merging parcel and said again to apply for merging parcel and pay at first 1000 yen.
I logged back and in the options, I saw an action called "dispose". I clicked on "dispose" and information appeared that when you select this option, the three above fees(Buyee Service Fee,Payment Fee, Plan fees) are not refundable. From the context, I assumed that in choosing this option I will get back the cost of the goods, namely US $ 12.64.
However, the seller will not refund me any cent.”
“Bought an item and paid for the inspection. Upon arrival was missing a part and contacted buyer for a refund. Of the 90 pounds total I paid they only gave 16 pounds refund. Will not use again”
“Worst online company ever, I bought my items 2 months ago, till now I didn't receive it. Also, they cheat you with the delivery charges and charge you twice - claiming that they received the shipment on two-parts. Till now I didn't receive my baby diapers
PLEASE NEVER USE BUYEE.JP
IT IS THE WORST
WORST COMPANY EVER
SHAME ON YOU”
“Buyee is a great shopping site for ones who love Japanese products. As for me, I have been able to collect great music cds from many Japanese sites provided. However, their shipping service for me is still poor. I don’t appreciate 1500yen protective packaging when I only have one CD shipped to my country and I don’t agree on how they have stopped communication with sellers. It is not rational. Hope they will fix this one day.”
“One of the worst online shopping websites ever !! Ordered 4 SUV wheels on 27 Jan 2020, they made me pay high shipping fees and other charges, at the end no items delivered, they keep on saying we will trace the packages and let you know, and finally, they stopped responding to my emails when I requested for a full refund, I had to escalate the matter to VISA to dispute the transactions, stay away from these fraudsters !!”
“Agree with JP's review. Even if you buy multiple items from the same seller, Buyee insists they are individual transactions, so you have to pay for several local delivery services even if the seller specicies they will combine purchases. Then you have to pay extra for package consolidation to have them shipped to you. SO you end up with a box full of boxes!!!”
“If you buy multiple items from Japan, stay away from Buyee. They try to lure you into getting their package consolidation service in order to "save" money in shipping, but the reality is that not only they add extra weight of 2 kgs on top of what you have, they also use gigantic oversized packing boxes so that you cannot ship with any shipping methods other than the most expensive EMS service. I'm sure they get kickback from EMS. If this is not fraud, I don't know what is. Their customer service is totally unhelpful and useless. Be forewarned, do business with them at your own risk!”
