“Hi Amanda and team, I am sorry to say that I did not have a good experience online shopping online with byggebo.com. One of the products I had ordered and paid for was out of stock and the committed order could not be filled. The second product in this same order arrived as the incorrect but similar product which cost half the price of what I paid for and was expecting. The was very inconvenient as I needed this product by a certain date as I was due to travel with it. I drove from Galway to Dublin to make the swap for the correct product. The staff in the shop in Sandyford were very nice to deal with and apologised for this error.”
“A huge range of the best of equipment and clothing by far matched with really knowledgeable and helpful service. Can't recommend Byggabo highly enough”
“Had a lovely experience with everyone that helped us while buying a travel system, and a few other bits. Love the shop and the brands that are sold and glad to support a local business!”
“The pram EVENTUALLY arrived and product was as described, but it took a LOT of chasing. Chose Bygge Bo over cheaper alternatives because they claimed to have the product and colour in stock. Got immediate confirmation etc. Then, silence. After multiple emails, over a month of waiting and constant chasing, bingo - a delivery. However, the arrogance, lack of customer service and general refusal to accept their obligations was the stuff that sitcoms are made of. They eventually offered a pathetic store credit, but well short of the difference between their pricing and that of their more honest competitors.”
“The bed we've ordered for our baby is perfect, only took the delivery way too long, almost 2 months for delivery to Belgium. It's a pity, caused us some stress.”
“There was a mess up with the shipment and delivery of the items we've ordered. However, bygge bo customer service was on the ball to rectify the error and track what happened to my parcels. Also, one of my orders was changed due to unavailability. I wasn't notified about the changes until I noticed it and rang customer service. I wasn't given an option to cancel that order, they just replaced it without asking me. Its only a small issue, but still.”
“Whoever you are using as your courier is appalling. The parcel came battered and ripped, with some of the internal boxes ripped open because of how roughly the package was handled and transported. The main box was also a reused box and very poorly sealed by whoever did it in your warehouse.”
“The Bygge Bo team was extremely helpful throughout the process and reached out multiple times proactively to help with some small challenges we were having. Would absolutely recommend them with friends and family!”
