CareCo UK Reviews

Name: CareCo UK
Rating: 4.19

4.2 Rating 202 Reviews

79 %

of reviewers recommend CareCo UK

Company Reviews

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Metrics

4.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice scooter - really helping me get out and about, sure to buy a bag to put my shopping in.”

Helpful Report

Posted 2 months ago

“Marina at the Maidstone branch was very helpful in selection of a new folding scooter and enabled all the tests, inside and outside the shop (trial use on hill) we requested. Explained all options for extended warrantee and insurance but was not pushy. Standard delivery accepted and item was delivered the following day. Scooter now up and in use with no problems and making life much easier.”

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Posted 2 months ago

“simply the go to place for Mobility product. love the new store in Stoke.... will be back”

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Posted 2 months ago

“CareCo served my mum with love, care and attention! :-) really happy with the service and would defo recommend them to anyone.”

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Posted 2 months ago

“We really love the products in store, will buy from Care Co again.”

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Posted 2 months ago

“super product, super price!”

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Posted 2 months ago

“Excellent Customer Service from the top down! I recently had an issue with my mothers wheelchair and had input and support from the top down - including the CEO and the Product Manager who took a personal interest in getting my mother mobile again. They were even responding immediately to emails in the evening and weekends, getting me easy to follow instructions to remedy the issue asap and keeping in contact to ensure the issue had been fixed. Excellent company, excellent service and excellent management - leading with customer service at the heart of how they do business - with the company following from their amazing example. Thanks to all of you my mother is mobile and happy again ... well done !!!”

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Posted 3 months ago

“A1 👍🏻😊👍🏻😊 Thanks once again CareCo”

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Posted 3 months ago

“Nice handy grabber, used DpD also which always makes me feel more confident in a company. Will do business with them again!”

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Posted 3 months ago

“my scooter is super cool and I just love the purple colour - more modern colours look so much better! thank you.”

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Posted 3 months ago

“super happy with the product! we really liek dealing with CareCo!”

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Posted 3 months ago

“as always super service!”

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Posted 3 months ago

“Wonderful service at Careco Brighton. All the staff are very friendly and helpful. Lots of items on display and ready to try out. The showroom is large with parking. I purchased the new Airfold electric folding mobility scooter from Vicky, she certainly knows her scooters and is very knowledgeable. Also, tea and biscuits provided was a nice touch. I would highly recommend.”

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Posted 3 months ago

“Visiting CareCo in Hayes was an experience! I did not know i was walking into a place where it felt like i was visiting old friends. We were offered a cup of tea and biccies, and we had a good old laugh with the sales team. I am very pleased with my purchase of a chair and i'm looking forward to receiving this over the next couple of weeks. Thank you CareCo, it's so refreshing to have a place so happy and helpful. My only negative point - it would be fab to have some music playing”

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Posted 3 months ago

“Since Covid, CareCo is the only mobility retailer to survive in the heart of Canterbury, but my Wife and I wouldn't shop anywhere else, even if we had the luxury of other options. We have been visitors here since it opened some years ago, buying 2 scooters and a riser-recliner each in the process, with no issues whatsoever. The staff are consistently attentive, with the main emphasis placed on the right product for us both, with no hard sell. As somebody with over 30 years' experience within international sales I can assure you this is very rare. We are even greeted by name now such is our regularity, and also have got to know the team by their names too. A reassuring, caring showroom, part of a wonderfully run operation. Bravo CareCo.”

Helpful Report

Posted 3 months ago

“Took my 87yr old Aunt to the sompting branch for a reading lamp and Joan couldn’t be more helpful.Unfortunately didn’t have the lamp in stock but will post it using DPD.We we’re told three to five days for delivery.Delivered the next working day at 10.45am Exactly 24hrs after walking in the shop.Excellent service from careco and DPD.Please don’t change your delivery options as we all know what Royal Mail are like.Many Thanks for once again for the fantastic service.”

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Posted 3 months ago

“CareCo Hull is beaituiful!! you must go and see it.... love the scooter i just bought!”

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Posted 3 months ago

“They helped my 90 year old Nan find her perfect mobility riser, to ensure she keeps her independence living at home. Thank you ☺️”

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Posted 3 months ago

“Every time I visit the Warrington showroom the girls have been very helpful and the showroom is spaced out and no pressure”

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Posted 3 months ago

“Wonderful service from all the advisor’s at Careco Leicester, polite and understanding of my needs, item was delivered on time and in a friendly manner. Had a query, so called Customer service who were also polite and very helpful. Very good experience all round”

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Posted 3 months ago

CareCo UK is rated 4.2 based on 202 reviews