CareCo UK Reviews

Name: CareCo UK
Rating: 4.21

4.2 Rating 208 Reviews

79 %

of reviewers recommend CareCo UK

Company Reviews

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Metrics

4.2

Based on 208 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took delivery of my new riser chair order number1144292 today .It was delivered within the time frame promised by Andy who put it together and explained the controls very clearly .He was very helpful and pleasant thank you Andy”

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Posted 2 years ago

“Went to the Milton Keynes branch and i can honestly say that i was impressed by the service given by Craig Roberts. He certainly new his products. he was pleasant to deal with and certainly not pushy. I was further impress by the delivery. Craig said it would be Tuesday or Wednesday and it arrived Tuesday with a 2 hour delivery window. The delivery guys deliver it to the room you want.”

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Posted 2 years ago

“Visited the Leeds store this afternoon - Laura was fabulous. Very helpful and lots of advice for my dad. Big thank you. Thank you to Jill too. :-).Just brilliant! Superb customer service with a smile once again. Would not hesitate to recommend Care Co! Thank you.”

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Posted 2 years ago

“care co in nottingham were very friendly my assistant juliet was very polite and helpful and made the experience of buying a scooter simple and pain free she even made us a coffee x”

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Posted 2 years ago

“Staff very friendly at Careco in Brierley Hill. We were left to shop in peace and had great service. Jacob was very professional and polite. We are looking forward to receiving our chairs. Recommended anyone to go there”

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Posted 2 years ago

“Saw Lynne at the Eastbourne Branch today and purchased new scooter. Nothing was too much trouble in helping us choose the correct model. Both lady’s were excellent.”

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Posted 2 years ago

“Visited the Romford branch today for a mobility scooter was served by Kevin Heather who was very helpful and patient went through the various scooters that would be suitable for my wife Sandra and let her try out a Pink Valour which was ideal. Kevin took time to explain all the questions we asked and demonstrated how to dismantle it to put into my car boot we would recommend Kevin and careco to anyone thinking of purchasing any mobility aids of any sort. Thanks Dave”

Helpful Report

Posted 2 years ago

“I am currently on my 4th Cromwell rise and recliner chair the 3 previous chairs were all faulty and replaced,this current chair is now also faulty and requires replacement however I am experiencing the worst possible customer service. No replies to emails or phone calls returned.I am at a loss as what to do having spent hours trying to get this resolved.”

Helpful Report

Posted 2 years ago

“We visited the Nottingham store two days ago and having never been there before did not know how to get there. On phoning the store from Nottingham Railway station were given precise instructions from Michael of how to get there (extremely easy actually). The store has one of the friendliest atmospheres of any we have visited. We never felt pressured, and nothing was too much trouble for Lee, Tracy and Michael and they were only too ready to answer any queries we had, we were also given coffee. All in all a very pleasant experience; CareCo should be proud to employ such professional people and I hope they are appreciated. Incidentally our furniture was delivered this afternoon – just two days from ordering!”

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Posted 2 years ago

“Went to Holbeck store in Leeds what an absolute treasure Ginda is, she was so attentive and made a stressful event less so, she made mum feel at ease and made sure she got everything she needed for her new wheel chair. All the staff in the shop are lovely but Ginda made our visit feel as though she was a friend helping us choose what mum need and so knowledgeable, a credit to the company thank you so much x”

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Posted 2 years ago

“Went to CareCo Cardiff to buy a new wheelchair and was served by Andrew who we were very impressed with ,very helpful nothing too much trouble a credit to the store !”

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Posted 2 years ago

“All staff were very helpful, we found just what we were looking for Thank you”

Helpful Report

Posted 2 years ago

“We visited care co Hayes today. Jayne was very pleasant friendly and efficient answer all our questions and new exactly what we needed which helped to make our choice.A”

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Posted 2 years ago

“We visited Careco( Leeds) on 18/ 09/21. We needed to purchase a wheelchair for my mum. We were served by Ginda Sowam. Ginda was very helpful, provide with the information we needed and answered all our questions instantly. She had a lot of product knowledge. We were very happy with Ginda's customer service. She was very polite and friendly. Thank you! Ginda. I would definitely purchase from that store again and would strongly recommend them to all my friends and families. Thank you once again for a great service.”

Helpful Report

Posted 2 years ago

“Steve @ the Leeds branch was very helpful & assisted in showing several 4 wheeled walking aids ,I chose the Silver Tuni Prism Outdoor model as I am 6ft it was only one with a seat high enough for me with my condition. I have found this to have been a good choice. I was using 2 walking sticks which made me lean forward & aggravated my pain. Thanks to all the staff @ the Leeds Branch.”

Helpful Report

Posted 2 years ago

“Ref Ahmed. order no 898847 White glove driver. Fist class service.Very helpfuul and imformative.Lots to do got on with the job.Chatted as he worked .Pat on the back”

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Posted 2 years ago

“Harry helped me so much! What an amazing customer care advisor. He helped me anticipate the needs that my father may have and understood the urgency I found myself in. What an absolute star. Can’t recommend Harry enough.”

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Posted 2 years ago

“This company is an absolute disgrace. My husband ordered a mobility scooter 2 months ago. He got a grant from a, charity towards the cost. Care. Co neglected to invoice the charity for the rest of the cost. They took my husband's money the same day he ordered it in April. The matter is still not resolved and left my husband very stressed. The operators on the phone are very abrupt when challenged to what's going on. If this is ever resolved we will never use them again.”

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Posted 2 years ago

“Very good and helpful men thank you 🙏 so much ? It’s really helps with my mobility ? Really good. Service from mark & Phil”

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Posted 3 years ago

“Went to lancing branch was seen by Charlie was excellent at his job was so helpful and polite in all excellent services from Charlie”

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Posted 3 years ago

CareCo UK is rated 4.2 based on 208 reviews