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CareCo UK Reviews

4.2 Rating 202 Reviews

79 %

of reviewers recommend CareCo UK

Company Reviews

4.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 stars from us! Absolutely incompetent customer service. No communication between staff members. Delay tactics to refund my 85 year old Mums items that were never delivered. Preying in the aged and venerable. Terrible company. Avoid!! Should be ashamed!!”

Posted 10 months ago

“27/06/23 CareCo took my scooter in for a minor repair. Four days later, it was confirmed the repair had been completed and was scheduled for delivery by courrier the next day. I tracked it on the courier’s website, said retailer had cancelled order. Contacted CareCo, they reassured me all was in hand. Still nothing days later and I am due to go away for a month for medical treatment and I still don’t have my scooter. No response by telephone 17 attempts to call them today. Customer service completely ineffectual. Avoid at all costs. Being disabled is not fun. Having to rely on incompetent and non communicative services is very disappointing and frustrating. Put yourself in my position CareCo…GET THE JOB DONE and satisfy at least one of your customers!”

Posted 10 months ago

“Product great after care appalling. The steering tilling joint broke on my scooter. Had to have an engineer call out even though I told them what was wrong. I just wanted the parts. Engineer came out (£80) and he told me what I told product services. Now have to pay to hold the part even though it will not be in stock until end of the month. Not a good service careco”

Posted 10 months ago

“The worst customer service I have ever experienced. Truly shocking.”

Posted 11 months ago

“Happy to take your money and give you advice on the more expensive products, purchase and within a few months fails in use and won’t replace but instead ask you to find packaging (wheelchair) to securely cover it and return whereby it will take weeks not days to obtain a part, then replace the part before returning in the meantime my mum who needs the wheelchair will be housebound because they won’t provide a loan product, spent over £600 barely 7months ago and this is the product support you receive.”

Posted 11 months ago

“Took my mother to the Sheffield store Amanda couldn't have been more helpful, excellent service, excellent care. Just cant praise her enough. We were pleasantly surprised by the quality of the items and the prices were very competative. Amanda thankyou for your care, expertise and patience”

Posted 1 year ago

“Diabolical, treating elderly and Vulnerable folk like this. Ordered Standard size recliner and Standard size Static chair Recliner OK ,Static much narrower, uncomfortable,must have sent a “ Petite”? rather than Standard,?Customer service say not and rejected my claim, 45 emails and many sleepless nights later I have now resorted to using a Which? Legal solicitor”

Posted 1 year ago

“Someone from Careco phoned me a d recommended I buy a skin patch. I paid over the phone. They sent me instead a big tube I never ordered and no skin patch.They took £30..99 from my account. I returned the tube which they arranged and the skin patch sample packs. I have not received a refund for the balance they owe me which is about £25 several weeks later. The only thing I have done wrong was to trust them to put their mistake right. I have spent hours trying to get fairly treated.”

Posted 1 year ago

“very happy with the service received! thank you for the order.”

Posted 1 year ago

“Misleading Delivery Advice Trying to buy a riser recliner chair for my Mum on their website. Picked the one I wanted - stated 'Available for delivery on Monday'. On completing the checkout process no such delivery option, contacted Customer Services who were rather vague and said that 'Available for delivery on Monday' meant that they could deliver it from Monday. Also the next day delivery price is misleading - states £24.95 but appears to be actually £39.95 (and I'm in Essex, not NI or Highlands of Scotland). Also, signed up for email notifications but never received their very generous £5 off (a £800 chair) code. Date of experience: 11 November 2022 Further - they had my review taken down from TrustPilot and I am now inundated with postal spam which can only have originated from them sharing my data.”

Posted 1 year ago

“Jacque at Maidstone showroom was absolutely great she was friendly welcoming and very helpful .She is a great asset to the company . I would recommend careco to all my family & friends .My scooter was delivered 2days later . A big big thank you Jacqui”

Posted 1 year ago

“Dreadful service, paid over £2000 for a mobility scooter while waiting for scooter unfortunately dad had a massive decline in health and we are now at end of life care. Several calls to care co re refund to be told refund given ….. god knows who too because it’s certainly not in our account, when asked to check the system is conveniently down!!!”

Posted 1 year ago

“Arrived with in-laws to initially scope extensive mobility equipment i.e recliner chairs, beds, etc. Advisors were not the typical pushy salespeople but happily left us to try out the recliners etc but were on hand to answer all of our questions however silly. Following great advice, my in-laws purchased 2 recliners. Andrew Scales, the manager together with Chloe Richards, Mobility Sales Advisor gave all payment options and aftercare advice. Again no pressure to purchase until 100% sure. Follow-up with jointly agreed on after-sales phone calls to confirm delivery and the purchase was what was exactly wanted. PS aftercare service gave contact numbers of other companies on how to dispose of old sofa. Excellent customer service throughout ....in-laws already have said will be returning to purchase a mobility double bed.”

Posted 1 year ago

“LOVED DEALING WITH THEM! SUPER QUICK AND EFFICIENT”

Posted 1 year ago

“Delivery now 3 weeks outstanding and still no date can be identified by care co.. full cash payment was it seems a mistake but that's old people. Poor service”

Posted 1 year ago

“I bought a walking stick with an integral torch and alarm to give my recently widowed mother the confidence to go out in the dark on her own. It arrived very promptly and I was amazed by the quality. The light is very bright and the alarm will alert neighbours. My mother was so thrilled that she immediately booked onto a theatre outing.”

Posted 1 year ago

“DON’T BUY online! Go to a showroom and try first would be my advice. Only choose the self-build option if you are fit and can do heavy lifting and check out the YouTube video first .... you won't find it on the CareCo website!! Ignore the “blurb” about the box as the engineer told me they bring a box if they’re collecting! Don’t bother looking for information on how to take off the Wheel Lock as it doesn't exist but DO have a piece of string handy (as told to me by the CareNo engineer!) to keep this from dropping down and causing alarm.Don’t bother with the instructions in the user manual … they are completely wrong and utterly misleading. Finally ….. DON’T!! Look elsewhere.”

CareCo UK 1 star review on 7th January 2023

Posted 1 year ago

“Delivery service for this company is truly appalling I paid £60 for an engineers delivery it just did not happen twice so went on to Panther their carriers who were quite frankly incompetent and incapable of running a delivery company the whole incident involved 30 phone calls and just so much frustration it is not worth it the chair was finally delivered but it was not worth the hassle do not order from this company and it would just cause you stress and frustration dreadful”

Posted 1 year ago

“We bought two Trieste recliner chairs one faulty can't get it sorted I have to pay £60 although the chair is still under guarantee, you call yourself a care company I don't think so I was a carer my husband 80 myself 74 disgusting way to treat the elderly, I will be taking them to court in a weeks time.”

Posted 1 year ago

“My advice is , please read the reviews before you buy, the after service, especially refunds, is really bad !!”

Posted 1 year ago

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CareCo UK is rated 4.2 based on 202 reviews