CareCo UK Reviews

Name: CareCo UK
Rating: 4.15

4.2 Rating 189 Reviews

78 %

of reviewers recommend CareCo UK

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Metrics

4.2

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw Andrew in The Croydon branch on Saturday. He originally comes from Brighton. He was brilliant, kind and helpful. Very genuine man. He helped me with my Victory scooter and I’m awaiting an engineer as I type! I rate him 5 stars.”

Helpful Report

Posted 5 months ago

“If you buy a product from this company and it's not suitable for purpose be prepared to be charged to return it! Hidden in their T&C's I even asked about returning the product and no mention of a returns fee! Appalling customer service!”

Helpful Report

Posted 6 months ago

“Dave, was very helpful and patient, made the process very simple and straightforward”

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Posted 7 months ago

“If it’s out of warranty they’re not interested. They’re very interested in selling you something new! Definitely do not buy a care co product, because when it goes wrong you may as well throw it away ( mobility scooter)”

Helpful Report

Posted 8 months ago

“Looked at website easy parking so parked outside entrance in bay with Blue Badge on view. They gave me a £60 parking ticket for not validating my ticket in store. Considering their old infirm client audience i would not expect better. Perhaps staff mentioning validation? To make it look like they care? Anyway be careful when parking there, i cannot return as i only get bitten once only glad i needed some measurements otherwise i would have bought and then had to pay a £60 bite fee.lol”

Helpful Report

Posted 8 months ago

“I went into your store in Cheltenham. Coral was the member of staff who helped me with my purchase, she made my shopping experience so easy .She advised me on my purchase. I think Coral is a very good asset in your store I cannot praise her enough. Thank you Coral for your help .”

Helpful Report

Posted 9 months ago

“CareCo are fine taking orders but not so good sorting faults. I had a Evo Suspension Rollator delivered on 26.4.23 bought specifically for my 1 week holiday in woodland, on the 2nd day of my holiday the left suspension broke making it useless, my son did a 3 hour journey to bring my old one. After 2 very long phone calls I was asked to box up in original box and DPD would collect, so far so good. On return I noted the engineers report stated owner error, which I emailed to query as to how this could be so, and the emails are still continuing and just get worse! Yesterday 13th July I was told that I spoke to Callum on 5/7 and was told it was the start knob not being tightened- there is no start knob on rollator, today I've been told that an engineer was sent out!! I've asked for CEO email as this is really stressing me out and I've no confidence now in the product or company”

Helpful Report

Posted 9 months ago

“0 stars from us! Absolutely incompetent customer service. No communication between staff members. Delay tactics to refund my 85 year old Mums items that were never delivered. Preying in the aged and venerable. Terrible company. Avoid!! Should be ashamed!!”

Helpful Report

Posted 9 months ago

“27/06/23 CareCo took my scooter in for a minor repair. Four days later, it was confirmed the repair had been completed and was scheduled for delivery by courrier the next day. I tracked it on the courier’s website, said retailer had cancelled order. Contacted CareCo, they reassured me all was in hand. Still nothing days later and I am due to go away for a month for medical treatment and I still don’t have my scooter. No response by telephone 17 attempts to call them today. Customer service completely ineffectual. Avoid at all costs. Being disabled is not fun. Having to rely on incompetent and non communicative services is very disappointing and frustrating. Put yourself in my position CareCo…GET THE JOB DONE and satisfy at least one of your customers!”

Helpful Report

Posted 9 months ago

“Product great after care appalling. The steering tilling joint broke on my scooter. Had to have an engineer call out even though I told them what was wrong. I just wanted the parts. Engineer came out (£80) and he told me what I told product services. Now have to pay to hold the part even though it will not be in stock until end of the month. Not a good service careco”

Helpful Report

Posted 9 months ago

“The worst customer service I have ever experienced. Truly shocking.”

Helpful Report

Posted 10 months ago

“Happy to take your money and give you advice on the more expensive products, purchase and within a few months fails in use and won’t replace but instead ask you to find packaging (wheelchair) to securely cover it and return whereby it will take weeks not days to obtain a part, then replace the part before returning in the meantime my mum who needs the wheelchair will be housebound because they won’t provide a loan product, spent over £600 barely 7months ago and this is the product support you receive.”

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Posted 10 months ago

“Took my mother to the Sheffield store Amanda couldn't have been more helpful, excellent service, excellent care. Just cant praise her enough. We were pleasantly surprised by the quality of the items and the prices were very competative. Amanda thankyou for your care, expertise and patience”

Helpful Report

Posted 11 months ago

“Diabolical, treating elderly and Vulnerable folk like this. Ordered Standard size recliner and Standard size Static chair Recliner OK ,Static much narrower, uncomfortable,must have sent a “ Petite”? rather than Standard,?Customer service say not and rejected my claim, 45 emails and many sleepless nights later I have now resorted to using a Which? Legal solicitor”

Helpful Report

Posted 1 year ago

“Someone from Careco phoned me a d recommended I buy a skin patch. I paid over the phone. They sent me instead a big tube I never ordered and no skin patch.They took £30..99 from my account. I returned the tube which they arranged and the skin patch sample packs. I have not received a refund for the balance they owe me which is about £25 several weeks later. The only thing I have done wrong was to trust them to put their mistake right. I have spent hours trying to get fairly treated.”

Helpful Report

Posted 1 year ago

“very happy with the service received! thank you for the order.”

Helpful Report

Posted 1 year ago

“Misleading Delivery Advice Trying to buy a riser recliner chair for my Mum on their website. Picked the one I wanted - stated 'Available for delivery on Monday'. On completing the checkout process no such delivery option, contacted Customer Services who were rather vague and said that 'Available for delivery on Monday' meant that they could deliver it from Monday. Also the next day delivery price is misleading - states £24.95 but appears to be actually £39.95 (and I'm in Essex, not NI or Highlands of Scotland). Also, signed up for email notifications but never received their very generous £5 off (a £800 chair) code. Date of experience: 11 November 2022 Further - they had my review taken down from TrustPilot and I am now inundated with postal spam which can only have originated from them sharing my data.”

Helpful Report

Posted 1 year ago

“Jacque at Maidstone showroom was absolutely great she was friendly welcoming and very helpful .She is a great asset to the company . I would recommend careco to all my family & friends .My scooter was delivered 2days later . A big big thank you Jacqui”

Helpful Report

Posted 1 year ago

“Dreadful service, paid over £2000 for a mobility scooter while waiting for scooter unfortunately dad had a massive decline in health and we are now at end of life care. Several calls to care co re refund to be told refund given ….. god knows who too because it’s certainly not in our account, when asked to check the system is conveniently down!!!”

Helpful Report

Posted 1 year ago

“Arrived with in-laws to initially scope extensive mobility equipment i.e recliner chairs, beds, etc. Advisors were not the typical pushy salespeople but happily left us to try out the recliners etc but were on hand to answer all of our questions however silly. Following great advice, my in-laws purchased 2 recliners. Andrew Scales, the manager together with Chloe Richards, Mobility Sales Advisor gave all payment options and aftercare advice. Again no pressure to purchase until 100% sure. Follow-up with jointly agreed on after-sales phone calls to confirm delivery and the purchase was what was exactly wanted. PS aftercare service gave contact numbers of other companies on how to dispose of old sofa. Excellent customer service throughout ....in-laws already have said will be returning to purchase a mobility double bed.”

Helpful Report

Posted 1 year ago

CareCo UK is rated 4.2 based on 189 reviews