CareCo UK Reviews

Name: CareCo UK
Rating: 4.15

4.2 Rating 189 Reviews

78 %

of reviewers recommend CareCo UK

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Metrics

4.2

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered what they said they would when they said they would! Everything seems very good quality - we will use again.”

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Posted 4 months ago

“Excellent service from knowledgeable staff. Nothing was to much trouble. Delivery went smoothly and was on time. Highly recommend and will use again.”

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Posted 4 months ago

“Staff very knowledgeable and helpful, even had a lovely cup of tea. The showroom was clean and tidy. Wide range of scooters to choose from.”

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Posted 4 months ago

“Excellent service from start to finish thank you CareCo hull”

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Posted 4 months ago

“fantastic service and great prices, i will definitley return for future purchases.”

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Posted 4 months ago

“Care Co has been great with my family. Ordered a scooter and has a small issue within the first couple of days, spoke to their product support team and the issue was quickly resolved. Really thankful for the help.”

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Posted 4 months ago

“I have shopped with Careco Newcastle on and off now for a few years, the staff are lovely always friendly and welcoming. I have never had any issues with my items and will continue to recommend to all that ask.”

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Posted 4 months ago

“Exceptional Service in the showroom in Hull. Louise was great at explaining the differences between the scooters we were looking at. No pressure and even got a 'cuppa' and a biscuit. Great speedy delivery next day also with no hassle. Thank you CareCo.”

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Posted 4 months ago

“What a wonderful service from start to finish. From the assistants in the showroom to the smiley delivery man, I cannot fault the service from CareCo.”

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Posted 4 months ago

“I placed an order for my mum fully expecting to have to wat a while but to my surprise within an hour i got a call to discuss and explain an offer i'd missed. This saved me money and got me a better solution for Mum. The next day it arrived too! Amazing caring service and i cant recommend CareCo enough.”

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Posted 4 months ago

“Delighted with their service. The scooter I wanted was out of stock initially and they communicated delays to me promptly via email and then delivered my new scooter sooner than I originally thought. It was setup by Kevin just last week and am thrilled with it. Thank you CareCo”

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Posted 4 months ago

“Had a great phone call conversation with Will about which scooter to purchase for my mother with a bad hip. He was patient with my questions and gave me the best choice for our needs. Spoilt for choice but great communication and pricing budget narrowed it down to what we needed. Also getting very speedy delivery which is great.”

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Posted 4 months ago

“really delighted with the service! attentive and dealt with all my queries in a great manner - thank you so much for all the effort CareCo! keep up the good work. :-)”

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Posted 4 months ago

“Amazing service and great products. Delivery was quick and couldn't fault the drivers who delivered my scooter. Thank you CareCo, I look forward to working with you again!”

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Posted 4 months ago

“Shame about the product. Delivery was great and timely cannot fault them there, Told sales staff I needed a sturdy chair that would take a weighty person. Received a standard chair they can barely fit in, Asked for arm rest and head covers, honestly I have bigger socks; and the head rest cover not there. complete waste of time and a large sum of money. Phoning up to complain was informed that I had signed in the shop so my fault.”

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Posted 4 months ago

“Ihad my recliner chair for only 2 months when something went wrong with the foot rest ,the engineer came to look at it and immediately said too much weight had been placed on it ,i am 83,12 stone and 5ft 10 The next thing i got was a bill for £80 for the visit and another for £100 to get it fixed i am not going to pay any money to this company as they are not worth dealing with ,got my chair fixed with insurance and will never ever buy from this c company again USE A COMPANY YOU CAN TRUST BUT NOT THIS ONE”

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Posted 4 months ago

“Having a problem now. Waited 2 weeks for a delivery due this week, in store they are saying 1 week, customer service say 6 weeks! And no one will commit to an exact date let alone a better guess. Why CareCo can you tell us what's going on????”

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Posted 5 months ago

“My mother bought a mobility scooter 14months ago, it has stopped working presumably the battery, it was out of warranty by two months so we had to purchase a new battery £187, CareCo took the money and have now informed us it will be middle of January 2024 when stock is available, my mother is housebound now until then, how demoralising for her. CareCo have my email address so all emails come to me but now need my mother to sign an electronic form for her consent to allow CareCo speak to me, even though they send all emails to my address. Absolutely appalling service and treatment, elderly and vulnerable people shop at CareCo only to be let down by the products and service.”

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Posted 5 months ago

“Wrote a review about Foldalite powered wheelchair,which has served me well.Having a hoist fitted to car as husband is struggling.Ordered the Foldalite Trekker on 5thNov.The wrong chair was delivered.It was picked up the next day.My new chair hasn't been delivered despite numerous phone calls,have spoken to 7 members of staff,all say they will phone back with delivery date.NO ONE EVER PHONES BACK.I am out of pocket,and feel totally exhausted.My health is suffering Please stop treating customers like dirt.If everybody stopped shopping with Careco,you would all be out of work.”

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Posted 5 months ago

“Havre now bought several 2 walkers from CareCo. One for shopping and one with a seat which I use for holidays days out etc, always have some where to sit when out and about. Excellent service, order one day, delivered the next! I’m very happy with mine!”

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Posted 5 months ago

CareCo UK is rated 4.2 based on 189 reviews