My mother bought a mobility scooter 14months ago, it has stopped working presumably the battery, it was out of warranty by two months so we had to purchase a new battery £187, CareCo took the money and have now informed us it will be middle of January 2024 when stock is available, my mother is housebound now until then, how demoralising for her. CareCo have my email address so all emails come to me but now need my mother to sign an electronic form for her consent to allow CareCo speak to me, even though they send all emails to my address. Absolutely appalling service and treatment, elderly and vulnerable people shop at CareCo only to be let down by the products and service.