CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 1,748 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and I appreciate your product thank you”

Helpful Report

(Vermont 3133) - Posted 7 months ago

“The product is very good. I have used it and it’s really effective. However, there has been a huge delay from the delivery guys to deliver the product.”

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(Vermont 3133) - Posted 8 months ago

“Tax Invoice with ZERO balance was not provided with product delivered. Requested Tax invoice did not include payment details and my aged care claim was subsequently refused. I needed to go in to Paypal, print the payment details, and submit my claim to aged care a second time. * not really good when I've just returned from hospital with a collapsed lung. RECOMMENDATION Request Accounts include the Tax invoice (with ZERO balance) with the 'product' for delivery.”

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(Vermont 3133) - Posted 10 months ago

“The purchase experience has been OK but the life expectancy on your medicine bottles attached to the nebuliser has been variable and at times poor. You advise washing them out for 10 minutes with boiling water but as soon as you do that it leaks and doesn't really clean it at all. A comment on this would be great !”

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(Vermont 3133) - Posted 1 year ago

“Usually the service is good. This time I only received half my order. I am still waiting for the rest of my order to arrive.”

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Posted 1 year ago

“Good quick postage at a reasonable cost. Product as advertised”

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Posted 1 year ago

“The product is OK but I have no good experience cleaning it. When I place it in boiling water for 10 minutes either the seal on the cap leaks or it will not clean itself. I have purchased the bottle multiple times but cannot get the 10% discount to work on the website. My wife uses the nebuliser daily and based on this it feels that I don't have a choice.”

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Posted 1 year ago

“My dehumidifier stays on 71 all the time , don’t know if it’s working properly or not Instructions for how it operates not very good at all”

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Posted 1 year ago

“Just ok. The shipping took ages. 12 days later I finally got the product. Other than that it’s an online shop.”

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Posted 1 year ago

“Haven't been able to use,went to turn on button went straight through had to undo the whole machine to put button back in place even than still doesn't do anything very disappointed as my son really needed it for his breathing,other than that I received it every fast”

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Posted 1 year ago

“Product is exactly as described, although the instructions have arrived and written in broken English or with letters missing from words, making it hard to use safely.”

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Posted 1 year ago

“Unfortunately the product is not comfortable. It has scratchy edges”

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Posted 1 year ago

“Postage and checkout was satisfactory”

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Posted 1 year ago

“I finally had to e mail Caremax in the end , to find out my product had not left the warehouse and no freight information received . On offering this as a gift , I found that there were only two sets of electrode pads included. I have bought this same product on two other separate occasions and many more electrode pads were included”

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Posted 1 year ago

“Order was accepted quickly”

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Posted 1 year ago

“Disappointed in the delivery time. Despite saying that parcels are dispatched within 2 hours once payment is cleared and the product is in stock it took 3 days for the product to be ready for pick up via Aramax. It was paid via Paypal and showed as being in stock. This meant it arrived at my home after we had already left on a trip so I have been unable to use the product, as much as I need it.”

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Posted 1 year ago

“VERY GOOD SERVICE, BUT I FIND THIS TO BE A LITTLE NOISY, AND TAKES A LONG TIME TO ADMINISTER THE MEDICATION”

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Posted 1 year ago

“It helps my back for sure. A little difficult at first just exactly where to place on the waist for best results”

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Posted 1 year ago

“Responded to my queries reasonably quickly”

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Posted 1 year ago

“OK. It came on time.”

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Posted 1 year ago

CareMax is rated 4.5 based on 1,748 reviews