CareMax Reviews - Read 295 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 14th April 2020

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Pene Thompson

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Corrado Zagato

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Marcia Lawson

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“seemed to be ok”

Posted 1 month ago

“Service was fine”

Posted 2 months ago

“I misunderstood who was at fault for my very late delivery so I’m fixing my review, it hasn’t arrived still tho”

Posted 2 months ago

“Considering I ordered your appliance mid December with a guarantee delivery before Christmas and I had to send a strong worded email mid January before the appliance was sent I feel the service wasn't very efficient.”

Posted 5 months ago

Hi Gail,

Thanks for your email and we really apology for the inconveinece that has been caused by the delay in shipping.

Due to our oversight, we failed to pick up the payment made via Westpac phone system. This is the reason why the shipping was delayed by half month until we have received your email. We would get in touch with Westpac to check if possible to remind us whenever a payment is made via phone. However it is not an excuse for our mistake and we will exercise extra care in future and implement more frequent reconcilation process.

Regards,
Caremax

Posted 5 months ago

“Not bad, it arrives quiet quick.
Customer service wise.
Not really applicable to me cause I did not contact them.”

Posted 7 months ago

“On probably with the service”

Posted 8 months ago

“OK I just rang and ordered a Tens machine and they sent it to me.”

Posted 9 months ago

“very good to use”

Posted 10 months ago

“Digital chat was friendly and concerned for the issue I contacted them about, but the device does not work. I successfully used it 3 times only.”

Posted 10 months ago

Hi Tony

I had a look at our email communication, last time we spoke the device seems to work fine. Ddi you experience same issue again? We will send you a follow up email to resolve it.

Posted 10 months ago

CareMax is rated 4.70 based on 295 reviews