CareMax Reviews

Name: CareMax
Rating: 4.52

4.5 Rating 1,856 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent earbuds when I am pretty sure I ordered ear clips, and the buds do not fit my ears. They have not really responded to my question about this but told me to order earclips and I have been charged postage for them to New Zealand. It would cost more to return the earbuds by post than the refund I would get. If I had been sent ear clips with the TENS device with the original order, I would not have to pay the extra postage cost, nor for the earbuds themselves. Since I didn't know earbuds for the device existed, I am puzzled that I was sent them instead of the ear clips that I am pretty sure I ordered.”

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(Vermont 3133) - Posted 5 days ago

“Easy to order but it hasn’t arrived yet. 🤔🤷‍♀️”

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(Vermont 3133) - Posted 1 week ago

“Unfortunately Auspost lets you down with express post. Only 180km away and took 5 days to arrive. I ordered a parcel from Perth at the exact same time and it came 2 days later. Purchased express post as I needed the machine asap. Would have rather drive down and get it instead.”

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(Vermont 3133) - Posted 1 month ago

“Delivery was prompt, but product description on the website needs more detail. It wasn't clear to me that the product was designed for children, and adult brush heads had to be purchased separately.”

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(Vermont 3133) - Posted 1 month ago

“A pure novice, a clip to show how to use both the machine snd belt for the various settings would be helpful. Online info is full of ads. It could be sent to customers as a part of the confirmation process.”

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