CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 2,125 Reviews

88 %

of reviewers recommend CareMax

4.5

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased caremax device online. received in a timely manner”

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Posted 5 years ago

“Great product and fast to ship but after sales support poor. I worked out answers to my questions despite asking for help.”

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Posted 5 years ago

The record shows your message has been responded 3 hours after. and we apologize for the late reply, however please understand we are experiencing understaffing due to the current covid-19 lockdown restriction.

Posted 5 years ago

“Good service”

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Posted 5 years ago

“It is faulty and the washer no longer fits”

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Posted 5 years ago

“The TENS Knee Sleeve Brace us good but I wish you would have had sizes to pick from. It’s very very tight as my legs are very swollen.”

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Posted 5 years ago

“the belt requires an extension as the belt does not fit some sizes and that is my size.”

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Posted 5 years ago

“I am mostly happy with the product, however the wall charger was the wrong one, not made for Australian powerpoints. Pretty bad since the website is Australian. There was an additional wall adapter sent with product however adapter was not the correct type, i sent emailed letting caremax aware of my situation and was simply sent a link to an ebay site where i could purchase the correct adapter with no intention to reimburse.”

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Posted 5 years ago

“I was disappointed to learn that even though it had two outlet channels I couldn't cross the wires and focus on the one area.”

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Posted 5 years ago

“customer service is good but could be good if they provide their name when replying customer's emails.”

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Posted 6 years ago

“I find it very difficult to get the setting I want. The directions should be much clearer.. for instance step by step . If I fluke massage for shoulders, I have no idea how to get one of the 3 massage options.. I’ve tried to follow the instruction manual but it’s not helpful for me. Otherwise I do like the treatments I’ve managed to work out but it’s all hit and miss! I’ve used the Hidow tens machine for years and that was very simple.”

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Posted 6 years ago

“seemed to be ok”

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Posted 6 years ago

“Service was fine”

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Posted 6 years ago

“I misunderstood who was at fault for my very late delivery so I’m fixing my review, it hasn’t arrived still tho”

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Posted 6 years ago

“Considering I ordered your appliance mid December with a guarantee delivery before Christmas and I had to send a strong worded email mid January before the appliance was sent I feel the service wasn't very efficient.”

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Posted 6 years ago

Hi Gail, Thanks for your email and we really apology for the inconveinece that has been caused by the delay in shipping. Due to our oversight, we failed to pick up the payment made via Westpac phone system. This is the reason why the shipping was delayed by half month until we have received your email. We would get in touch with Westpac to check if possible to remind us whenever a payment is made via phone. However it is not an excuse for our mistake and we will exercise extra care in future and implement more frequent reconcilation process. Regards, Caremax

Posted 6 years ago

“Not bad, it arrives quiet quick. Customer service wise. Not really applicable to me cause I did not contact them.”

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Posted 6 years ago

“On probably with the service”

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Posted 6 years ago

“OK I just rang and ordered a Tens machine and they sent it to me.”

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Posted 6 years ago

“very good to use”

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Posted 7 years ago

“Digital chat was friendly and concerned for the issue I contacted them about, but the device does not work. I successfully used it 3 times only.”

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Posted 7 years ago

Hi Tony I had a look at our email communication, last time we spoke the device seems to work fine. Ddi you experience same issue again? We will send you a follow up email to resolve it.

Posted 7 years ago

CareMax is rated 4.5 based on 2,125 reviews