CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 2,038 Reviews

88 %

of reviewers recommend CareMax

4.5

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The picture on the front of the box is very misleading! The mouthguard picture makes it looks like it is a thinner smaller option like a dentist mouth guard although what is in the box is the thicker style that I could have bought from a chemist directly & for cheaper!”

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(Vermont 3133) - Posted 3 days ago

“Slow communication, oversight on the number of items ordered and actually shipped, no tracking sent for 2nd delivery. Had to reach out to query. Disappointing. One item box damaged.”

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(Vermont 3133) - Posted 2 weeks ago

“playment was taken immediately. I did not receive an email or sms notification that my funds were pending. I had to write to Caremax to get an email. Product is ok.”

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(Vermont 3133) - Posted 1 month ago

“Made me get irritation”

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(Vermont 3133) - Posted 1 month ago

“I did not receive this purchase. Communication was not great. I had to keep getting in touch and responses were slow.”

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(Vermont 3133) - Posted 2 months ago

“Hey guys, before i write my Google review. I thought id better give you the opportunity to address my disappointment with my recent purchase of your genuine pads, they are really not half as good as the ones that came with the machine, they have lost there stickiness after four to five applications. the original ones were still being used after at least fourty uses. i should of saved my money and brought the none genuine pads!!!”

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(Vermont 3133) - Posted 5 months ago

“The delivery process was fine. THe font on the brochure explaining the device is so small I am yet to find the patience to read and start using the device. MOre help is needed on how to use. BRochure not user friendly.”

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(Vermont 3133) - Posted 5 months ago

“I ordered a product on Monday 24th Novembe nd paid extra for express postage but it wasn't dispatched until the following Thursday which I though not veryngood when express is supposed to be delivered the next day.”

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(Vermont 3133) - Posted 6 months ago

“delivery was prompt”

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(Vermont 3133) - Posted 7 months ago

“Ok. But the rubber rubs and causes sores and you need to be careful to ensure they don’t get twisted. I’ll try them for a little while longer but at this stage not as easy to wear.”

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(Vermont 3133) - Posted 7 months ago

“The service was fine but the product, replacement pads, did not fit my machine.”

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(Vermont 3133) - Posted 10 months ago

“je nai pas recu la bonne appareil je vous anvoi une photo de l`appareil que jé recu je veux l`appareil que jai commender ou un ramboursemt”

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(Vermont 3133) - Posted 11 months ago

“Very hard to place such a simple order!! My cart kept being filled with other products I didn’t want!! Terrible experience.”

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(Vermont 3133) - Posted 11 months ago

“Products 5 Stars, Service 1 Star. The products are very good, but... I placed an order from Europe (Shipping & Handling 39 AUD). In the delivered package one product was missing, which I need. Instead of delivering the missing product, Caremax has planned a refund, which obliges me to place another order and pay againg the Shipping & Handling costs, which are more expensive than the prduct itself. And what if I place a new order and receive again a wrong delivery? With the quality of the products ist the service reliability very important as well.”

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