CareMax Reviews

Name: CareMax
Rating: 4.52

4.5 Rating 1,682 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“je nai pas recu la bonne appareil je vous anvoi une photo de l`appareil que jé recu je veux l`appareil que jai commender ou un ramboursemt”

Helpful Report

(Vermont 3133) - Posted 2 days ago

“Very hard to place such a simple order!! My cart kept being filled with other products I didn’t want!! Terrible experience.”

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(Vermont 3133) - Posted 1 week ago

“Products 5 Stars, Service 1 Star. The products are very good, but... I placed an order from Europe (Shipping & Handling 39 AUD). In the delivered package one product was missing, which I need. Instead of delivering the missing product, Caremax has planned a refund, which obliges me to place another order and pay againg the Shipping & Handling costs, which are more expensive than the prduct itself. And what if I place a new order and receive again a wrong delivery? With the quality of the products ist the service reliability very important as well.”

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(Vermont 3133) - Posted 1 month ago

“My order arrived quickly, but not sure if it’s faulty.”

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(Vermont 3133) - Posted 1 month ago

“I found them to be uncomfortable. Perhaps if my bunion was not as advanced, it might have proven to be a different story”

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(Vermont 3133) - Posted 3 months ago

“I had a package get lost and they wouldn’t refund me for two months; until I bought more electrodes. It’s like they didn’t believe me, or the mail system that said the package hadn’t moved since January 21st. I begged them to send my new order in a bigger box to prevent it getting lost which they did, but they didn’t stuff the box with anything so it arrived crushed and partially open.”

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(Vermont 3133) - Posted 3 months ago

“Haven't received my order so I have no opinion to give”

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(Vermont 3133) - Posted 5 months ago

“Was ok but could of been a little bit better”

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(Vermont 3133) - Posted 8 months ago

“Very weak ear clips. Had to subsequently buy a different brand”

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(Vermont 3133) - Posted 9 months ago

“Hi there, I have tried contacting you via multiple channels 1. Chat - no repsonse as yet 2. Email - no repsonse as yet 3. Facebook Messenger - no response yet 4. Phone - got a message that you are unable to respond because you are doing stocktake ?”

Helpful Report

Posted 1 year ago

Hi Darren, We responded to your email on 10th Jul, sorry about the delay in the response.

Posted 4 months ago

“It took two weeks to deliver a nebuliser to Townsville. CareMax need to review their delivery contractors.”

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Posted 1 year ago

“sorry to say but they never got rid of my pain but will give it to a friend so she can try, they might work for her”

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Posted 1 year ago

“CareMax is a good company”

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Posted 1 year ago

“Unfortunately the produce I purchased did not live up to my expectation.”

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Posted 1 year ago

“The product arrived as expected. Its been 3 weeks since having to use it for first time. Worked well.no mask for neck stomas patients is 1 of my criticisms. Not even an alternative offered when you purchase the product.”

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Posted 1 year ago

“We only found out from the Farmacist that our 12yrs old daughter cant use the devise because of high frecuency ...”

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Posted 1 year ago

“Not sure if it works well or at all at (early days). Have tried it twice. Hard to feel anything alongside the patch. I honestly cant feel it working. If I turn the intensity up, the patch becomes to intense. Sleeve was shorter than I imagined however easy to fit which is great.”

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Posted 2 years ago

“Online purchase.”

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Posted 2 years ago

“The collar works to a point. The cushion linings come off all the time and you have to adjust them for comfort every time you use it. It has no adjustment for the part that fits onto your chest so it just sticks out and makes it uncomfortable to wear.”

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Posted 2 years ago

“Item is fine. Caremax's need to shove advertising into my inbox and have no unsubscribe method (that actually works), is not fine. F off Caremax. F off star.io”

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Posted 3 years ago

CareMax is rated 4.5 based on 1,682 reviews