CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 2,125 Reviews

88 %

of reviewers recommend CareMax

4.5

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vendor persists in using AusPost and demanding signatures for delivery, despite clear instructions not to. These instructions are embedded in our address. Australian Post flatly refuse to deliver to blocks that have driveways eg battleaxe blocks. As such we then never recieve what we have paid for!”

Helpful Report

(Vermont 3133) - Posted 6 days ago

“No matter what l tried, others too, it wouldn't work. Was very disappointed.”

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(Vermont 3133) - Posted 1 week ago

“Pointless to pay for express shipping when you take more than 48 hrs to process the order for shipment.”

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Posted 2 weeks ago

“I don’t believe the rest of these reviews are true. The device I bought works intermittently. Their website advertises they are an Australian family owned business and yet you can not speak to a human in Australia and the email support is AI generated. I would like to send my device back but I highly doubt I would get a refund. I would advise not to buy from this sham company.”

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Posted 3 weeks ago

“Sent wrong product , everything is budget and needs replacing often , otherwise works well. Just be prepared to fork out heaps more $$$ if you use the machine regularly”

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(Vermont 3133) - Posted 1 month ago

“Absolute rubbish mouthguard! It doesn't conform nor is it "soft" or "softens". The large is too big even cut down and the small was actually wider than the large with zero grip. Saliva pours our as soon as it's taken out of your mouth with no way to stop it.”

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Posted 1 month ago

“This product idn't as described. The indicator lght is bright, and does not turn off as mentioned in description. It is also quite loud, and you still have to refill every night, with the fan even on only half the speed. Emailed for a "money back garentee" which then says to return unopened in new condition, as well as oay for postage back. Overall not happy with the product or service.”

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(Vermont 3133) - Posted 2 months ago

“Unable to reach by telephone is frustrating Extremely slow & or no response to respond to emails”

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(Vermont 3133) - Posted 4 months ago

“Very frustrating company. Insisits on using the worst courier in Australia. Refuses to follow customer requests on delivery requirements. Completely fails to understand customer service. Never use again”

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(Vermont 3133) - Posted 4 months ago

“I did not receive the sock clips The mask is way to big for a normal size face and is very intense on forehead which is only area that really gets anything. So now scared to use the probe... So not impressed.would like to receive the clips I also waited almost a week for delivery. Regards”

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(Vermont 3133) - Posted 5 months ago

“I haven’t got them….. they’re stuck at the post office….. people work during business hours. Review your postage method”

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(Vermont 3133) - Posted 5 months ago

“Have tried to phone the day after I received my order only to hear a recorded message saying to send an email for a faster reply. Emailed numerous times only to have email sent back saying that message could not be delivered.”

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(Vermont 3133) - Posted 5 months ago

“Received the de-oderisor on 26th Feb. Unit is faulty - goes flat after 4-5 days. Asked to return at my expense - only just over 30 days old”

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(Vermont 3133) - Posted 5 months ago

“The product was dead on arrival.The stand by mode did not work or nebulise. I would not buy this product again.”

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(Vermont 3133) - Posted 8 months ago

“Product settings do not match the research recommended settings. The preset programs do not match the recommended settings that the research Caremax reference in their articles on how to use the TENS machine. Caremax support advised that I will need to custom set the user defined programs. But there are not enough of them, and they cant be set to the same values as the researchers recommended. Took quite a lot of work to figure this out, despite Caremax statement saying "We provide a comprehensive packaging solution" It looks very much like they developed a fancy website, then buy a cheap/generic device from Aliexpress with their logo on it. But the programming is not the same as the research recommends. Disappointing. I would recommend shopping elsewhere.”

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Posted 8 months ago

“Havent received the product that I ordered on 28/12. Its now 8/1 & ARAMEX refuse to admit it is lost until 13/1. I DO NOT USE ARAMEX because they are the WORST DELIVERER, even INDIA POST is better. Ive advised ARAMEX that my post is medical and I need it, they refuse to locate it. There is an alert on it saying its been delayed, last seen at Melbourne. Yet it was logged on ARAMEX as having arrived at my local depot on 4/11 to be delivered on 5/11. The alert shows suburbs affected by the delay, none of which apply to my parcel. ARAMEX refuse to acknowledge that they have lost it until Monday 13th, which is 9 working days after they received it. Or 16 DAYS AFTER PURCHASE. AT WHICH POINT I STILL WILL NOT HAVE IT. TOTAL F***UP and its MY HEALTH THAT IS SUFFERING. THANKS FOR NOTHING ARAMEX. CAREMAX CHANGE YOUR CARRIER. Give customers the CHOICE NOT TO USE ARAMEX. ARAMEX's excuse is CAREMAX should have sent it PRIORITY if its a health product.”

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(Vermont 3133) - Posted 8 months ago

“The inhalator was hard to use as there’s not much information how to so I had not good experience and we have not used it we tried once and it was impossible to use”

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(Vermont 3133) - Posted 8 months ago

“wrong product. They sent me a tens machine.”

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(Vermont 3133) - Posted 8 months ago

“tens VNS machine caused me to call the ambulance. Horrific experience”

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(Vermont 3133) - Posted 9 months ago

“I ordered my nebuliser with express shipping. It sat in their warehouse for another two days and then it was the weekend of and then they decided to send it. I called on the Friday when I could see it hadn’t left. No human to answer the phone so I left a message saying please cancel the order and received no response or action. Not even a good faith refund for the express shipping component.”

Helpful Report

(Vermont 3133) - Posted 10 months ago

CareMax is rated 4.5 based on 2,125 reviews