CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 1,748 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered products and got no tracking info email. When querying when it will be shipped , they said sent yesterday and gave me Aramax tracking number. When querying Aramax they said Hi Tania , Thank you for your recent online enquiry. Our records indicate there is no proof of pickup for this consignment or any scans within our network. Accordingly, we are unable to proceed further with this matter at this time. Caremax have not responded. It is supposed to shop from victoria. Lodged a dispute with paypal. be very careful !”

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Posted 4 days ago

“I want to return the item I purchased because it's not the right product for me but there's no way of contacting CareMax so it looks like I'm stuck with it. I will go and buy a different brand but I'm not impressed.”

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Posted 1 week ago

“If I could give negative stars I would. About the product I would know absolutely nothing about as it has been travelling between Sydney and Gwabegar nth NSW for 2 weeks now”

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Posted 2 weeks ago

“If i could put zero star i would, product was total rubbish do yourselves a favour and look else where , Within 30 days of customer receiving products: Caremax covers return shipping. This was on there web site but they refused to pay for postage plus they didnt refund me the full amount for the producy.i tried to ring them multiple time could not get through and they woulnt return my emails only after days had gone by VERY VERY BAD EXPERIENCE never to deal with this crowd again.”

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(Vermont 3133) - Posted 2 weeks ago

“Sent the wrong item. Doesn't work. Unable to contact a soul.”

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(Vermont 3133) - Posted 3 weeks ago

“Have nt received it yet”

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(Vermont 3133) - Posted 1 month ago

“Never included the ear electrodes. Hoping this gets rectified as I don't want to pay twice.”

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(Vermont 3133) - Posted 2 months ago

“If I could give a zero I would. Even though I have normal size neck and got several friends/family to try it they could not get it close to being closed and fit correctly. I’m still expected to pay for return shipping when clearly there is something wrong with the device.”

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Posted 3 months ago

“Gaslighted me when I pointed out the discrepancies of what is stated on the website, and what is stated in the manual”

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(Vermont 3133) - Posted 3 months ago

“I received my nebuliser a week ago, I used it once and it worked, I've just tried to use it again and it is now leaking like a sieve, not happy with the quality of this product, I purchased it because I have a lung condition. Not sure what to do about this, please help me”

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(Vermont 3133) - Posted 3 months ago

“I purchased Carmax nebuliser for my kids few months back. I had a bad experience with this product. Not working Well. Not producing fumes most of the time. I'm not using it very often. Because I have noticed it after one month of purchasing, I couldn't return it.”

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Posted 3 months ago

“i didnt get it yet”

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(Vermont 3133) - Posted 4 months ago

“It doesn’t work I fiound it not easy to to put together I’ve had one before much easier so very disappointing”

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(Vermont 3133) - Posted 4 months ago

“Caremax uses Aramex THE WORST, MOST UNRELIABLE "delivery" company in Australia. Sadly some businesses are prepared to jeopardise their own image and customer base by using these inept, incompetent, usually late, sometimes damaged, unreliable buffoons to carry their customers supplies.”

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(Vermont 3133) - Posted 5 months ago

“ARAMEX Easily THE WORST, MOST UNRELIABLE "delivery" company in Australia. Sadly some businesses are prepared to jeopardize their own image and customer base by using these inept, incompetent, usually late, sometimes damaged, unreliable buffoons to carry their customers supplies.”

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Posted 5 months ago

“Never received the tracking number or product”

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(Vermont 3133) - Posted 5 months ago

“I am yet to receive the parcel - and - I am yet to receive a reply to my email to Caremax dated 17 February 2025. So it is difficult to give a rating.”

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(Vermont 3133) - Posted 6 months ago

“While I haven't had the chance to thoroughly test out the product, I'll never get another product from CareMax while they use Aramex to deliver their products. Worst delivery service and several thousand Google reviews of Aramex agree.”

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(Vermont 3133) - Posted 7 months ago

“We ordered a product, however it arroved very damaged. We contacted support via email and phone. However, we are yet to receive a replacement or even a notice of when we will receive it.”

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(Vermont 3133) - Posted 7 months ago

“Would love to give a good review however I am still awning on my delivery”

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(Vermont 3133) - Posted 7 months ago

CareMax is rated 4.5 based on 1,748 reviews