CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 1,902 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service normal”

Helpful Report

Posted 3 years ago

“They’re confusing the customers by adding those massage slippers in the photo.”

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Posted 3 years ago

Hi Ryan, Massage slipper is an optional accessory as stated in the listing. Regards

Posted 3 years ago

“This product does not work, I've have been running it for 24 hours and very minimal water comes out. The product made no difference. The temperature and humidity showing in the machine doesn"t mach with the Thermometer Humidity at bedroom”

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Posted 3 years ago

“Still waiting, haven't received it yet.”

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Posted 3 years ago

“Disappointed is the first word that comes to mind. I purchased the item o/n 1045027976 on 27/1/22 but have not seen the delivery yet. The latest expected delivery date from Carmax was at worst was Friday 18/2/22. I had intended to purchase at least 2 of these items but decided to go with 1 for now. If this is your usual service then I may have to rethink my next order... Karl Rowston”

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Posted 3 years ago

“I still have not received it......”

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Posted 3 years ago

“You sent me the wrong product. I decided to keep it in the hopes of one day being able to use it, but as I live overseas I didn’t have time to lodge a complaint, especially since the only way way to contact you is in writing. I even took a screenshot of the gel pads I ordered, where it described the pads as having a particular feature (a button that can be attached the these wires) and the ones I got were completely different and have no button and can in no way be attached to my TENS machine. Very unimpressed. I also got an email NINE days after ordering them, to say they had been shipped, despite the website saying that they would ship products over $20 the SAME DAY. Super unimpressed.”

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Posted 4 years ago

“This is more a review with regard to the delivery - I have NOT received my product yet so I am unable to rate "the Product", but I was horrified to learn, after placing my order, that delivery is through ARAMEX who couldn't deliver a pandemic, let alone a parcel. I think they are using FLINTSTONE mobiles for their deliveries. I received a message that they are "running" late - indeed!!!”

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Posted 4 years ago

“Checking out reviews. Seems every product reviewed is nameless. First site I have looked at that fails to identify the product and it does look like there are quite a few different products as different functions are described. ?????”

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Posted 4 years ago

“I haven't still got the product till now. Very disappointed and no idea how it looks like and it feels. You need to find out what is going on and let me know.”

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Posted 4 years ago

“I FEEL THAT ON A WILD GOOSE CHASE, THE INSTRUMENTAL THAT YOU SHOW IS MENT FOR A VAGINA OR I’M WRONG? THE TENS GENERATOR. DOES NOT DISPLAY THAT IT STIMULATES THE VAGINA, ALL IT HAS IS FOR PAIN I DON’T HAVE PAIN. I NEED IT FOR STIMULATION. ********.”

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Posted 4 years ago

“I did not receive the product”

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Posted 4 years ago

“No phone number, forced to use online chat. Online chat says no one available and that they will respond within 24 hours. 9 Days later, my message is still on "unread" and no response to the question I sent via email. With communication non existent and no way to directly contact them, I would hate to be a customer having to negotiate a warranty repair through Caremax.”

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Posted 4 years ago

“still waiting for a response back from them and from the delivery company as i have not received my product that i paid for”

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Posted 4 years ago

“Still waiting on the hula hoop I purchased 18 days ago.”

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Posted 4 years ago

Sorry, the parcel from VIC to NSW can experience a delay of up to 2 weeks due to the understaffing caused by lockdown restrictions. Please allow a few more days for the parcel to arrive. We also followed up with Aramex to speed up the process.

Posted 4 years ago

“You never respond very very poor service I have to complain through PayPal in order to change the size or refund”

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Posted 4 years ago

Sorry about the late reply. Your message has been overlooked, and the case has been closed with full refund.

Posted 4 years ago

“hopeless that you can't get telephone help, particularly after you have purchased a product. Your site kept dropping out when I was trying to order and weeks later we finally got the product. We had terrible trouble making it fit the product I had bought from you and when I did get a call back, after trying for 2 weeks, I was told to 'keep trying'. If I'm referred to you for any future product for my husband, I will be looking elsewhere.”

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Posted 4 years ago

“Very soft gel like product that will not do anything for your bunions let alone correcting. Waste of money. Did not sent it back as it would have costed more than the product. Not happy ☹️”

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Posted 5 years ago

“Be good to get the item before being sent a review. Still waiting”

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Posted 5 years ago

“I did not receive an email receipt for this product after purchasing on 14/11/2020, and need one to claim my extras cover rebate for a TENS machine. I have emailed Caremax on 26 Nov asking for one, and have not yet had a reply. No phone support available. Poor customer service - I'm not happy.”

Helpful Report

Posted 5 years ago

Hi Julie, The receipt has been emailed to you numerous times. Please check your spam box. Unfortunatley, our telephone service is switched off during the lockdown period.

Posted 4 years ago

CareMax is rated 4.5 based on 1,902 reviews