CareMax Reviews

Name: CareMax
Rating: 4.52

4.5 Rating 1,671 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No phone number, forced to use online chat. Online chat says no one available and that they will respond within 24 hours. 9 Days later, my message is still on "unread" and no response to the question I sent via email. With communication non existent and no way to directly contact them, I would hate to be a customer having to negotiate a warranty repair through Caremax.”

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Posted 3 years ago

“still waiting for a response back from them and from the delivery company as i have not received my product that i paid for”

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Posted 3 years ago

“Still waiting on the hula hoop I purchased 18 days ago.”

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Posted 3 years ago

Sorry, the parcel from VIC to NSW can experience a delay of up to 2 weeks due to the understaffing caused by lockdown restrictions. Please allow a few more days for the parcel to arrive. We also followed up with Aramex to speed up the process.

Posted 3 years ago

“You never respond very very poor service I have to complain through PayPal in order to change the size or refund”

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Posted 3 years ago

Sorry about the late reply. Your message has been overlooked, and the case has been closed with full refund.

Posted 3 years ago

“hopeless that you can't get telephone help, particularly after you have purchased a product. Your site kept dropping out when I was trying to order and weeks later we finally got the product. We had terrible trouble making it fit the product I had bought from you and when I did get a call back, after trying for 2 weeks, I was told to 'keep trying'. If I'm referred to you for any future product for my husband, I will be looking elsewhere.”

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Posted 4 years ago

“Very soft gel like product that will not do anything for your bunions let alone correcting. Waste of money. Did not sent it back as it would have costed more than the product. Not happy ☹️”

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Posted 4 years ago

“Be good to get the item before being sent a review. Still waiting”

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Posted 4 years ago

“I did not receive an email receipt for this product after purchasing on 14/11/2020, and need one to claim my extras cover rebate for a TENS machine. I have emailed Caremax on 26 Nov asking for one, and have not yet had a reply. No phone support available. Poor customer service - I'm not happy.”

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Posted 4 years ago

Hi Julie, The receipt has been emailed to you numerous times. Please check your spam box. Unfortunatley, our telephone service is switched off during the lockdown period.

Posted 4 years ago

“thisisabsoluterubbish”

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Posted 4 years ago

“I still haven't received my training mask 3weeks later...”

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Posted 4 years ago

“o be honest not used yet will def let you know after my holidays in oct need it for the car travel,”

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Posted 4 years ago

“STAY AWAY! Never received products nor any contact. My money was taken for nothing. No replys to customer complaints emails sent.”

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Posted 4 years ago

“Product is a COMPLETE waste of my money. The box wasn't sealed, the wand itself was marked, dusty & dirty. Once fully charged there is NOTHING about it that is worth the money I spent on it.”

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Posted 4 years ago

“I can't review something I still haven't received. I have emailed customer service & still have had no response”

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Posted 4 years ago

“not happy i wanted gel for my tens machine and you sent me gel for ultra sound machine.it was to runny to stick to my skin.not happy have to look in another supplier”

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Posted 4 years ago

“It does nothing don’t waste your money”

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Posted 5 years ago

“Orderd 2 caremax tens machine only 1 arrived. Sent email to discuss what happen and never herd back very unprofessional..”

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Posted 5 years ago

Thanks for letting us know. Apologies for the oversight. The second unit was shipped on 1st May. Please let us know if there is any other question.

Posted 5 years ago

“Placed order on 24 March. Now 12 April and still in pain with no delivery!”

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Posted 5 years ago

Apologies for the delay in shipping. Please understand Australia post is experiencing longer than usual delay due to Covid-19 outbreak.

Posted 5 years ago

“No confirmation or appropriate contact about delays, estimated time or confirmation. Website advised I would get a call. Still waiting.”

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Posted 5 years ago

Sorry about the late response. we are very shortstaffed in March and Apr due to the outbreak of covid-19

Posted 5 years ago

CareMax is rated 4.5 based on 1,671 reviews