CareMax Reviews

Name: CareMax
Rating: 4.52

4.5 Rating 1,678 Reviews

89 %

of reviewers recommend CareMax

4.5

Based on 1,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

Visit Website

Email:

enquiries@caremax.com.au

Write Your review

Tell us how CareMax made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was ok”

Helpful Report

Posted 2 years ago

“the screen goes black and you cannot see which program is on”

Helpful Report

Posted 3 years ago

“Hmm the unit was broken and sent back to address on package”

Helpful Report

Posted 3 years ago

“Delivery was good.”

Helpful Report

Posted 3 years ago

“It's not build as good as the original magic wand, it's got inferior materials and doesn't have the same penetrating power of the original. However it is good for its price.”

Helpful Report

Posted 3 years ago

“Limiting in terms of getting the benefit of heat as you have to sit close to a plug the whole time. I thought the belt had vibration but unable to find it.”

Helpful Report

Posted 3 years ago

“I want to know about returning faulty item.”

Helpful Report

Posted 3 years ago

“Works well. Display difficult to read in light - natural or electric. Taking time to master setup!”

Helpful Report

Posted 3 years ago

“Delivered quickly. No issues.”

Helpful Report

Posted 3 years ago

“Disappointed I was not told this was the wrong fitting for the vibration wand I purchased. It would be helpful if this was noted on the website”

Helpful Report

Posted 3 years ago

“Purchased caremax device online. received in a timely manner”

Helpful Report

Posted 3 years ago

“Great product and fast to ship but after sales support poor. I worked out answers to my questions despite asking for help.”

Helpful Report

Posted 3 years ago

The record shows your message has been responded 3 hours after. and we apologize for the late reply, however please understand we are experiencing understaffing due to the current covid-19 lockdown restriction.

Posted 3 years ago

“Good service”

Helpful Report

Posted 4 years ago

“It is faulty and the washer no longer fits”

Helpful Report

Posted 4 years ago

“The TENS Knee Sleeve Brace us good but I wish you would have had sizes to pick from. It’s very very tight as my legs are very swollen.”

Helpful Report

Posted 4 years ago

“the belt requires an extension as the belt does not fit some sizes and that is my size.”

Helpful Report

Posted 4 years ago

“I am mostly happy with the product, however the wall charger was the wrong one, not made for Australian powerpoints. Pretty bad since the website is Australian. There was an additional wall adapter sent with product however adapter was not the correct type, i sent emailed letting caremax aware of my situation and was simply sent a link to an ebay site where i could purchase the correct adapter with no intention to reimburse.”

Helpful Report

Posted 4 years ago

“I was disappointed to learn that even though it had two outlet channels I couldn't cross the wires and focus on the one area.”

Helpful Report

Posted 4 years ago

“customer service is good but could be good if they provide their name when replying customer's emails.”

Helpful Report

Posted 4 years ago

“I find it very difficult to get the setting I want. The directions should be much clearer.. for instance step by step . If I fluke massage for shoulders, I have no idea how to get one of the 3 massage options.. I’ve tried to follow the instruction manual but it’s not helpful for me. Otherwise I do like the treatments I’ve managed to work out but it’s all hit and miss! I’ve used the Hidow tens machine for years and that was very simple.”

Helpful Report

Posted 4 years ago

CareMax is rated 4.5 based on 1,678 reviews