CareMax Reviews

Name: CareMax
Rating: 4.51

4.5 Rating 2,041 Reviews

88 %

of reviewers recommend CareMax

4.5

Based on 2,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About CareMax:

CareMax is an Australian owned and operated family business and a trusted retailer of quality pain relief machines, muscle strengthening devices and other health and wellness products.

All products in the CareMax store are carefully selected after research and testing, and are approved to be supplied in ARTG list required by TGA.

Caremax is committed to providing the best prices and customer service. They love hearing from customers who tell them how CareMax products have helped them bounce back, feel better and recover faster. CareMax has been helping Australians live a healthier life for almost 10 years.

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Email:

enquiries@caremax.com.au

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CareMax 5 star review on 28th April 2025

Anonymous // 01/01/2019

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“Free delivery quite prompt, product as shown, happy with the price = a satisfied customer.”

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Posted 6 years ago

“Excellent device, for simulating mussel growth, around damage knee,”

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Posted 6 years ago

“Good product at a good price. Fast shipping.”

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Posted 6 years ago

“Fantastic product. Wish you would use someone other than Australia Post. They are pathetically slow.”

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Posted 6 years ago

“Good servive”

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Posted 6 years ago

“The order took almost two weeks to arrive from Melbourne to Adelaide. Tens connections for the gloves were not included. The program guide essential for the operation of the device was missing and in general the service was poor. We chose to go with CareMax as it is an Australian company, big mistake! I’d look elsewhere for your Tens machine!”

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Posted 6 years ago

“Product good but Australia Post lost the package and then found but receipt of product was approximately two weeks”

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Posted 6 years ago

“Great product.”

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Posted 6 years ago

“Smaller unit to what I was expecting but still an excellent machine. Still don’t know how long the pads will last though.”

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Posted 6 years ago

“A bit hard to get uses to at 1st but brilliant as helped with my lower back immensely”

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Posted 6 years ago

“Considering I ordered your appliance mid December with a guarantee delivery before Christmas and I had to send a strong worded email mid January before the appliance was sent I feel the service wasn't very efficient.”

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Posted 6 years ago

Hi Gail, Thanks for your email and we really apology for the inconveinece that has been caused by the delay in shipping. Due to our oversight, we failed to pick up the payment made via Westpac phone system. This is the reason why the shipping was delayed by half month until we have received your email. We would get in touch with Westpac to check if possible to remind us whenever a payment is made via phone. However it is not an excuse for our mistake and we will exercise extra care in future and implement more frequent reconcilation process. Regards, Caremax

Posted 6 years ago

“Every time I have ordered a product from CareMax it has been prompt and I’m always happy with my purchase .”

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Posted 6 years ago

“Excellent service, great communication”

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Posted 6 years ago

“Great product and arrived super quick.”

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Posted 6 years ago

“I am finding this machine very helpful. Easy to use once I started using it.”

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Posted 6 years ago

“Exactly as described. Fantastic”

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Posted 6 years ago

“At 88 I had tried all sorts of creams for osteoarthritis without much success but the TENS machine makes it so much easier to walk I only wish it had been available when I was running during the early 1950`s when I could have used the EMS on strained hamstrings”

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Posted 6 years ago

“I’m very happy with my machine it has helped with my pain”

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Posted 6 years ago

“Heaps of info and fast postage”

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Posted 6 years ago

“Great service - quick and easy.”

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Posted 6 years ago

CareMax is rated 4.5 based on 2,041 reviews