Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,052 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from them They stole my money and didnt send me anything”

Helpful Report

Posted 4 years ago

Good morning , In order to assist you thebest possible way, please send an email to info@carethy.net or contact us through any of these channels: Whatsapp: 91 123 12 40 Phone: 851 000 530 Mo-Fr 08-20h GMT+1 Sincerely, Carethy Team

Posted 4 years ago

“Absolutely disgusting! No answer to emails I want my money back for 2 orders 29.44 which I paid through PayPal which I will be getting in touch with and £40.30 which I am informing the police. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

Hi Debra, We´ve just emailed you to your hotmail.com email address. Please note that you registered this purchase with your hotmail.co.uk email address and therefore all the confirmation emails went there at the beginning. Sincerely, Carethy team

Posted 4 years ago

“Hi. I ordered three bottles of shampoos, but received only two. I was charged for three bottles, but received only two of them after two months of my order date. I was charged three times for three bottles on October 27 for CAD 43.86, on November 23 for CAD 44.51 and on December 14 for CAD 40.98. Never would believe them again, and it is a scam company. They steal money and make a good profit out your orders. Even on customs declarations they cheat by putting different amount of products in order to pay less customs levies and fees.”

Helpful Report

Posted 4 years ago

Hi Agil, First of all we´re sorry for the inconvenience caused. As we already mentioned, you seem to have placed a periodic order 01/11/2020 with a frequency of every 4 weeks and becuase of this we sent you 2 further orders. PHA-CA-201123072531048 ( 23/11/2020): you disputed this order because you haven´t received it so your bank returned you the money already or will do it in the next days. You need to clarify this with your bank. PHA-CA-20121407240038b (14/12/2020): this one has already left our facilities so we can´t cancel it anymore. We advise you to reject to receive this order so that it will be returned to us and we can refund you as soon as the package arrives back to our facilities. We confirm that we have cancelled the periodic order service for you so that no other orders will be activated in the future. Regarding the order that you placed on 27/10/2020 (PHA-CA-201027035959db0) we are still checking why the payment wasn´t validated. I´ll get back to you as soon as I receive confirmation of this payment from the corresponding department. We remain at your disposal. Best regards, Carethy

Posted 4 years ago

“I‘ve ordered one product in August 2020 (now is December)and same story every time that they have technical issues and I will have to wait, 2 days ago I’ve sent them another email and they wrote back „ We deeply regret the inconvenience. We are still working on the technical incident our payment platform suffered and our IT department is still working on resolving it asap. We have informed the relevant department of the delay in your refund.“”

Helpful Report

Posted 4 years ago

Hi Anca, We´re deeply sorry for the delay in issuing your refund. We inform you that we´ve refunded your order throuh paypal today. We apologize again. Sincerely, Carethy team

Posted 4 years ago

“i made purchase and paid in full on 24th November. It's now 8th December I have not received anything, or no email confirmation as to when I will receive my stuff. Please refund my money !!!”

Helpful Report

Posted 4 years ago

Hi Susan, We´ve just sent you an email with the tracking information. The email about the order confirmation might have landed in your spam order. Please make sure to add our email to the trusted emails list so that you receive our emails. Thank you for your understanding, Sincerely, Carehy team

Posted 4 years ago

“I have ordered one cream and paid full money, after few days they cancelled the order saying the product no longer on stocks, and even after this day After 5 month I still didn't got my refund.”

Helpful Report

Posted 4 years ago

Good morning Sanoop, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Placed an order for 4 products and they sent me 3, refunded for one, item was supposed to arrive before the 10 of september but it arrived on the 25 ! My plans got ruined because of what happened but They said they will refund for the whole order but they kept giving excuses they have a system technical issue preventing them from refunding ! This issue remained for almost two months!!!! while they were already refunding other people !they kept emailing me telling me they submitted refund request and as soon as the system works, they will let me know. Two months later they said sorry we wont refund ! You can also see on this page that they reply to each reviewer saying “refund is made today etc... however the user posted his review anonymously ! Does it make sense ?”

Helpful Report

Posted 4 years ago

Dear customer, First of all we apologize for any inconvenience caused. We indeed have issued refunds for all the reviewers appearing here. As we can see the email address from where the review is sent, we can find the order and solve the issue that was reported in the review. In your case we were not able to find any order with the email address you used for this review. We kindly ask you to provide us the reference number of the order so that we can resolve thi for you as soon as possible. Thank you for your cooperation. Kind Regards, Carethy team

Posted 4 years ago

“Terrible. I ordered a product 9 months ago and now they keep charging me and sending me more of the same product when I didn’t order it. I’ve tried to contact (email and socials) many times but no answer. I’ve even had to change my credit card to stop them taking more money (5 times in 6 months unauthorised).”

Helpful Report

Posted 4 years ago

Hi Naomi, The service you refer to is a periodic order service that allows you to take advantage of a 5% discount on products. The service is indicated on the page as an optional service. It can be canceled at any time from your customer account. We have already sent you details on confirming the cancellation of the service. Best regards, Carethy team

Posted 4 years ago

“Terrible company. 6 months still no refund after they sent me the wrong product with a broken seal. I have sent them photos numerous times. Seems like a scam to me. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Hi AJ, We´re sorry for the delay in issuing your refund. This one was made today and shold be reflected in your bank account in a few days. Thank you for your understanding. Kind Regards, Carethy

Posted 4 years ago

“Nunca mas volveré a comprar aquí!! Solicite la devolución del dinero ya que no disponían de los productos y ni me habían avisado. Después de mas de un mes esperando y escuchando continuas excusas, que si problemas de sistema, etc, NO CONSEGUI QUE ME DEVOLVIERAN MI DINERO. Finalmente me vi obligada a elevar mi queja a Paypal ya que pague a través de este medio, entonces Paypal resolvió a mi favor.”

Helpful Report

Posted 4 years ago

Hola, Nos disculpamos por la demora en emitir su reembolso. Confirmamos que este reembolso se realizó el 21/10/2020. Atentamente, Equipo Carethy

Posted 4 years ago

“I will never buy here again, it is a scam! After a month waiting for them to refund my money, I didn't get it. Always excuses, what if the system fails ... Finally I had to claim my money from Paypal and they did refund my money.”

Helpful Report

Posted 4 years ago

Hi there, We apologize for the delay in issuing your refund. We confirm that that this refund was made on 21/10/2020. Best Regards, Carethy team

Posted 4 years ago

“Worst company ever ! It’s been now 6 months they don’t refound my money !”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“MI PEOR EXPERIENCIA ONLINE. NO LO RECOMIENDO. MY WORST EXPERIENCE BUYING ONLINE. I DO NOT RECOMMEND IT. MA PIRE EXPERIENCE DE MAGASINAGE EN LIGNE.JE NE LE RECOMMANDE PAS. 1- Compré SALES DE EPSON 350 gr, y me vendieron (SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO). 2- Reclamé, y me ofrecieron un descuento del 50% para la siguiente compra. Por eso volví a comprar SALES DE EPSON 100 gr, pero me volvieron a vender SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, y no me descontaron el 50%, me dijeron que debí haber aplicado los puntos al momento de efectuar la compra. No ví esa opción pero de esto no tengo pruebas. 3- La segunda vez me dijeron que no se equivocaron, y que yo si había comprado el producto correcto. Si una empresa vende SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, en la publicidad del producto debe decir: SUPLEMENTO ALIMENTICIO A BASE DE MAGNESIO, no EPSOLINA SALES DE EPSON. 1- I bought EPSON SALTS 350 gr, they sold me (MAGNESIUM FOOD SUPPLEMENT). 2- I claimed, they offered me a 50% discount for the next purchase. That's why I bought EPSON SALTS 100 gr again, but they sold me MAGNESIUM FOOD SUPPLEMENT again, and they did not discount me 50%, telling me that I should have applied for de discounnt at the moment of purchase. I did not see that option but I don’t have proof of that. 3- The second time they did not recognize the same mistake they made previously telling me that they were not wrong, and I had bought the correct product. If a company sells MAGNESIUM-BASED FOOD SUPPLEMENT, on the label on the label it shouldn't say EPSOLINA EPSON SALTS. 1- J'ai acheté EPSON SELS 350 gr, mais ils m'ont vendu (SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM). 2- J'ai réclamé, et ils m'ont offert une réduction de 50% pour le prochain achat. C'est pourquoi j'ai acheté encore un fois EPSON SALTS 100 gr. Mais ils m'ont revendu encore SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, et ils n'ont pas réduit de 50%, ils m'ont dit que j'aurais dû appliquer les points au moment de l'achat. Je n'ai pas vu cette option la, mais je n'en ai aucune preuve ça. 3- La deuxième fois, ils m'ont dit que j'avais acheté le bon produit. Si une entreprise vend un SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, dans la publicité du produit, elle doit indiquer: SUPPLÉMENT ALIMENTAIRE À BASE DE MAGNÉSIUM, pas EPSOLINA EPSON SALTS.”

Helpful Report

Posted 4 years ago

Good morning Iran, We apologize for the inconvenience caused. For your information we have already notified the product department so that they update the image displayed on the website. After confirmation with the corresponding department we confirm that the product you received is Epsololax salts of epson (magnesium sulfate), commonly used for cleansing the liver. We try to update every product picture in case there is a change that in some way affects the appearance of the product however in this case we missed it and we apologize for this. We value your review as we always trying to improve our communication with our customers. Please note as a compensation we issued a full refund for your last order. Thanks again for bringing this matter to our attention Best Regards, Carethy Team Pedimos disculpas por las molestias causadas. Para tu información ya hemos notificado al departamento de producto para que actualicen la imagen que se muestra en la web. Después de la confirmación con el departamento correspondiente, confirmamos que el producto que recibiste son sales de epson (sulfato de magnesio), comúnmente utilizado para la limpieza del hígado. Intentamos actualizar la imagen de cada producto en caso de que haya un cambio que de alguna manera afecte la apariencia del producto; sin embargo, en este caso no se ha hecho el cambio y nos disculpamos por ello. Valoramos su reseña ya que siempre intentamos mejorar nuestra comunicación con nuestros clientes. Tenga en cuenta que, como compensación, emitimos un reembolso completo por su último pedido. Gracias de nuevo por informarnos sobre este asunto. Atentamente, Equipo Carethy

Posted 4 years ago

“Terrible service. Waited 12 weeks for a product costing £44, asked for money back, still waiting 12 weeks later. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made today and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“Unfortunately, I too have a bad experience here. Attempted to order something at the end of July but never arrived due to out of stock product, then requested money back but still not on my account due to a 'malfunction' in the IT system. At one point I got no more responses to my emails !! I would like to get my money back !!”

Helpful Report

Posted 4 years ago

Good morning, We apologize again for the delay in refunding. This one was made on 29/09/2020. Thank you for your understanding, Sincerely, Carethy Team

Posted 4 years ago

“Bad experience. Not money refound and bad customer service. This is a fake company!!! Carethy steal my money!!!”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. This one was made yesterday and will be available in your bank account in the next 24/48 hours. Thank you for your patience, See you soon at Carethy

Posted 4 years ago

“August 7, 2020 I Ordered product, on Aug 7, 2020， total cost：USD 43.62, they send me a email told me the products are out of stock,I requested refund to my payment card. Was told 14 working days until refund shall reflect. Yo date I not received my refund. I contact customer service numerous times . They came up with several excuses such as technical issue with processing the refund, they are checking on it. They are thieves, the company is a fraud. Don’t waste you time or money!’”

Helpful Report

Posted 4 years ago

Hello, We apologize for the inconvenience caused. We confirm that the refund of your order was made on 23/09/2020. Kind Regards, Carethy Team

Posted 4 years ago

“Same problem, emailed me for the unavailable products, after I cancelled my order PHA-NZ-200818232639ba9 refund never received.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for sharing your experience. We confirm that the refund of your order was made on 29/09/2020. Processing time may be affected by the payment method. If it is not reflected in your payment method within 15 days, please contact your bank / payment platform. We remain at your entire disposal. Best regards, Carethy

Posted 4 years ago

“Carethy is a scam site. It is disguised as an online shop but they are not one. Therefore, I do not recommend the Carethy site for any use.”

Helpful Report

Posted 4 years ago

Good morning, We confirm that the refund of your order was made on: 23/09/2020. Processing time may be affected by the payment method. If it is not reflected in your payment method within 15 days, please contact your bank / payment platform. We remain at your entire disposal. Best regards, Carethy

Posted 4 years ago

“My order was canceled - PHA-PL-200824210523645 - becouse there are no products in stock. I still waiting for refund - first 14 days , then system error, they didnt know when it will be. No products , no money....”

Helpful Report

Posted 4 years ago

Good morning, We apologize for the delay in refunding. We confirm that this one was made on 28/09/2020. Thank you for your patience, Sincerely, Carethy Team

Posted 4 years ago

Carethy is rated 1.4 based on 1,052 reviews