Carethy Reviews

1.4 Rating 1,022 Reviews
9 %
of reviewers recommend Carethy
1.4
Based on 1,022 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

Write Your review

Tell us how Carethy made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Carethy 1 star review on 26th March 2024
Frantisek
Carethy 1 star review on 19th February 2024
Anonymous
Carethy 1 star review on 28th January 2024
Anonymous
Carethy 1 star review on 28th September 2022
Alex Chervonenko
Carethy 1 star review on 28th September 2022
Alex Chervonenko
Carethy 1 star review on 28th September 2022
Alex Chervonenko
Carethy 1 star review on 28th September 2022
Alex Chervonenko
3
Anonymous
Anonymous  // 01/01/2019
Shipping takes forever! I did get everything I ordered just took some time. They have great products at great prices. Just know its probably going to take a month to get here. As long as you dont mind waiting. I would definitely order again.
Helpful Report
Posted 2 years ago
Good morning, Thank you for your review. We are deeply sorry that your order took longer than expected. We are working hard to try to get to all our customers on time. We are happy to know that even though this situation your experience has been satisfactory. Do not hesitate on contacting us via support@carethy.net. Kind regards, Carethy Team.
Posted 2 years ago
I waited one month for my products , I was worried , but finally I received that .
Helpful Report
Posted 2 years ago
Good morning, Thank you for your review. We are glad to know that your experience has been satisfactory nevertheles we are deeply sorry about the delay on the delivery. Please, do always contact us through support@carethy.net in order to assist you immediately with anything you may need. Kind regards
Posted 2 years ago
ordered 5 items of bottled Aqua Florida and although they did arrive, because of poor packaging one had broken en route. No response to emails but seeing other reviews i suspect i got away relatively lightly only losing 9 euro. I really must learn to read reviews before making the purchase
Helpful Report
Posted 3 years ago
Hi There, i did order around 15.4. And was accepted end of apríl. After Reading all this reviews i Said, ok, IS scam, but then 10.5.was my order here, Very surprise. So maybe i was Just lucky.
Helpful Report
Posted 3 years ago
I ordered a Piz Buin sunscreen on 3/23/20, and received it today, 5/6/20. When I didn’t receive a tracking intitially, I emailed them, and they did respond with a tracking number. They sent it 4/1/20. It got to the United States on 4/15/20. It appeared to be stuck, and I emailed them about it, and did not receive a response to that email. However, I read complaints about customs in a Chicago taking forever, dating back to 2008, so I assumed that with the virus it might take even longer. However, once it moved out of customs after sitting there for 2 1/2 weeks, it was here 2 days later. My item was bubble wrapped, and the tube was sealed. It arrived in perfect condition, actually. 6 weeks is a long time to wait for something, though. Next time I will probably try to find a US seller.
Helpful Report
Posted 3 years ago
i ordered hair dye and bleach on 15/04/2020 and it is now 2 days past the due date and my order is still processing. Have come on here to see all the bad reviews for hand sanitizers (which are in a much higher demand than hair dye right now) and not really any bad reviews for hair dye. Am unsure as to whether i have been scammed or not as many reviews label this website as scammers. Has anyone ordered hair dye from here recently and actually got it? I’m going to wait a week before i count my losses and call my bank to cancel the transaction as i think you can still do that before it hits 3 weeks. Will update if my order arrives.
Helpful Report
Posted 3 years ago
This organisation is an absolute joke! Ordered products on the 6th March. Said it had been despatched on the 11th March - still waiting!!! Have emailed them on many occasions and nobody gets back onto me. I understand there is a global pandemic but other companies have managed to operate successfully and deliver products. I am owed nearly £20 and am very doubtful that I am going to see either my money or the products. It’s disgraceful. NEVER order anything from them....... Shameful
Helpful Report
Posted 3 years ago
At first I thoughtI will never receive my order after reading all the reviews. I had to email them thrice to know about the shipment and delivery date. Finally I received my supplement today after waiting for 1.5 months. I'm lucky I should say. Thankyou Carethy.
Helpful Report
Posted 3 years ago
So, the order finally came in but much like many of the reviewers here I initially thought this was some kind of scam. If you look at the dates of most reviews they are all over the past 2 months, and with people buying a ton of stuff online due to the lockdown this has put a major stress on all kinds of companies, seems its affecting this one more however. My tracking number didnt even work for an entire week and then all of sudden it was there, all in all I think it took 4 weeks for the package to come in.
Helpful Report
Posted 3 years ago
I ordered from Carethy as the product I wanted was cheapest on their site. I ordered without doing any research into the company and then panicked when I saw the bad reviews. I emailed the company straight away for reassurance and to this day I haven’t received a reply. However, the product has arrived and on time despite all the issues at the moment. I think it takes a while as products are sent from Spain. Overall I can say the service for getting the product here was good but their customer service is AWFUL. Please look into sorting that out. Reply to your customers and they will feel secure to keep coming back again and again. I can’t say I would order from them again but I am happy with the order I received. Thank you.
Helpful Report
Posted 3 years ago
i ordered before reading all of the bad reviews. Placed my order on 3/11 and received on 3/26. They are in Spain and it will take a few weeks to get your order. They also did a switch and provided a different, but what they think is a comparable product and failed to notify me of the switch. I ordered Purell and htey provided some no0name brand of hand sanitizer. Overall, not a great experience but i did receive a similar product to the one that i ordered. Also, the packaging was minimal and one of the bottles was leaking on arrival.
Helpful Report
Posted 4 years ago
Ordered some hand sanitisers to be shipped to Singapore. Was having a minor meltdown about my order; I only thought to check reviews after making my purchase. Seems like I was one of the lucky few who actually got my product. Shipping was estimated for 21 Feb but arrived on 3 March. The order was “processing” for about a week before any updates were given. Tracking number was provided but the courier website was quite difficult to use. Halfway through I received emails notifying me that my product was out of stock although on the courier website it was already in transit, which was pretty confusing. Doubt I’ll order again from this site despite the cheap prices.
Helpful Report
Posted 4 years ago
This company is operating a scam...NEVER BUY from them, they have not refunded me my money yet for two orders I have not received...€80 still has not been refunded. They are in Based in Spain & they always just email back to say sorry they are out of stock & then never refund your money. Their website should be closed down...BEWARE
Helpful Report
Posted 4 years ago
Unfortunately, they sure have good prices, but they are not really serious. They gave me a delivery date, but when this date came, the product was still in "processing" phase. When I asked for cancellation, they complied quickly but reimbursement took 2 weeks and a reminder to be done. Basically, if you really want cheap supplements, go look somewhere else, you'll have a better experience.
Helpful Report
Posted 5 years ago
Carethy is rated 1.4 based on 1,022 reviews