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Carethy Reviews

1.4 Rating 1,025 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

1.4

Based on 1,025 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Carethy 1 star review on 26th March 2024

Carethy 1 star review on 19th February 2024

Carethy 1 star review on 28th January 2024

Carethy 1 star review on 28th September 2022

Alex Chervonenko

Carethy 1 star review on 28th September 2022

Alex Chervonenko

Carethy 1 star review on 28th September 2022

Alex Chervonenko

Carethy 1 star review on 28th September 2022

Alex Chervonenko

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carethy were cheapest on line for the three items I wanted plus postage, so on 18th July I placed and paid for my order and received an email saying estimated delivered between 22nd & 26th July. Only then did I read the reviews. Horror, shock ! I was horrified at so many negative reviews and fully expected to have lost my money. However on 23rd July my order arrived, well packaged, no leaks, no damage, I was so relieved. Cant fault Carethy.”

Posted 1 year ago

“Dostala som svoj tovar v poriadku a bez problémov ,takže odporúčam aj ostatným”

Posted 2 years ago

“I hurt my elbow few months ago and was advised by my doctor to buy an infrared lamp to help with recovery. Came across the product on Carethy which beats all other online stores (including some sellers in Australia, and in China) in terms of product price AND shipping costs (only AUD$15.99)! I was suspicious after reading reviews on this site and other sources; yet I had no choice as I needed it quickly so ordered it and waited nervously. Surprisingly, while the item was shipped from the EU, they arrived within 2.5 weeks despite covid (see below for shipping dates): Beurer IL 35 infrared lamp Shipment Details # LT949039491NL Tracking Number: LT949039491NL Shipper Reference: PHA-2788874 Service: PPTT (PostNL Packet Tracked) Weight: 1.26 kg Destination: AUSTRALIA Current Status: Delivered Shipment History Date/Time Event Comments 2021-09-08 15:22:00 DELIVERED The item has been delivered successfully 2021-09-02 21:31:02 IN TRANSIT - EXPORTED The consignment has arrived in the country of destination 2021-09-02 21:31:01 IN TRANSIT - EXPORTED The item has been processed in the country of destination 2021-09-02 21:31:00 IN TRANSIT - EXPORTED The item has arrived in the country of destination 2021-08-26 06:44:00 IN TRANSIT - EXPORTED The item is on transport to the country of destination 2021-08-25 22:31:01 IN TRANSIT IPS scan Close Receptacle (Otb) 2021-08-25 22:31:00 IN TRANSIT The item is at the PostNL sorting center 2021-08-25 16:17:36 IN TRANSIT Item arrived at NL transit hub 2021-08-24 21:42:58 IN TRANSIT Departure GIRONA, ES 2021-08-23 23:47:08 ACCEPTED PARCEL SCANNED, GIRONA 17460, ES 2021-08-23 08:08:45 PARCEL CREATED They packaged the product well, my lamp looks brand new, works like a treat as well. While it remains to be seen how long it lasts (the manufacturer has a 3 year global warranty), kudos to Carethy for this happy shopping experience!”

Posted 2 years ago

Good morning, Thank you so much for your positive review! We are deeply glad to know that your experience has been satisfactory with us and to share it with the rest. Do not hesitate on asking us any further information needed through our customer care service. Kind regards, Carethy Team.

Posted 2 years ago

“Excellent. Items arrived in estimated time. Tracked package all the way giving me peace of mind”

Posted 2 years ago

Good morning, Thank you so much for your positive review. We are very glad to hear that the whole process was satisfactory. Do not hesitate on asking us any doubt you may have. Kind regards, Carethy Team.

Posted 2 years ago

“I had problem with a product that I ordered. It was eyeshadow. It was damaged and totally unusable. I got in touch with customer service. Prompt reply to my email explaining the problem. The company got back to me within 24 hours and asked for photo fo the damaged product and proof of purchase. I received a full refund which took only 3 days. I am one very happy customer. Thanks Carethy, loved your service.”

Posted 2 years ago

Good morning, Thank you so much for your positive review. We are very glad to hear that the whole process was satisfactory. Do not hesitate on asking us any doubt you may have. Kind regards, Carethy Team.

Posted 2 years ago

“My order took about 4 weeks to be received. Seems to have been held up in Customs. Customer Service responded to my emails with updates (whenever available).”

Posted 2 years ago

Good morning, Thank you so much for your positive review. We are very glad to hear that the whole process was satisfactory. Do not hesitate on asking us any doubt you may have. Kind regards, Carethy Team.

Posted 2 years ago

“They are 100% scammers! I bought an ermila clipper for £122! and only then I read the reviews for this company! I lost money but I turned to my bank for help! They promised me they would go to the police!”

Posted 2 years ago

Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards,

Posted 2 years ago

“Scam 100% be careful!!!”

Posted 2 years ago

Good morning, Thank you for your reply. Please we beg you to contact us through support@carethy.net in order to assist you properly as soon as possible. We are deeply sorry about all the inconvenience. Kind regards

Posted 2 years ago

“I bought it at this online store and after I bought it I went to look at the comments and I was very scared because of many non-positive comments. But I was waiting for the order and today 04/28 less than a week I received my order and it arrived in perfect condition here in New Zealand. Thanks for the efficiency”

Posted 2 years ago

Good morning Thank you for contacting us. We are deeply sorry about the incident. You have been contacted by an agent to provide you with more information. We remain at your disposal. Kind regards,

Posted 2 years ago

“Very pleased with my Ponds moisturisers, quick deliverys. Have ordered before and will definitely order again. Definitely recommend.”

Posted 3 years ago

Hello Genevieve, Thank you very much for sharing your experience. Enjoy your Carethy products and see you soon on our website! Kind Regards, Carethy team

Posted 3 years ago

“I received my product. This is coming from a different country. It has to reach the United States. Patience is a virtu! I love my product!!”

Posted 3 years ago

Hi Vickie, Thanks a lot for sharing your experience with other customers. Enjoy your Carethy products and we hope to see you soon in our shop. Kind Regards, Carethy team

Posted 3 years ago

“Before purchasing my order I have read the reviews about Carethy. To be honest, it is didn't assure me that to order something from this company will be a good idea! But the prices were good, on some products were discounts and all goods were in stock. So, I took a chance! Thank you Charethy team for a very professional and good job. I was surprised that after few days I received some money back on my account, but I didn't receive yet my parcel. That is because I received a bit less items, they were less in stock by the time my order was processed. When I asked the operator by email, I received all information in a few minutes. Few days after I received my parcel .”

Posted 3 years ago

Hi Nadea, Thank you for sharing your experience. Enjoy your Carethy products. Kind Regards, Carethy team

Posted 3 years ago

“They took my money and I never received the product. I emailed them numerous times and received no reply. It has been over six months. DO NOT USE THIS COMPANY.”

Posted 3 years ago

Good Morning, We are deeply sorry for the inconvenience caused to your order. One of our agents is fixing this problem and will inform you by email. Thank you for your understanding and patience, Best regards, Carethy team

Posted 3 years ago

“Terrible attitude towards the buyer. I have not been able to get a refund for over 4 months. I have been looking for quality chestnut flour for a long time in online stores in Russia. As a result there was not such product in Russia. However, during my search, the entire Internet was full of advertising of this foreign store, Carethy, and I believed it. in early August 2020 I ordered several packs of chestnut flour for 3,766.60 RUB. (order number: PHA-RU-200808062038e19). A few days late I got an e-mail, where the store were saying that they were sorry, but they did not have this item in stock. They offered to replace it with other goods of other categories for the same amount or to issue a refund. I chose the refund. They said that the money will be returned to my account within 2 weeks. A month later I wrote to them that I had received nothing. They write to me again wait 2 weeks. Every month I wrote to them 1 letter, and now it's December, and now more than 4 months have passed and I haven't received anything. At my last letter I wrote to them about my indignation and asked to immediately return the money. Then I again received an answer about technical issues. In the end I got the impression that this company is deceiving people. They are scammers. They collect money, possibly covering their debts. However, they have the opportunity for good advertising. it is sad that such an unscrupulous seller steals money from people.”

Posted 3 years ago

Hello Syuzanna, We apologize for the inconvenience caused. We confirm that the products could not be sent because of an unexpected lack of stock. Your refund was issued on 02/11/20. We apologize again for this delay. Sincerely, Carethy team

Posted 3 years ago

“¡Muy bien todo!”

Posted 3 years ago

Hola, Muchas gracias por compartir tu experiencia. Disfruta de tus nuevos productos. Un saludo, Equipo Carethy

Posted 3 years ago

“Esta es una gran plataforma si estas interesado/a en productos de cuidado desde el capilar, hasta el de tu vida saludable. En Carethly existen una gran variedad en su catalago,podras escoger de manera global productos, que solo tardan 5 días después de a compra. En poco tiempo podrás cuidar de ti y de los que amas. Carethly es una plataforma que estés donde estes,llega hasta la puerta de tu hogar. Confiable, segura, con diversos medios de pago, marcas comprobadas, y lo mejor rebajas y opciones como comprador. El cuidado que necesitas lo encuentras aquí. Carethly cuida de ti y de tu bolsillo. Como compradoraa en Colombia quede encantada en el menor tiempo posible,mis productos de belleza llegaron tal cual los vi en la pagina, sin ningún daño o extravio,puede ver donde iba mi envió las respuestas de la plataforma son eficientes. Quede encantada con productos como NYX o Crazy Color, que son casi imposibles de encontrar a un buen precio. Cuidarme nunca fue mas fácil con esta plataforma La super recomiendo no solo para las mujeres, desde el cuidado de bebes hasta los hombres pueden utilizarla.”

Posted 3 years ago

Buenos días, ¡La experiencia que acabas de describir es exactamente lo que queremos que todos los clientes disfruten cuando compren con nosotros! Esto nos ha alegrado el día y lo compartimos con los miembros de nuestro equipo. Apreciamos tus comentarios honestos y le agradecemos tu apoyo durante estos tiempos difíciles. ¡Esperamos volver a verte pronto en Carethy! Un saluo, Equipo Carethy

Posted 3 years ago

“Buenos precios, gran variedad de productos/marcas”

Posted 3 years ago

“Excelente producto, mucha calidad. muy contenta, muchas gracias”

Posted 3 years ago

“Perfecto!!”

Posted 3 years ago

“A minha experiência com a carethy foi incrível e recomendo muito, eles foram rápidos a entregar os produtos que comprei e o apoio ao cliente respondeu ao meu gmail em menos de uma hora.”

Posted 3 years ago

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Carethy is rated 1.4 based on 1,025 reviews