Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,052 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was made on 6th Apr 20 and I haven't received it yet on 30th Apr. The estimated delivery was to the 16th Apr and I'm still paying for the delivery. This is something that for me doesn't work. Wait for over 3 weeks for an order. Unfortunately this will be taking into consideration if I need to buy again. And I prefer not having such hassle again. I hope you guys consider changing delivery Co. or improve it somehow not to loose your customers.”

Helpful Report

Posted 5 years ago

“RIDICULOUS SERVICE! AVOID AT ALL COST OR YOU DO NOT GET YOUR MONEY BACK! Ordered from this website two months ago and no products received after a month and meanwhile kept change the items claiming they were out of stock. Eventually had to ask for a refund which claimed would be issued within 14 days and now passed 21 days, no refund received. The excuse was ***Our payment platform suffered a technical incident and our IT department is working on solving it as quickly as possible.*** So basically the company system is capable to take your money but suffers from issuing a refund.”

Helpful Report

Posted 5 years ago

“I order on your website from Carethy.nl and the shipping never happened and never heard from them until I sent many messages. It turned out the products I’ve ordered weren’t available anymore. I asked for a full refund but they suggested an alternative product which I have told that I didn’t want. After several mails I’ve written to them, finally they agreed to cancel my order and give me a refund within 14 days, but of course it never happened. I contacted them again and again, then now they told me there was a technical problem to make a refund and that they’ve been working on it, and then they stopped responding to me anymore. It’s been 2 weeks. And during all these time, I had to hunt them down to get any information from them ever since I had ordered, otherwise there would have been not only no delivery, but no news or suggestions on refund or nothing at all. Since I truly believe this business is not trustworthy, I contacted consumers and market authority to report on this business. I share my experience and advice not to order on this website for everyone not to have the same unpleasant experience as mine. Do not order EVER on Carethy.”

Helpful Report

Posted 5 years ago

“Same here ,I spent £100 in healthy food and ,I did receive the delivery e-mail but I did not receive the parcel ever. The checking order status link does not work . Not serious company .Never will buy again. Allways I will read the reviews before.”

Helpful Report

Posted 5 years ago

“Please do not deal with this company. Don't send your goods had to use PayPal to get my money back.”

Helpful Report

Posted 5 years ago

“Dreadful company, ordered £114.00 clippers then got an email saying they were replacing with cheaper clippers £98.00, told them to stop I didn’t want but they sent them anyway, still took £114.00 out. I can get the cheaper clippers for £75.00 elsewhere, said to them I would keep if they refund the difference. Also the clippers have a euro plug not UK plug. Not heard back from my emails. You think it’s a .co.uk company but it’s not. DO NOT USE”

Helpful Report

Posted 5 years ago

“No item dispatched and no refund!”

Helpful Report

Posted 5 years ago

“So disappointed with this company scamming people at a time like this order no PHA-IE-200415013929cb1 . I placed an order nearly 3 weeks ago still no sign of delivery after paying 10e for delivery for two small items you would expect it to been somewhat express regardless of current situations. I have emailed them and they told me they are out of the products and will send them when ever they get them. So I am down 30e at a time when I am laid off work is unfair as I am sure I am not the only one in this position. Avoid people I will never order anything again without checking the reviews first and it goes with out saying I won’t be ordering from carethy again. I will be contacting my bank tomorrow to inform them and see if I can get a refund that way. Hope people see these and avoid this company.”

Helpful Report

Posted 5 years ago

“i ordered hair dye and bleach on 15/04/2020 and it is now 2 days past the due date and my order is still processing. Have come on here to see all the bad reviews for hand sanitizers (which are in a much higher demand than hair dye right now) and not really any bad reviews for hair dye. Am unsure as to whether i have been scammed or not as many reviews label this website as scammers. Has anyone ordered hair dye from here recently and actually got it? I’m going to wait a week before i count my losses and call my bank to cancel the transaction as i think you can still do that before it hits 3 weeks. Will update if my order arrives.”

Helpful Report

Posted 5 years ago

“Order number: PHA-US-200311175808a9e After waiting for more than a month for the product I ordered (obviously, the company is taking advantage of the current situation and selling products that you don't have), I finally decided to ask for a refund (which was requested on April 12). Now, I still haven't received my refund. Are you not ashamed of doing with people? Especially in the world we are living today? This company should be embarrassed!!!!”

Helpful Report

Posted 5 years ago

“I did not realise this was a scam money was taken from my credit card straight away have waited weeks for delivery nothing has arrived”

Helpful Report

Posted 5 years ago

“Totally avoid. They take your money then don't deliver the goods. Do not deal with this company.”

Helpful Report

Posted 5 years ago

“Utter Crooks - Sent their home made alcohol gel ( liquid ) not Purcell. £60 for utter untrustworthy rubbish. I will never purchase again without checking reviews. Please do not make the same mistake i did. These people do not deserve any customers. I have more respect for a street mugger as at least their intentions ( to rob you ) are utterly clear.”

Helpful Report

Posted 5 years ago

“Thieves do not buy anything from this site they sent me the wrong product. Up to the week they don't write back to me how and where I should send it back and get the money back . There was no invoice or return stamp in the package!!!!!!!!!!! Scam !!!!!”

Helpful Report

Posted 5 years ago

“I placed an order. But managed to call my bank and stop the transaction after reading all this bad reviews. Seems to be nothing but scam unfortunately.”

Helpful Report

Posted 5 years ago

“A fake company who have managed easily to steal money from the customers for orders they never receive. It must be reported and I am going to chase this up. I think everyone else should do it. For now please please avoid it. Its absolute scam.”

Helpful Report

Posted 5 years ago

“Horrible experience with extremely long delivery delivery delays and poor customer service. I asked for a refund and been advised to refuse the package on delivery if it arrives. What they haven't said is that their company name won't be on any of the packaging making it unable to find out who the sender is to be able to refuse the delivery. Don't waste your money and time! AVOID”

Helpful Report

Posted 5 years ago

“I would give them 0 stars but it will not allow me to? This fake company is a proper con i was sent different items to what I ordered I emailed them No help at all such a rubbish con company why are they allowed to trade they need to be shut down fast! Don’t ever use the site!!”

Helpful Report

Posted 5 years ago

“Scam . They are unreal . È and my friend both got scammed out of money. Don't go near them.”

Helpful Report

Posted 5 years ago

“Never again. Order PHA-PT-200308160128dd9, 10/03/2020, cancelled. Even today, almost 2 months later, I'm waiting for a refund.”

Helpful Report

Posted 5 years ago

Carethy is rated 1.4 based on 1,052 reviews