CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently pulled a CarFax report on a car I was preparing to buy. The report reflected that the car had been in a minor front end accident. I took the car to my mechanic before the purchase and asked him to focus on possible front end problems. It turns out that the accident had been minor and the repair done well. I ultimately used the CarFax report to negotiate the price and saved 15% on my used car purchase! Thanks CarFax! Curt Wiggins Winter Springs, Florida”

Helpful Report

Posted 9 years ago

“Very happy with service.Car fax has help us to stay away from Salvage and flood cars and many other things. Jeff”

Helpful Report

Posted 9 years ago

“I love Carfax it gives me friendly reminder so when I need to service my vehicle and when there are recalls”

Helpful Report

Posted 9 years ago

“Thanks to carfax, my 80 year old cousin did not make a huge mistake. She wanted to purchase a 2003 Buick Park Avenue from her mechanic in Walhala, SC, whom she trusted. Because I was her family advisor on major purchases, I asked her to send me the ViN number, which I then entered into Carfax. To my dismay, the car was "redflagged" as salvaged. I told her do NOT buy that car and inform this guy that he was no longer her mechanic, as he was a "low-scum" trying to take advantage of a senior citizen on a fixed income. I used Carfax again to help find her a clean car. She is now driving a dependable 2006 Chevrolet Impala, which she loves! Thanks Carfax for saving the day! Rob (678 451-0092)”

Helpful Report

Posted 9 years ago

“It's quick and easy to use on the spot, because that is what you need when your out looking for cars. It saved me a lot of trouble because I found some cars that turned out to be lemons. And it's worth the price, because you don't want a lemon! I was going to buy a car I checked out. I had pulled the cash out of the bank and was ready. Now this was a car I had already looked at, it was only a 2011 so figured it would be okay. I decided to run a car fax report on it when I got there and I found out that the cars odometer had been rolled back over 150,000 miles. I was very greatful to have dodged that bullet. I had a backup already planned so I went to the next place and ran a car fax report on that car and it checked out so I bought it! If you buy a used car then get car fax!”

Helpful Report

Posted 9 years ago

“Carfax mobile is a perfec app if you looking to buy a use car you need to have this app is very good you can do the carfax in any car and get the history of the car before you buy it thank you”

Helpful Report

Posted 9 years ago

“i was about to buy 2010 RX400h which look like a good deal but something just told me to go to carfax and see how good this deal was and which i did and i paid 5o$ for the carfax only for me to discover that that car was a total loss and was no good deal thanks to carfax for saving me you guys are the best.”

Helpful Report

Posted 9 years ago

“I used car fax to gain information about the car I have now purchased. All information needed to make a wise choice in my car purchase. I will use car fax again when I purchase my next vehicle.”

Helpful Report

Posted 9 years ago

“We used Carfax to help our daughter pick out a car. Since we live far away from her, it was hard not being to help her shop and test drive cars. By using Carfax we felt like we got to be part of the process in making the best decision possible!”

Helpful Report

Posted 9 years ago

“I found it very useful, you will find the information you need about the car you want to buy.It is hard to believe what the owner of the car told you .”

Helpful Report

Posted 9 years ago

“Purchased a 2014 Ram Power Wagon fully loaded as a demo with low miles. I would have been happy, considering I purchased a Carfax to provide reassurance of the trucks history, yet it was not an accurate and up to date report, even after my purchase of the truck. My disappointment is with Carfax and will be seeing if they honor their Buy back.”

Helpful Report

Posted 9 years ago

“Using CARFAX, once again, for the purchase of a vehicle has proved to be very helpful. It found a mileage discrepancy, a title flaw, and a difference in the stated amount of previous owners. Some of this was even unbeknownst to the seller, who obvious didn't pull a CARFAX when he purchased the vehicle. I am sure that he will be a future CARFAX customer, as he was very impressed with the newly found information. In an effort to proceed with selling me the vehicle, he took a fair amount less than the originally agreed to sale price. So the CARFAX fee was well worth it! It saved me a considerable amount of money, while making me better informed. It also educated the seller, for the future, and, in the process, gained a potential new customer. I call that a win-win-win situation! Once again, great job CARFAX!”

Helpful Report

Posted 9 years ago

“It is a really trustable , an reliable from here on every time I will buy a car I will use it for shure !!!!! I alway will give car fax a 5 stat rating !!! Thanks!!'”

Helpful Report

Posted 9 years ago

“We were looking at a 2014 Honda Accord. According to the carfax, it was involved in an accident. Since the carfax mentioned it was a rear end collision and did not indicate airbag deployment (and further verifying the airbags did not deploy) and the manufacturer warranty remained intact, we felt it was a good vehicle. Turned out to be perfect.”

Helpful Report

Posted 9 years ago

“I serve in the United States Military and recently I needed to purchase a used car for my daughter so that she could go to school and work. I realized that I would not be able to be there for every repair. I spoke with many second hand dealers and I kept hearing that this car I in good condition and a little old lady owned it prior. I said to my self wow!, must be a lot of old lady's driving to church only. I checked the car fax on these car's only to see the complete history accidents, repairs and how many owners. thank you car fax.”

Helpful Report

Posted 9 years ago

“We were in need of a very good used automobile. Due to our age, and lack of income, we needed to find an affordable, comfortable, and extremely reliable automobile. After not purchasing an automobile for some time, we had no idea this was such a huge feat! We were looking at affordable cars and kept finding vehicles between 12k and no more than 18k with a lot of issues. Though that seems like a lot of money - you just cannot buy a "definately" decent used vehicle of any sort for that price. Of course you can buy a small new auto - not comfortable or highly rated in that price range, we wanted a heavier, safe/sound car. We found a 2012 Cadillac with "mid" mileage on it that was absolutely in the most perfect 'physical' condtion we had ever seen a car in. Of course, anyone would like to have the "cadillac ride" ... but finding this at a price we could afford made us wary of the automobile! Since our income is "fixed" and we are retired, and we have sufferd huge medical bills, and once even were "frauded" by someone which totally ruined our credit for a while, and did not have the funds or the 'know how' to resolve the problem, we just had to wait it out - the years of things being dropped off of our credit report. In the meantime, we drove old cars that just kept breaking down on us, which is so dangerous (and expensive) for older people. We were hesitant because it was at a small car lot that advertises they can finance almost anyone that we stopped by. We found this Cadillac there, and my husband really wanted it. He is a large man (tall) and with a bad back, he just cannot ride in little, uncomfortable cars. I was really afraid of the car. I decided to check CarFax and found that this vehicle was in such prime condition, I was shocked. It had been a corporate car and very well cared for! CarFax rated it top notich and even said it was worth "more" than book value! Of course we bought the car, and actually got decent financing through a credit union! We are very happy with the car! Thank you CarFax for helping us find the deal of our lifetime! Had we not had CarFax to let us know what a super deal that was, I would have not EVER bought the car! I recommend to ANY one buying an automobile to make that very small investment in CarFax ... it can save you thousands of dollars in the long run and give you so very much security on such a large purchase! An automobile is truly an investment in today's world. You'd never buy a home without some sort of history on it, nor should you buy an automobile without a history on it!”

Helpful Report

Posted 9 years ago

“If is wasn't for CARFAX I feel I would have gotten a junker for a car. I looked a a lot of cars only (due to CARFAX) found out they had salvage titles. And found a Jeep Wrangler that (due to CARFAX) it had a "scrubbed title". Will all salvage titled cars out there you need all the buying tools you can get. CARFAX is my #1 tool. Don W,”

Helpful Report

Posted 9 years ago

“I was looking at buying an older SUV, I had never used carfax and decided to give it a try. I found a fixer upper on craigslist that I would still be able to drive as I worked on it. I asked the owner some very specific and detailed questions about the smog and other safety features. I then ran carfax that night on the SUV. CARFAX came back and told me what month and year the SUV was smogged and that it failed it's last smog. When I confronted the guy and called hIm out on the lie he began to back track. After looking more at carfax on this vehicle I noticed even more lies. Due to carfax I was able to steer away from that SUV and I eventually found the old fixer upper I was looking for. I ran a carfax on my, now, truck before I bought it and it pointed some things (ie-5 digit milage ) that I didn't notice myself and got the price down. Thanks carfax.”

Helpful Report

Posted 9 years ago

“On two occasions, the clean Carfax report on cars I was selling is what gave out-of-town buyers the confidence that enabled them to travel hundreds of miles to buy the cars. When selling cars on the web, nice photos and good descriptions are important, but a clean Carfax report inspires trust that they are getting a good vehicle.”

Helpful Report

Posted 9 years ago

“Great to get informed before buying a car I buy it every time I think about buying any car or to any friend!!!!”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,645 reviews