CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Getting detailed history from VIN of a car I was to purchase was extremely helpful.”

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Posted 9 years ago

“My car received some paint scrapes on the quarterpanel from someone while it was parked in a parking lot. I got it repaired since it is a new car. Now CarFax says it was in an "accident" which to most reader means a real crash with real damage. So you have greatly decreased the value of my car because you don't distinguish between "accident" and "paint chip." Thanks so much.”

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Posted 9 years ago

“I found the vehicle easily on Carfax and was able to figure a good price to offer and got the truck I wanted for a good price.”

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Posted 9 years ago

“I didn't get all my carfaxes I paid for. I purchased the largest package. Buying a preowned car is a process. Im sure I clicked to agree to your terms, and Im sure your online terms like everyone else's is a thousand pages long that no one reads and absolves you from responsibly providing the services paid for because of unfair time limits. If I get 10. I should get 10 without limits of time. Sometimes we have things arise in our lives and buying a car has to take a backseat. However, when the time comes where I can look again, my remaining unused carfaxes should be waiting for me. Also, carfaxes is too easily manipulated by dealers. I had looked a a 2004 Jeep Grand Cherokee at a dealer in Queens NY. The dealer had posted their own free carfax. Carfax came up with a roll back warning, it also warned of a possible data entry error. But the error was for 2 years in a row. When I questioned the dealer about the carfax, they got back to me hours later with a new carfax with the 2 years in question regarding odometer rollback deleted from the history. I understand not everything gets reported to carfax but nothing should be deleted upon request of a dealer trying to make a sale. Needless to say i didn't buy the jeep but I now view all carfax and car check reports with extreme scrutiny. However, I am still in the market and would like my remaining carfaxes that I didn't use since they're all paid for anyway. If not, its pretty much like you stole my money. Maybe not 100% if my money is stolen but a percentage is unless I get all my carfaxes. If you care about being honest and providing an honest service for the money you charged me, you'll allow me my remaining carfaxes.”

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Posted 9 years ago

“was looking to buy a 2012 ford focus from a well know dealer in my area, I asked for a CarFax but the salesman gave me a AutoCheck and it stated no accidents. I went home to think about it and I pulled a CarFax up to check car out and so glad I did it stated 1 accident with structural damage , I went back to dealer to show them report, they weren't to happy to see the report and weren't as friendly as they were at first. I didn't buy car thanks to CarFax, money well spent. Gary”

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Posted 9 years ago

“Our family of 8 needed a dependable vehicle. After receiving the paperwork on our vehicle of 5 years, stating it had been in a previous accident. We knew that bad carfax was the best option for our next car purchase. We bought 10 carfax reports and am grateful for the detailed information and history we received on each vehicle we looked at. Private sellers typically didn't include accident reports, recall's or any info that would cast a concern. Thankfully Carfax allowed us the resources to make a positive investment toward the most dependable vehicle we could find.”

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Posted 9 years ago

“Last fall, I found a used car on eBay that looked great. Very low miles for a 1999 auto. But the seller was more than an hour away, so it felt like a risky sale from my end. I looked up the car on CARFAX, and the information reassured me about the quality of the car. I bought it, and it's worked out just fantastic! Great deal that I might have missed if not for CARFAX. Scott E.”

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Posted 9 years ago

“CAR FAX is great. I have a great car now. no more lemons. THANK YOU”

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Posted 9 years ago

“Disappointed that the unlimted service is not clearer- that it is for tag #s and not vin.”

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Posted 9 years ago

“I am very happy with the Yukon Denali, does an excellent job of pulling my RV trailer.”

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Posted 9 years ago

“My Carfax provided me with important information about the car I was getting. Thanks to that I made the right decision choosing the right car”

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Posted 9 years ago

“Thank you for existing! Carfax saved me from buying a stolen car once as well a car with existing loan on it even dough the seller told me its payed off but cannot found the title... Thanks CARFAX!”

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Posted 9 years ago

“Best 50 buck I ever spent, saved me from buying junk . I found several cars that had low mileage on the odometer, through the help of Car Fax I found that some of the cars actually had more mileage than posted. I ended up searching for a Car finally through Car Fax and it led me to the car I had been been looking for the last 2 days. I should have used the search tool first , Thanks Car Fax”

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Posted 9 years ago

“I stumbled in so many cars that looked good but had way more miles than claimed. Without Carfax I would have bought them. I would never buy a car without Carfax. It's worth every penny.”

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Posted 9 years ago

“Car fax gave me the information I needed to purchase a car over the phone and out of state. I would have never purchased a car out of state or I had not personally seen without using Car Fax.”

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Posted 9 years ago

“I used Carfax in an effort to determine the value of my 2006 Audi A6. The report rated the value much lower that it should have. It ignored six years of maintenance at authorized Audi dealership repair shops. I notified Carfax of this matter and did not receive a response.”

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Posted 9 years ago

“I located a vehicle my bank refused to go get since I financed it. I needed the mileage to get my money back from warranty program. The car towing lot refused to look it Iup, even refused my insurance agent. My bank refused to help me first. The state of Utah DOT refused to help me. Finally carfax located it, I learned who to call, it was auctioned and they do not keep current mileage upon sale. To me those entities are into the corruption, cover ups and duccessful, not the prisons with people who failed at corruption and cover ip. To think servants of the community.”

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Posted 9 years ago

“I was going to buy a 2014 harley davidson motorcycle. I decided to run a carfax on it and discovered that it was in a accident. The whole front end was replaced. So car fax saved me $17000. I will never buy any vehicle without a car fax.”

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Posted 9 years ago

“Carfax has given me looong extensive histories. bought an old Cadillac and it runs like a champ”

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Posted 9 years ago

“I have always purchased new cards and had never bought a used car before. When I went to look at the 2013 FIAT, the dealer never offered the opportunity to look at the Carfax info so I purchased one for myself online. The report came back great - and I bought the car. Am happy with both Carfax and the car and recommend Carfax to everyone!! Anna Blau Stone Mountain, GA”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,645 reviews