CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

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“Genuinely I'll tell you the answer to your problems is a credit hacker, you can get any sophisticated hack services by contacting Jamiehacking99 at Gmail doT com, BETTER CREDIT SCORES, BLANK ATM CARDS CONTAINING ABOUT $$76K, LIFE IS GOOD, I talk from good experience with him.”

Helpful Report

Posted 4 years ago

“I purchased a vehicle in 2017 (it was model year 2017 as well). The Carfax was clean and touted by the dealer, Car Gurus etc. 9 months after I purchased the car, an accident shows on the report, which now invalidates my manufacturer warranty, so now I am out $3800 for repairs. From CarFax - "Therefore, we cannot guarantee to report all accidents and damages. CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage, and anything that might not have been reported to CARFAX." Basically, if it is not reported, you are out of luck and they bear no responsibility. Great business model - “Hey buy this car because it has a clean carfax (as far as we know) and if it does not, then you are responsible." Never again will I pay for or rely on their reports because they are not much better than best guesses.”

Helpful Report

Posted 4 years ago

“I traded in a car that had a $15,000 repair on this car. The dealer came back after appraising my trade and says the carfax came back clear. Carfax is a total joke.”

Helpful Report

Posted 4 years ago

“Marty's in Kingston mass sold me a van with all rot below flooring I had to rip up and redo flooring. This was a used van they don't check out there commercial vehicles before they sell. That same van had to replace timing chain”

Helpful Report

Posted 4 years ago

“Contacted Ferman Ford Countryside in Clearwater Fl about a vehicle I saw here. Worse customer service in 50 years of purchasing vehicles! Pass over this dealership. What they advertise is not on the lot!”

Helpful Report

Posted 4 years ago

“They provided me with a seemingly comprehensive report on my recently purchased Lexus that the dealer promised but I couldn't find, for $1. Was really easy to navigate site and felt confident I wasn't being taken advantage of when making my payment.”

Helpful Report

Posted 4 years ago

“Carfax is "reporting" severe damage to a brand new vehicle before I ever purchased it with less than 5 miles on it. There is no source for the severe damage and the dealer has no record of it either. Again, I got this truck new and this damage was "reported" one month prior to me buying the brand new truck from the dealer. I already knew that you couldn't trust Carfax to include everything in a vehicle's history, but now I realize that their system just makes stuff up. This is costing me time and money as I get it straightened out and it's very frustrating. Carfax cannot be trusted when buying or selling.”

Helpful Report

Posted 4 years ago

“Was accused of hit and Run- found out when Irvington NJ Police sent 3 tickets to me via the mail- I had to get a lawyer to fight the tickets- no one but the Police were pressing charges/tickets against me. I won and my tickets were dismissed- but it cost $ to prove my innocence- then I run a carfax report and my car shows a accident- i call them and they want a updated police report- Irvington police will not give or recreate a police report but sent me 3 letters of disposition which shows tickets dismissed- these are on the courts letterhead but Carfax wont accept them- they want something the Police will not give me because the police already gave me proof of innocence- who is Carfax to be above the law and cost innocent people money ? Not fair-now I have to get a lawyer again because Carfax is untouchable - But at least now I learned that Carfax reports are not worth as much as I thought they were in the past- I used them and probaly missed out on vehicles because I thought they were on point- I was wrong- dont trust carfax!!”

Helpful Report

Posted 4 years ago

“I chose the "one-report' option for $39.99 and carfax charged me the $99.99 fee, and THEN, I never received the report. The website's "CONTACT US" option leads to nowhere. Using the dealer option will at least allow you to leave a voicemail to request an email. I plan to contest this transaction, then cancel my credit card. All I can say is, ... Word of mouth advertising.”

Helpful Report

Posted 4 years ago

“Horrible service. Can't get a hold of anyone that can provide answers or any customer support.”

Helpful Report

Posted 4 years ago

“The report was great. Extensively detailed. Only problem i have is it won't print. And the whole reason i got it was for the DMV and they need a hard copy. Therefore i can't recommend these services”

Helpful Report

Posted 4 years ago

“Did not list wreck for over a year Uncooperative when discovered wreck Said they are not responsible for anything and tough luck Carfax is a shame to make $$”

Helpful Report

Posted 4 years ago

“They charged me $99.99 for one report. They will not respond. Research their review:. Enough said/.”

Helpful Report

Posted 4 years ago

“Carfax deserves negative stars. Carfax updated my vehicle Carfax 7 months after I bought from the dealership. The update was structural damage. It was a clean title when I bought it. Now value has gone down drastically. Thanks for screwing me over Carfax. Trash company.”

Helpful Report

Posted 4 years ago

“I just purchased a used Accord from D&D Truck and Auto in Graham, NC, and it was easily the best car buying experience I've had. The car was exactly as advertised and I was able to get it at a fair price. I love the car! I will definitely purchase from them again.”

Helpful Report

Posted 4 years ago

“The CARFAX website defaults to the "6 Reports - $99" option. This is EXTREMELY atypically from a consumer standpoint, to have to de-select that option and select the lower quantity when you only want one report. Unfortunately, I didn't catch this until it was too late and I had already been billed for 6 reports. This is a deceptive and manipulative tactic - very disappointing!! Then to add to my frustration, there isn't a customer service phone number for a quick resolution. I consider this to be bad consumer marketing and NOT a way to build customer loyalty.”

Helpful Report

Posted 4 years ago

“Do not trust any reports from Carfax. I had a new Jeep, original owner, carfax kept reporting it was involved in accidents. I contacted carfax over a year ago, submitted all the documents and insurance papers and they still haven't changed the report. Do not trust them at all.”

Helpful Report

Posted 4 years ago

“Purchased a car from NotSoNew in Kansas City. Very, very honest people. No messing around, just right to the deal. Purchased a car and did the paperwork in 15 minutes. I would highly recomend them.”

Helpful Report

Posted 5 years ago

“Just bought a vehicle at Dealers Choice in Farmersville Ca. Got excellent customers service from everyone there. Especially from our sales person Edgar and Luis who went above and beyond to get us into the vehicle we wanted. This was my first time buying a car and they made the process and experience so easy. I definitely recommend them to others best buying car experience ever.”

Helpful Report

Posted 5 years ago

“Thank you carfax. You helped me find my stolen car.”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews