CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,643 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a specific Used vehicle that I was even willing to buy anywhere in the country, take a plane and drive it back. Though some dealerships were slow in their responses, having a Free car fax report ahead of time saved me From having to ask a lot of questions. I signed up for their alert system and after a month of searching and one deal that fell through I found one that was listed $1000 off the Kelly blue book. It was in fantastic shape and just over an hour’s drive away at Seashore Auto in Belmar, NJ! I wasn’t expecting that much further of a discount but Art was fair with a 1 minute heart to heart and within 90 minutes the entire deal was done with great financing. Their comprehensive check up eased my mind and I am writing this review to Give a shout out to both car fax and Seashore for making my used car buying a fantastic easy and happy experience! I got a great deal!”

Helpful Report

Posted 5 years ago

“I went to CarVision on a break and met with Keith Tillman. Very good and prompt sales representative. Within a few hours I was very pleased with the SUV that I had purchased. He was very patient as I was undecided considering I had no appointment.”

Helpful Report

Posted 5 years ago

“Price and customer service. Very tacky on their refund policy, not sensitive to case by case scenario. I was involved with a hit and run and the information granted from the carfax of the other vehicle was no help. After emailing customer service that I don’t need the carfax because of the lack of information, explaining that I’m not looking to purchase the vehicle just wanted help investigating my case since the police refuse to investigate further, they decided to refuse my refund because I had different expectations that didn’t meet their guidelines. I understand I wasted $40. It was my bad. Also, there wasn’t accurate information in the carfax that warrants such a high price, and they state that they are not fully accurate in the small print. Will not recommend this site to anyone.”

Helpful Report

Posted 5 years ago

“********GREAT*******”

Helpful Report

Posted 5 years ago

“echopark was amazing. From beginning to end, Austin helped with every question and concern i had. he was interested in exactly what i wanted in a car, between the financial aspect, to me wanting to look at every SUV on the lot, he was so knowledgeable and helped in any way he could. Austin and Jamar had us looking at cars, to buying and off the lot in under TWO HOURS!! we are most definitely coming back to buy another vehicle from them. Thanks for making my first car buying experience so easy!!”

Helpful Report

Posted 5 years ago

“CARFAX SAID NO BAG DEPLOYMENT, NO ACCIDENTS, NO DAMAGE. HAD ALL THREE!”

Helpful Report

Posted 5 years ago

“I really wish carfax would allow a Bog ZERO rating for white plains Honda. This dealer is the worst. They don't keep promises, they don't honor commitments. Never believe on their Internet price as there Final price even after their commitment on phone call. There sales representative Reyne/Ashley will give false promises on call. I went all the way from Long Island 90 miles and they backoff from there commitments. Don’t believe on their promises made on calls. Stay Away From Ivan Rados and David- Big Liars .!”

Helpful Report

Posted 5 years ago

“Your numbers are wrong, check consumeraffairs for a true rating of what carfax is really worth. I was charged for a full 6 car check when I only wanted one. You absolutely can't reach them... I ended up contesting through the bank... It's a scam at the biggest scale...”

Helpful Report

Posted 5 years ago

“Listing cars that are already SOLD.”

Helpful Report

Posted 5 years ago

“3 cars on carfax showed being for sale and all 3 were actually SOLD. Traveled 2.5 hours after making an appointment to see 1 of the 3 and in that time frame all 3 cars had SOLD?”

Helpful Report

Posted 5 years ago

“My new 2020 Ford with 1200 miles needs an oil change & a tire rotation.....? You estimated my milage at 88miles & this is recommended? Looks like Carfax & Ford are partnering to waste more of people's money.”

Helpful Report

Posted 5 years ago

“LIAR's,,,,,,,,REPORTS ARE FALSE ! THIS 2012 HYUNDAI SONATA WAS REPORTED AS HAVING NO ACCIDENTS !”

Helpful Report

Posted 5 years ago

“Just a car at true auto trader inc in quakertown p.a very satisfied with the purchase thanks to Robert good deal that we got on the sienna xle”

Helpful Report

Posted 5 years ago

“What a joke it is. The salesman proudly showed my daughter a clean Carfax but the car had been wrecked down the whole side a fixed with a very sloppy repair. It was at West Chevrolet in Alcoa. We told them to kiss our ass!”

Helpful Report

Posted 5 years ago

“I clicked the $40 option for one vehicle report and they charged me $100 for 6 and I tried contacting them 3 times and they still haven’t responded and have just been ignoring me and it been almost 2 months already.”

Helpful Report

Posted 5 years ago

“My Vehicle was reported in an accident and it was not in an accident. I started the process to have this removed. I have all the document paperwork from the police. And it's been 3 weeks and no one has gotten back to me. I have a email response with a case number but no manager has been assigned or contact at me yet. I am trying to purchase a new vehicle and trade in my old vehicle but I cannot because this is on my Car Fax Report.”

Helpful Report

Posted 5 years ago

“great information about cars”

Helpful Report

Posted 5 years ago

“BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.”

Helpful Report

Posted 5 years ago

“I was charged 40 when I searched my vehicle. It stated 3.99 when I agreed so beware!!!”

Helpful Report

Posted 5 years ago

“Good overall product - thx !”

Helpful Report

Posted 5 years ago

CARFAX is rated 4.3 based on 2,643 reviews