CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before trying carfax I didint know If I should spend that much money on it , but at the end ot turned out great I ended up buying 2 car one for my self and one for the family. I have and definitely will in the feature recommend carfax to family and friends. You rock carfax finally there is something to trust on!”

Helpful Report

Posted 11 years ago

“helped in purchase and in selling.”

Helpful Report

Posted 11 years ago

“I was looking for a Mercury Grand Marquis, One was pointed out to me. Upon seeing the car, it was low mileage, and an exceptional body. i did notice a small area of paint over spray after the hood was opened, I knew then and there a CARFAX report was needed. The report that the care had been in a collision, and had a salvage title. CARFAX saved me from a huge headache. Thank You CARFAX.”

Helpful Report

Posted 11 years ago

“Carfax saved me from buying a lemon and helped me pick the right car.”

Helpful Report

Posted 11 years ago

“Quick and easy to use”

Helpful Report

Posted 11 years ago

“HI there I was shopping for a good used car for my Son and he did not have a lot of money to send so we had to look at a lot of car from private sellers. I was shocked to find out how many people are what I called car flippers. They buy a car at auction and clean it up and than sell it fast to make quick cash. Since car 10 ten years old don't need to list the mileage the title most are not listed on them. The 1st car we were ready to make a offer on I did not trust the title so I run the car fax So we took the car fax deal that we could get five car done instead of one. And lone and behold that car had 81000 more miles on it than the car read. We were ready to make offers on 3 more cars different cars until we ran the carfax on them. Thank God for the carfax all 3 had more miles on them than what the car said on it one was were at lease 25000-35000 different. So we just walked away from them .If not for carfax we would have got a car with the wrong mileage on it. So if you are buying from someone you don't trust RUN THE CARFAX it same you lots of headaches and money. The money we send was well worth. It was great that you can get the carfax fat no waiting can right to our phone and a follow up to my e-mail THANK YOU CARFAX”

Helpful Report

Posted 11 years ago

“Good value for the information received. I used Carfax for while searching for a 'new' used car. The Carfax report showed more information than similar sites did. I have since bought the car and have had no issues!!”

Helpful Report

Posted 11 years ago

“Exellent system to make sure find a right car”

Helpful Report

Posted 11 years ago

“I went to one store and they used another auto recourse and there was no info on the car I was seeking to buy. The Car Fax showed all the data and even the service records. I trust The Car Fax!!! Linny”

Helpful Report

Posted 11 years ago

“I found what appeared to be the perfect Corvette on Craigslist, I was ready to purchase it. At the last minute I decided to invest in a CARFAX. I found that it had been issued a salvage title due to flood damage and had also had significant rear end damage. CARFAX pointed out that the car had been cycled through several states enabling it to get rid of the salvage title. It may not be notated on the title that it was a salvage car, but CARFAX pointed it out to me! Thank you!!”

Helpful Report

Posted 11 years ago

“Buying a car with 170,000 miles on the odometer is cause for caution, especially since I was buying one on the other side of the country (in California from Massachusetts). Fortunately, One of my colleagues was in San Diego on business and was able to take a look at it for me. However, he was not able to drive it, since the dealer did not have a dealer plate available at the time. This made me suspicious, so I ordered the CarFax report. It looked good there, so I took the leap and flew to San Diego to pick it up. Well, the dealer was not confidence-inspiring (filthy, cluttered premises, operating out of a house in a residential neighborhood), but the car was good. I drove it 300 miles to my son's house with no surprises. The CarFax was very worthwhile. Without it, I would have not had the confidence to go through with this. We now own the car that my wife had to pass up when it was new and bought a less expensive model. We will use it whenever we visit our son and to explore more of California in our retirement.”

Helpful Report

Posted 11 years ago

“I was purchasing a first car for my seventeen old son, after looking at several different cars we finally saw one that he liked. We were all set to hand over cash to the seller when my son said "should we do a Carfax?"So before we made the purchase I was able to get the Carfax information right there on the spot from my phone. Unfortunately the information about the car was not positive and we ended up continuing the search. So glad I didn't buy that car. Ron”

Helpful Report

Posted 11 years ago

“Your services were extremley helpful in finding a car from a private sale. Great car. Glad I used your services. zit was worth every dime. Sincerely Charlie A.”

Helpful Report

Posted 11 years ago

“My daughter and I were shopping for her first car and knew we has to buy something older but reliable. When she saw the 2006 Pontiac Grand Prix, she fell in love with it, but we were worried about whether the car had flooded or been in an accident. The Carfax report showed that it was never in a major accident, no flood damage and actually provided some maintenance history that showed it was taken care of. My daughter now uses the car daily and we are glad we went to Carfax to help us make our decision.”

Helpful Report

Posted 11 years ago

“I had not bought a car for over 5 years and wanted to save money so I was buying from an individual. I found the type of car I was looking for but it was over an hour away and before I drove over there I wanted to know as much as I could about the car. I bought the 5 carfax package and ran the VIN through. Good thing I did, the car had an odometer irregularity about 8 months ago - the mileage was reported 70,000 miles less than the last time it was in for service. Turns out the guy who was selling it had no idea, he worked at a garage and the owner was not able to pay the repair so he bought the car for very little hoping to make some quick cash. He should have used carfax!”

Helpful Report

Posted 11 years ago

“my husband and i were looking at a dodge caravan...something about it was too good of a deal... when i ran the VIN numbers it had been in two accidents with heavy damage, and flood damage two times. the owner was proud of the fact it had 128000 miles and when i ran the report it had 140000 before he purchased it... was a bad deal”

Helpful Report

Posted 11 years ago

“Car fax help me and my family when the price on a vehicle was too good to be true so I pulled the carfax and found out that the vehicle had more miles on it than the odometer Showed us. So the that helped us get a even better deal on the Vehicle. That was a blessing thanks carfax.”

Helpful Report

Posted 11 years ago

“I was so in love with a 2007 Toyota Corolla that was such a good deal, but CARFAX stopped me from buying it by showing me that there was a problem with the mileage inconsistency. I brought it to a mechanic and it deed it was a problem, not just a mistake in the records. I trusted CARFAX ever since, and once I saw a great car, (with the approval of CARFAX, of course), I bought it right away. I would definitely recommend CARFAX to anyone who's looking to buy a car.”

Helpful Report

Posted 11 years ago

“I have bought several cars off of the Craigslist site, and using CARFAX has given me the comfort and assurance to know fully what the prior ownership history has been. It has saved me on more than one occasion of making a bad purchase when a seller has not been honest about known issues. Steve B.”

Helpful Report

Posted 11 years ago

“I would not buy any used car without running a report from CarFAx on it. have used the service 3 times already, and I must say it put your mind at ease.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews