CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking at a used Jeep Cherokee. I liked everything about the vehicle. I really liked the price as it seemed to good to be true! I ran a CarFax report that showed that the vehicle had been owned and serviced exactly the way that the private seller had advertised. That knowledge gave me the confidence that my purchase was not only going to be a good deal, but there would not be any cause for concern that I would find fault with the vehicle after the fact! Thank you CarFax! I was able to enjoy my new vehicle with a peace of mind that there were not going to be any hidden problems!”

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Posted 10 years ago

“I purchased a CARFAX to help my sell my car. It sold within one week. It showed all our scheduled maintenance done at the dealership, no accidents, etc. I was able to send a PDF version to potential buyers.”

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Posted 10 years ago

“With carfax it help sold my use car quick and make the buyer trust me more”

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Posted 10 years ago

“Buy and sell cars as a hobby. Fix them up and resell mostly. Having a good Carfax helps in presenting the car for sale with honest,historical information. At the same time, in purchasing decisions, Carfax helps avoid misrepresented cars. Great tool for any buyer”

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Posted 10 years ago

“I love car fax. It gives me a peace of mind when I am searching to purchase a car.”

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Posted 10 years ago

“excellent understanding of owners, service records MADE MY BUYING EXPERIENCE MORE ENJOYABLE ALSO FOR THE BONUS THE DETAILED INFORMATION LEAD TO ME THE SAME SERVICE STATION WE USE AND THAT WAS THE PLUSvs carproof reports very vague and hidden information A1 JOB CAR FAX, KEEP UP THE EXCELLENT WORK”

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Posted 10 years ago

“I meticulously shopped for a vehicle for over a year. I weighed my options and did my research. I research for a living so I know good tools when I see them. CARFAX made the search sooooo much easier. And believe me, I had constraints that made accurate reporting crucial. I'm happy to say that largely because of CARFAX, I'm happy with my 2010 Volkswagen CC. I've recommended CARFAX to all my friends. You guys rock. BTW, love the app!!”

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Posted 10 years ago

“Saw a deal on a pick up truck that was too good to be true. Ran the carfax and turns out it was a flood damaged car!!! Saved me thousands!!!”

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Posted 10 years ago

“When I bought my Nissan Altima, I had so many apprehensions about the performance and all of of my thoughts were calm down by seeing the CarFax report which was very clean for my car. I bought the car the very next day and have got into no problems at all. Carfax reports are highly reliable and come with a decent pricing, making the car buyers and sellers worry-free.”

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Posted 10 years ago

“Once upon a time when I was scrolling through Craigslist, I found the deal of my life! I found a very nice S2000 with only 34,000 miles! I talked the guy down to $10,500 cash, and he reassured me he had a clean title. I was very excited about this and talked to my friend about it who owns a pawn shop. She is always wheeling and dealing and asked me if it had a clean title and I assured her it did. She told me, "Did you do a carfax?". I said, "No, the title will show me if it is salvaged or rebuilt". I took her advice and went ahead and spent the money for a Carfax....sure enough, this dream car of mine was rebuilt and flooded! the title had been involved in title washing so if I would have just went by looking at the title, I would have been in a huge surprise! Thanks to my friend and Carfax, I saved myself a huge MIGRAINE!”

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Posted 10 years ago

“Very helpful”

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Posted 10 years ago

“After giving my 2013 Buick Enclave to my son, starting his first post graduate job as a Legislative Aide for the state of Oregon, I then found I needed a commuter car for very short and seldom trips around home. I looked at a 2006 Camry that was gorgeous, low mileage and reasonably priced but after carfax advised that it had been in not one, but two accidents, one apparently pretty bad, I did not purchase the Toyota. But the really good news, for me anyway, was a private seller that had a 1996 Mercury Grand Marquis that was her recently deceased husbands car. I purchased a carfax review, using the VIN # and voila, a full, and clean history from the day of purchase, from the seller I bought the car from. It is not a 35 mpg car, but what comfort and luxury, I could not be more pleased. Thanks CarFax”

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Posted 10 years ago

“Car fox was very help full it helped me when I tried to buy a little truck it had rolled back millage if it wasn't for car fox I would hv never know othe car it had airbags deployed thanks car fox very good tool to hv when buying a car thank you”

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Posted 10 years ago

“Easy to use and truthful”

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Posted 10 years ago

“I used CARFAX on a 1993 Cadillac Fleetwood Limo in 2015 with 51,300 miles. The Cadillac dealer had reported 51,100 miles to Carfax when it arrived, and later listed it with 86,000. It sold with 51,200 miles on it a month later. I notified Carfax of their error in reporting the milage, and it was changed within 4 business days. I had a reply via email notifying me of the change as well. Thank you for taking the time. I have been a happy customer many times, and will remain one if this how easy it is to do business with you... Be well!”

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Posted 10 years ago

“Wanted to get a convertible and found one advertised locally at a known dealership. Was described over phone as nice and under 50,000 miles. Although seemed to look slightly rougher then the 46,000 miles claimed. Got Carfax for it and found that it was a Canadian car. That had the metric cluster replaced with a US version. And that the Canadian cluster stated 136,000KM at last service. Clearly having the mileage falsified and that's from a reputable dealer. So trust no dealer or seller till you get the facts!”

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Posted 10 years ago

“Never buy a used car without seeing the Car fax report. Apart from the main criteria of accidents reported, total loss etc, Examine the details, or lack of details will give you an indication if the car was serviced regularly, how long was it on a dealer's premises, how many times was it auctioned, was it exported or imported, Great information to help you decide if the car is worth taking a test drive.”

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Posted 10 years ago

“Last year I bought 2 cars. I like buying car from others individual sellers, not dealers. That made a huge problem for me to deal with since some sellers tried to hide their accidents. But Carfax had them all. The first car I spent almost 3 months. I had checked approcimately about 30 cars before I met "The one". Without Carfax, not sure how could I do it.”

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Posted 10 years ago

“I found the car of my dreams in a Mitsubishi 3000GT, and before I let me heart do the talking I took a look at car fax to see if I could find anything on the car from it's previous owners. Payed a small fee and got all the right information I needed to make an educated buy. Carfax took a lot of the built-up uneasiness away about buying a 1992 car by allowing me to see critical information about the history of my potential car. I will definitely use Carfax again when I go to buy another car and would highly recommend it to my friends and family.”

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Posted 10 years ago

“I was looking for a safe, reliable car for my teenage daughter. I Almost bought a car from a dealer that looked to be a good deal. CarFax showed me it had been in two accidents. I then found the exact same car offered by a private seller. The CarFax was extremely clean and my daughter couldn't be happier!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews