CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CARFAX really helped me out in finding a car for my son. After doing a vehicle history report we were able to negotiatiate almost half off the orinal asking price when we found out that the car was a "Salvage" vehicle. The car was a great buy and I saved a lot of money. Thank you CARFAX.”

Helpful Report

Posted 10 years ago

“I've used CarFax for all my past three used vehicles and have found it great to know that I have some extra sense of security in my investment. I've even had one report that had caught a mileage inconsistency, which allowed me to dig further and obtain the proper documentation from the previous owner (which ended up correcting the issue). Glad that a reputable service like CarFax exists!”

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Posted 10 years ago

“Looked for a used vehicle on the carfax site and found one with a good carfax report at a local dealership. Very pleased to have driven home my new to me car a couple of days ago. Thank you , carfax. I think the car fox would look awesome riding in my car with me.”

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Posted 10 years ago

“The dealer was easy to deal with. No pressure at all. Stepped up to help me when I has a mechanical problem.”

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Posted 10 years ago

“It was quick”

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Posted 10 years ago

“I bought a 1996 Toyota Camry from the estate of a family friend. It had a rebuilt/salvage title, which surprised me. Vehicle was involved in minor accident in 2010 and fell victim to the 75% rule--if cost to repair exceeds 75% of book value, car must get a rebuilt/salvage title. At time, car was worth $2400 and had damage a little over $1800, which is relatively minor. Car Fax report showed that damage was minor, no airbag deployment, and major maintenance performed by selling dealer, such as timing belt replacement, etc. Car Fax took worry out of purchase.”

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Posted 10 years ago

“Someone said that the car I was looking at was involved in an accident. I pulled the CAR Fax report and there was no accidents on it and as a matter of fact it had all of the cars maintenance on it and showed that the car had been well maintained. I purchased the car and am glad that I did. Well worth the money for the Car Fax report for the peace of mind that it gave me with my purchase. I would recommend that anyone getting ready to purchase a used car that they sign up and get the car fax on it first.”

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Posted 10 years ago

“Did a great job when I was looking for a reliable car and saved me the headache of purchasing a guaranteed lemon”

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Posted 10 years ago

“It was very helpfull to use the CarFax in the process of purchasing my car. A lot of people are lying or are not not disclosing a lot of information.”

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Posted 10 years ago

“I once wanted to buy a used car: 2011 Nissan versa. it seems good, however, when I checked its VIN by Carfax, it was collised on the back. So luckily that I check carfax before I buy this car. Johnson”

Helpful Report

Posted 10 years ago

“Car fax saved me from buying a car that was too good to be tue. I was looking for my sons first car. Needed something safe and reliable. I ended up using car fax to buy a Toyota Prius one owner perfect condition for under book value. Thanks car fax. I now use car fax to report everything on my cars.”

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Posted 10 years ago

“This is the best car fax program”

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Posted 10 years ago

“I had looked up autos with Carfax and found records for car that showed car owned by elderly lady. Car had around 85,000 mile on it and was several years old but excellent condition. Went to dealer, drove car, saw no issues, ran well, body and interior excellent. So ended up wrote check for car same day. My son is driving this car to work and drives 150 mile a day. This car has close to 200,000 mile on it and still is servicing him very well. With Carfax I felt very confident to purchase car. Otherwise I would have been more reserve in buying auto. Donald Spohn”

Helpful Report

Posted 10 years ago

“CAR FAX IS A GREAT TOOL TO HAVE WHEN LOOKING FOR A USED CAR...IT IS WORTH THE PRICE JUST FOR THE PEACE OF MIND.”

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Posted 10 years ago

“II bought the car. Then thought I should run a car fax on it after the fact. Glad I did because it showed an odometer reading of 201,000 miles at the last registration and I bought it with an odometer reading 100,000 miles on it. I got my money back and the gentleman who sold me the car should have gotten his money back too. Car fax saved the day with documentation that wasn't otherwise available to me. Saved me spending $3k on a car I wouldn't have been able to register. Thanks Car Fax!”

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Posted 10 years ago

“I met initially with REGGIE BENSON. Reggie was busy but made sure I had a chance to test drive the vehicle with JOHNATHAN. I came a third time for a highway test drive with WILL. Everyone made me feel appreciated. it was their way if saying "HEY, we are in the car business so what ever you need" we will create the opportunity... Thats exactly what this team work venture did. Even the gentlemen that help us close the deal was very professional. I liked the "DIVERSITY" i saw what I 1st entered the door. CARFAX mean BUSINESS!.... A++++ on the no haggle policy. i researched the pricve and even discussed it with my credit union. The PRICE WAS MORE THAN FAR... I also got follow up call after the purchase. Thanks GUYS... You will be seeing me again. PROMISE...”

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Posted 10 years ago

“I was set to buy a 2005 volkswagen that looked like a great deal. But the carfax showed me it was involved in a deer collision. So glad that I check the carfax.”

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Posted 10 years ago

“We drove a 2003 Mazda which had Florida plates on it. The private seller told me that it was a "Florida" car bought from a doctor. Living in the Northeast, Florida cars are considered salt corrosion free and thus more valuable. He also told me the car was never in an accident. After the test drive, I was sold. As a very routine check I pullled out my Ipad and asked for the VIN. I used one of 5 Car Faxes that I purchased to check prospective cars' histories. To my amazement the car was from Michigan, spent 2 months in Florida, was totalled several years earlier, and my new found "buddy" bought it at a used car lot. PASS! Moral of the story......never go looking to buy a used car without a few Car Faxes hanging out of your back pocket!”

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Posted 10 years ago

“I purchase a car fax for a used Chev Trail Blazer . The carfax really helped put my fears of a wrecked and patch vehicle. It had service records that followed the previous 2 owners. Also I love the fox , so cute. #gocarfax#carsaver#cantwaittouseagain”

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Posted 10 years ago

“I have been looking for a specific year and model of car for 6 months. Very difficult to find the the year, model, color, features, price and history. Like looking for a needle in a haystack throughout the SE and Midwest. CARFAX provided me all the details on the car's history, maintenance, and accidents that otherwide I would not have known. Finally found the right car being sold by an owner who was sharp and able to make a great transaction. Pulled the CARFAX and everything about the car was true and it was exactly what I wanted. Couldn't be happier with my purchase of my new car and CARFAX reports. Great service that provides details on one of the most important purchases you ever make. If you are in the market for a used car, CARFAX is invaluable. It provides peace of mind and lets you know when you should move on from a possible purchase if details on the car's history are not what you are lookign for. Love CARFAX.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,639 reviews