CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy bueno teda todo el recor del auto y teda una lista inteligente para que tu mismo chequees el auto.”

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Posted 11 years ago

“I bought a 2003 Honda Accord V6, Carfax steered me in the right direction making my final decision on my purchase!”

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Posted 11 years ago

“I used Carfax to verify the ownership and mileage of a 2001 Honda Civic advertised on Craigs list in Sacramento. The Carfax indicated that the mileage was actually about 40,000 more than the car odometer which had been rolled back. Also the seller had not registered the car in his name and had been driving it for about a year without current registration and insurance. We did not buy this car thanks to Carfax. MAA”

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Posted 11 years ago

“I had been looking at cars on Craigslist and was getting ready to buy a car that had low mileage and good price. When I decided to get the carfax first and it was a good thing I did because it had 2 owner and two recalls. The ower claimed she brought it new but according to the carfax she only had it 4 months. So I checked 4 others cars one was salvaged, one was a few accidents, and the one I purchased was great only 2 owners. I also signed up for the guarantee from carfax. I even checked my old car I was getting rid of just for fun. Carfax has saved me from making a bad investment. Thank you carfax.”

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Posted 11 years ago

“Carfax very helpful but would like more vin searches. After all many cars that anyone would be looking at are on a lot or unregistered at someone's home. Had to resub scribe to get more cons available. But in the end found my mustang!”

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Posted 11 years ago

“I just brought a Nissan Murano SL 2009. I had looked for other vehicles as well much good looking and offered good deals, but the only thing I could trust was the car fax. The Car Fax gave such a detailed report like Additional History, Detail History which showed how many owners owned this car in the past, there maintenance records, there accidents details etc. I had no mechanical background and didn't know what to look for in a car while inspecting, I am glad Car Fax provided the guidelines “Smart Buyers Checklist”, it made my life easy. It also gave a Price Calculator; it helped me a lot in negotiation of the price of the vehicle.”

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Posted 11 years ago

“I found the van that I wanted because carfax showed the low milrage that I thought mightbnot be right to be legitimate. Thanks carfax.”

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Posted 11 years ago

“I would have ended up buying an Elantra that looked stunning. If not for carfax, I would have never known that it was salvage/rebuilt. Thanks to it, now I own an accord with a clean carfax.”

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Posted 11 years ago

“great way to check a car's history”

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Posted 11 years ago

“I relocated to the US recently for work. Trying to fast track set-up from scratch -- getting a local identity, bank account, social security, driver’s license, residence etc were a cake walk. The major hurdle was finding the right, trust worthy car at the right price from the open market given that nobody was giving me a loan (since i had no credit history). With limited budget and a keen eye for research i evaluated a number of cars. My trusted partner in this journey was my Car Fax account that i purchased for about $55 enabling me to view unlimited number of CarFax reports by just having the license plate number. $55 was not a small amount at that point, but today i feel that to be one of the best investment i have made. Thanks to CarFax, it helped me eliminate many a prospects that would have been a blunder. I now have a car that i love, thanks to CarFax.”

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Posted 11 years ago

“Looked into the history of where a 1999 Chrysler Concorde had been previous to one of my best customers needing to have questions answered. Thanks to a very informative & detailed report from CARFAX, we were able to provide the important information they were looking for in a quick, professional looking report. Not only were we so satisfied with the service, our company signed up for the subscription service so we can offer this great information to anyone of our valued customers BEFORE they buy another used vehicle! Thanks and keep up the great work.”

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Posted 11 years ago

“Did several Carfax ' s found one with no damage history and got it”

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Posted 11 years ago

“Well, carfax helped me to stay away from the vehicle in my story. I saw a vehicle an individual was selling, on the side if the road. They always have something out there for sale, so I thought I would stop. It had it's share of wear, but I wasn't worried, as it was gonna be something I expected to get possibly more dings, from the use I had planned. The price was negotiable, a little high for blue book value, but I wasn't worried. So I decided to do my research on it. Did a 1 time car fax report, it showed that it was in a wreck a couple months prior, and that it was 'totaled', and now had a salvage title. The current owner/seller tried telling me there was no issue, that it had a clean title, and even tried selling it to me for over the KBB value, if it wasn't salvaged. The report told me the value was basically negative what they were asking. Well needless to say, the seller ended our conversation on the phone very soon after I mentioned that I did do my research, and found out that they were frauds. Thanks CARFAX.”

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Posted 11 years ago

“Carfax has been a great help and a complete protection from buying cars that looked good and even passed a mechanical inspection but had accidents and probably structural damage that might cause problems in the future.”

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Posted 11 years ago

“Ive been looking for a Mazda 3 hatchback. I found 2008 That was beautiful black car but to good to be true so I run a CARFAX turns out the car was totaled it doesn't have the correct knowledge mileage and seems to be an issue with the title of the vehicle. I was so glad I ran the CARFAX report on this car. Yeah you could say that this save me a huge headache too think that I was going to purchase a vehicle that looks amazing but was obviously riddled with problems. Thank you CARFAX.”

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Posted 11 years ago

“The best”

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Posted 11 years ago

“We look at the vehicle we were interested after we got home on CarFax.com. Andd with the great information we found out about the car we were interested in, we right back the next morning and purchased it! Thank you CarFax, for putting our mind at ease!”

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Posted 11 years ago

“I was purchasing a used car, was able to pull carfax report right on my smart phone using the carfax app,, it was great ! Made an offer right there, had the car two days later. Thanks Carfax !”

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Posted 11 years ago

“i was about to buy a volvo whose mileage was around 78k. it seemed to be a pretty good deal but when i checked the car fax, i found out it had 4 accidents. Another experience that i had with car fax was that i found out the car i was interested in was a total loss vehicle.”

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Posted 11 years ago

“Dealer was telling me about a "great" car coming in. I got the VIN and ran it through CarFax and found out it had been in a collision. Needless to say I passed on that vehicle. Thanks CarFax!!!”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews