CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and fast”

Helpful Report

Posted 9 years ago

“Because of my carfax report I was able to get the car I was buying for three thousand dollars less than the asking price.”

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Posted 9 years ago

“Because of my carfax report I was able to get the car I was buying for three thousand dollars less than the asking price.”

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Posted 9 years ago

“I recently purchased a 2003 Lexus ES300, the car was presented as a 2 owner car that had only had slight bodywork done on the front right headlight area, also the owner had told me that the service history was all correct. I checked the vehicle on Carfax and was able to confirm all of the work that was performed and all of the visits for service over the years. Its great to be able to trust people but the Carfax report allowed me to verify everything that was being stated.”

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Posted 9 years ago

“Carfax got me the information I needed when I needed it. Can't ask for more than that.”

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Posted 9 years ago

“Carfax is very helpful and easy to use. Keep up the good work!!”

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Posted 9 years ago

“Carfax helped me purchase 2 vehicles by allowing me to get a closer look at those I was interesting in. I could see their service history, number of owners, how many miles each owner drove per year, how long each owner own the vehicle, accident -engine-body reports, est. repair cost of mechanical labor/parts, service due reports...etc. I'm really glad I invested in carfax; I was a little sceptical at first, but it proved to be well worth the money for such a big investment. I would purchase again and recommend to anyone that's looking to purchase a vehicle...jjb.”

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Posted 9 years ago

“I totaled my car last winter. I had a really tough time finding another vehicle and was very weary about some of the vehicles I have seen. Carfax helped me a lot. I ended up finding an 05 Chevy 1500 which turned out to be a beautiful and reliable vehicle thanks to looking up the vehicle service history on the site. Thanks carfax!”

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Posted 9 years ago

“My husband and I, was trying to find a great deal on a lancer GTS and we found a couple one was close and it was an awesome car we went and tested it everything looked great the place said it was involved in wreck but not totaled or bad damage so we left it and went got money and went to buy it and on our way we did the complete car fax and it had excessive damage and it had been from virginia to hawaii to calafornia to tenn it had been all over the place the sales people lied about damage and the owners so we searched and found another GTS in indiana just like it and did carfax and it had clean title one owner it was perfect and we went and got it so thanks to carfax we almost missed out on perfect car”

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Posted 9 years ago

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Posted 9 years ago

“Carfax directly contributed to my purchase of a 2001 VW Beetle. Worth the cost to know the sellers story was true and everything added up.”

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Posted 9 years ago

“Carfax gives you peace of mind when finding a pre-owned automobile. It out foxes those car scammers who think they can pull the wool over your eyes with fake info on your possible purchase. Thanks Carfax!!!”

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Posted 9 years ago

“It is so useful for me as a trusted source to know the car details. There is a car stating clean title and when I logged in carfax, it showed that the car had 2 times accidents and the owner said it's small accident that's why not considering as an accident. So I feel I don't want to buy this car, a kind of bad luck feeling with this car.”

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Posted 9 years ago

“CarFax helped me discover that the suposedly clean vehicle I was looking at had previously been re-titled as a Lemon in California and was not worth the current asking price. It saved me from losing a lot of money!”

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Posted 9 years ago

“When my husband laid eyes on that Red, shiny little truck, I saw a kid in his smile. We looked at the 2004 B3000 Mazda truck on a lot that also sold used farm tractors and implements. The Mazda had 100,000+ miles, so I was finished at that point - NO deal!! But he had to drive it; and then listed to the dealers spiel about how the previous owner always took care of his vehicles, adding that he also went the extra mile in keeping the Mazda "spiffy" and adding new accessories. My husband was hooked!! I insisted on him giving it a day or so, hoping that he would also be dissuaded by the high mileage. As soon as we returned home (since all I was listening to all the way there from him was how great it would be to have a 'little' truck again) I went on-line and pulled the Maxda up on CarFax. No accidents, 3 owners, no total loss, no structural damage, etc., etc. So the next day we went back and are now the proud owners of a cute, little red, shiny (and he keeps it waxed) 2004 Mazda Club Cab pickup. Thank you CarFax for allowing me to calm my fears, while also keeping that 'boyish' grin on my husband's face!!”

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Posted 9 years ago

“I was looking to purchase a pickup. Found a 2013 pickup with only 11600 miles i couldn't believe it so i had a Car Fax done and was pleased with the findings i purchased the pickup on what the report had given me back.”

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Posted 9 years ago

“I recently bought a 2012 Mazda 5, and thanks to the 1 previous owner search on Carfax I found one that had less miles (19k) than most of the others I had been finding. So, long story short, I got a car with less miles from a small independant dealership that was willing to deal. Save me a good 2-3K on basically the same car with less miles! Whichever car search tool you choose to use, make sure you view the Carfax before you sign the dotted line!”

Helpful Report

Posted 9 years ago

“After searching for months, we found the PERFECT car!! We had looked at many models, but settled on the Volkswagen CC. We test drove many cars, and the dealership ran a carfax for us at most dealerships. When we didn't find one at the dealership we wanted, we bought unlimited carfax and started shopping for sale by owner too. We found a 2012 Volkswagen CC, with only 28,000 miles. The Carfax was clean as a whistle, beautiful car...not even a ding. A soldier was about to be transferred and didn't want to pay to have his third car shipped. He decided to sell it locally, so we met him at Best Buy to test drive it. It was just like a new car, even come with an extended warranty till 2017. If it weren't for Carfax, we wouldn't have found this wonderful car. Thank you, Carfax”

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Posted 9 years ago

“I used Carfax to buy a Sportscar that was 15 years old. I would never purchase a car now days without a carfax. Carfax gave the information I needed to say yes, I'll take it and have confidence I was doing the right thing. Thanks Carfax.”

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Posted 9 years ago

“Carfax help me to find my first car. Thank you”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews