CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was looking for a car for my daughter. The Carfax system was very helpful in sorting out the good from the bad cars even down to the 1 owner cars that I was looking for. Awesome service. Thank you”

Helpful Report

Posted 11 years ago

“I was ready to buy a 2004 Crown Victoria with 100k miles on it until CarFax showed that the odometer had been rolled back over 200k!”

Helpful Report

Posted 11 years ago

“Went to purchase a car that the owner said had 104,000 mile. Drove the car and everything seems to check out just fine. We worked out a price for the car. Just prior to signing we decided to run a Car Fax report and discovered that the car was last sold 15 months before with 194,500 mile. The car was sold a prior time to that with 165,000 miles. So the car really had many more miles on it than stated by the current owner. When we presented the Car Fax to the owner they said that there must have been a mistake. We walked away.”

Helpful Report

Posted 11 years ago

“I was glad car fox has a list of items to check before buying. It ensures you don't forget the not so obvious things to check in the heat of the moment. I traveled 3 hours away to purchase so I asked questions up front which led to finding out the radio didn't work and she adjusted the price accordingly. I also reminded her to bring the title. She didn't have it but she did get the proper forms from DMV filled out and signed prior to me traveling there.”

Helpful Report

Posted 11 years ago

“I found a used SUV in the paper and called the guy to get some more information on it. He told me that it was in perfect condition and had never been wrecked. There was no vin # in the paper, but it had a picture of the license plate. So, I decided to run the plate on car fax and I am so glad that I did! I found out that the vehicle had been totaled in Arkansas a few months earlier. Thanks Car Fax!! Chuck-Texas”

Helpful Report

Posted 11 years ago

“My son bought a nice 2010 Camry from a mechanic. When he got the Title, it listed the car as Flood Damaged. I got the Car Fax for my son and saw that the Flood Damage Title was given to the First Buyer from the original Dealer. There was no further indication of any problems in the remaining Car Fax maintenance reports. I had my son tell the mechanic and call the dealer. My son got no joy from talking to the dealer - no floods were recorded so, we could only speculate vis a vis open windows or some other such nonsense. However, because of the Car Fax and because the mechanic is reputable, my son was offered his money back or to return the car and get the next best Camry the mechanic bought at auction or the mechanic would refund his profit of about $500.00 to my son if my son wanted to keep the car; plus the mechanic would keep in mind any repairs needed if the "flood damage" issue ever came up. My son elected to keep the car. Thank you Car Fax”

Helpful Report

Posted 11 years ago

“I had been looking for a used car for a while. I thought I had found one, but something just kept telling me no. I called the individual up and asked for the VIN number so I could do a car fax report. I had been putting it off, telling myself it was too expensive. When I got the VIN number, I immediately ran a car fax report, andit showed that the vehicle had been wrecked and totaled. It showed that the vehicle had been rebuilt and was had a junk title. I am so thankful I ran that car fax report. A couple of days later I did find a car. Thanks car fax!”

Helpful Report

Posted 11 years ago

“Great way to take the confusion out of car shopping from private party listings.”

Helpful Report

Posted 11 years ago

“Looking for a Ranger for the last 4 weeks. I subscribe to the website and find it at the Carfax Dealer,the perfect one.”

Helpful Report

Posted 11 years ago

“I was about to buy a car and The guy the was selling it had sold us another vehicle and it is really awesome which build some sort of trust based relationship with this guy. I called him when I was looking for a car and he told he has this 2007 Camry that's clean title.the carfox told me that there was a minor damage in this t which I didn't mind. I loved it and the price was reasobnable. We setup a date to go to the SOS and finish the paper work. I called the insurance company 10 minutes before before the appointment and they were asking for the Vin number I didn't have with me at the moment so I went into carfox to get it. Furtenately I opened the carfox report and I found that he changed the title into salvage just after we agreed on everything. I swear to god that I was 10 minutes close to waste my Money on that car so thank you very much carfox. It was the best $50 I ever spent.”

Helpful Report

Posted 11 years ago

“I buy a 1998 Mercedes benz ML320 in Costa Rica has only 57,000 miles I was surprissed yo low miles for the year, so I check the Car using Carfax And all récords show me that Miles was true i really Dell confortable to purshase the Car runs like New.”

Helpful Report

Posted 11 years ago

“I got the Car Fax, made a decision, got the car! Simple as 1,2,3! Thanks Car Fax!!!”

Helpful Report

Posted 11 years ago

“After I had an engine failure in my first Mitsubishi 3000GT base model, I searched for a newer model VR4. After finding one I really like, I got a carfax on it, and found it had all dealership maintenance performed on it its entire life. Very satisfied!”

Helpful Report

Posted 11 years ago

“I have been really perplexed while trying to find the right used car for the past two months. I did not trust or know CarFax that well initially and figured it was just good as any other car report Co out there. I was relying on a 1-2 $ car report previously while trying to buy this Kia spectra and while it showed everything fine, it did not report the problems in detail. The Owner mentioned there was a minor accident where the bumper was damaged and they got it fixed. A friend of mine who lives in my apartment complex was also selling his car and happened to show me his carFax report which seemed a whole lot more impressive. So I decided to give it a try and I was quite amazed by what CarFax showed up: it went in to detail of the accident and explained the police case and also that the Collision was head on and that there was more than mere Bumper damage. The owner was good enough to return my money after I informed him about the carfax report. A few weeks later I Got a Tucson but this time completely based off a CarFax lookup. I could literally close my eyes and confidently buy the car. It showed me the number of owners, the Title status, the maintenance records and each time the vehicle was registered or had a title change or inspection which was pretty impressive. Also what I liked about Carfax was the way they have separated the different areas like Title Information, Maintenance Records etc which are easy to navigate without having to scroll a lot. Well I must say.. Thank you CarFax for helping me buy a reliable used car with peace of mind.”

Helpful Report

Posted 11 years ago

“I was one step from purchasing a used 03 mitsubishi eclipse spyder. When on the test drive i experienced a collison to the rear bumper. At the time the car bumper was being repaired. I ran a carfax on the car and came across info that the car had been dem a total loss by insurance company. The car was branded a salvage title, howeva on the dealership website it never mentioned a salvage title. I discussed the issue with the dealer and he denied the salvage title. He also presented to me the original title but that is a clear example of title washing. Thanks carfax you save me a headache and my hard earn money.”

Helpful Report

Posted 11 years ago

“A few weeks ago I had decided to buy a 2010 Audi TT. I was determined to have this car and had them ship it from a dealership in Texas to one in Colorado. While the vehicle was enroute to Colorado I decided to order a CARFAX report and am so glad I did. The report was very detailed and identified the vehicle as having a possible odometer rollback which explained the unusually low mileage. This was documented through service records where the mileage was captured over time. Needless to say I decided against purchasing the vehicle. That would have been a $35,000 mistake. Lesson learned, I will never buy a vehicle without first running a CARFAX report! Thank you CARFAX! Erik R.”

Helpful Report

Posted 11 years ago

“My wife and I need a second car to make trips to Illinois to visit our sisters who have Muscular Dystrophy. We were looking for a Ford Escape within our price range, but have had no luck finding one. So, we looked at a Kia, which was for sale by an individual. It has 63,000 miles on it, and is very clean. The owner told us he bought it from an elderly lady in Grain Valley, Missouri, and that he thought she was the only owner of it. He bought the car a mere three months prior to us looking at it. We drove it and found it to be a bit tight as far as arm room, but it drove quite nicely. The owner said he had put almost $1,800.00 in repairs in it, and new tires on the car. He refused to look my wife in the eye anytime she asked him questions. She got suspicious of what he was telling us, so we came home and did a Carfax on the car. She was right about her intuitions. The car, at 63,000 miles had had SIX OWNERS! We still need a vehicle to make trips to and from Illinois so we can help care for our sisters, but are reluctant to move forward with a purchase due to not trusting a dealer or individual after our experience with the owner of the Kia. What is so wrong with the Kia, that at 63,000 miles has had SIX owners? Are there trustworthy people to do business with when it comes to the purchase of a GOOD, low mileage vehicle? Carfax kept us from making a HUGE mistake. Thank you, for the job you do helping the consumer!! :)”

Helpful Report

Posted 11 years ago

“When I was looking for a truck finding one with low miles and good shape was important With Carfax you can learn so much more very helpful Thanks”

Helpful Report

Posted 11 years ago

“The company I bought from uses Autochex but it does not have the reputation that I feel CarFax does and I did not feel right about the purchase till I made sure all was right through CarFax. The description was superior and more involved through CarFax.”

Helpful Report

Posted 11 years ago

“Nice! You can buy your desired car and be sure what you are paying for what car.”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews