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CARFAX Reviews

4.3 Rating 2,638 Reviews
83 %
of reviewers recommend CARFAX
4.3
Based on 2,638 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
On-time Delivery
Greater than 64%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Read CARFAX Reviews
Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

CARFAX 1 star review on 14th April 2025
Jeff
CARFAX 1 star review on 7th March 2025
Miso
CARFAX 1 star review on 13th November 2024
Carfax Buyback Is A Joke
CARFAX 5 star review on 5th April 2020
Randy Fulk
CARFAX 5 star review on 5th April 2020
Antonio Jose Jose
CARFAX 5 star review on 30th March 2020
Anonymous
CARFAX 5 star review on 28th March 2020
EDWARD A NIELSEN
6
Anonymous
Anonymous  // 01/01/2019
very accurate, a must to have
Helpful Report
Posted 9 years ago
I always ask for a car fax when i purchase a used Car. It helps me know previous owner(s), any issues with the car,where the car is from, whether it has been properly maintenanced, any warranty left and guides me in my decision of purchase! Trusting in the carfax has prevented me from purchasing a vehicle that has questionable mechanical issues and accidents. Thank you Car Fox for caring about My safety and My family safety <3
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Posted 9 years ago
My Pops used my email to get his carfax. Cause he doesn't own a computer never has never will. AND it helped him get the information needed to follow through and purchase his Cadillac Biarritz :). It's a sweet ride for a cool Pops like mine . AND SEE YOU DON'T EVEN NEED A COMPUTER JUST A WILLING DAUGHTER TO HELP YOU OUT!! Peace Judi
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Posted 9 years ago
I was searching for the best used minivan I could afford for my business, so quality and price were critical. I found one online I thought was perfect at a fantastic price. After talking with the salesperson on the phone, I checked CARFAX and discovered the van was wrecked with a reconstituted title. I signed up for unlimited searches, and found a great low-mileage van, with more features than I wanted, and within my budget. When I saw it, the van looked brand new. CARFAX is a must!
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Posted 9 years ago
By using carfax I was able to pick from three vehicles I was hoping to buy. It showed me several things about the cars that did not show up on another "car check" system. I am very pleased with carfax , and will use it on future used vehicle I plan to buy. I have also told friends and family about the value of using it.
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Posted 9 years ago
I went to look at a low mileage car. It looked perfect. It clean and nice. I asked if it had ever been in an accident. No no. The seller saw me lean in to get the VIN number. He then stated that it was a very small accident and the airbags did not deploy. I went home and the car had been totalled in another state! Thank you CarFax!!
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Posted 9 years ago
I was looking for a reliable used car for our daughter and her newborn son, and we thought we had found the right car for her. As an afterthought, I ran a CARFAX, and now I am SO glad I did. It turns out, the car had more owners than previously claimed, AND also the car had been involved in an accident. CARFAX saved us from making a huge mistake on that purchase ! -Tim M.
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Posted 9 years ago
Good
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Posted 9 years ago
I wanted to buy a newer BMW but they were very expensive. I came across a very good deal but I was scapetical and used car fax to check the Vin number history. It turned out the car was partially flooded and with the help of car fax info I was able to lower the price drastically. I fixed the car and I got myself a great beamer for a very low price and very low milage. All thanks to car fax.
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Posted 9 years ago
With car fax you're. Right miles title clean. I like this why you can see all historic. Records
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Posted 9 years ago
On New Years Eve a man ran a stop sign and totaled my car. I needed to buy a replacement and didn't want a car payment. I am a single woman that doesn't know much about buying a used car. I was told to go to CARMAX because they had a return policy but they didn't have anything in my price range. (under $10,000) I searched all the dealerships and was surprised at how high they mark up the used cars. Finally, I started looking at private party sellers on line and found the prices were much lower and I had found dozens of cars in my price range. When the price was too good to believe it was a car with a salvaged title. I found a Hyundia Tiburon SE 2007 with only 31,000 miles in excellent condition $10,000. I went and saw the car and fell in love. Everyone tried to tell me it was too low milage for that age. I ordered a report on the car from a company that said why pay $40.00 for the information when I could get 3 reports from the for $12.99. I ordered the report from them that they claim was just as good. The report showed the mileage at 129 four different dates that the car had been serviced. This made it seem like there was something funny going on with the odometer readings and I almost decided not to buy it. The man seemed so honest but then again a 2007 with only 31,000 miles! I decided to contact CARFAX and pay the higher price report. You get what you pay for in this type of service. The CARFAX report was detailed and showed everything that the car had been done to the car and the dates and mileage were not showing anything that might be suspicious or make me think there was any reason not to buy the car. I am so glad I went and got the CARFAX report because the car is really great and I got lucky to find one with such low miles. When I purchased new tires it was easy to add the information to the history and keep the records up to date. Thank you CARFAX I love my new car and it's worth every penny to get a report from you.
Helpful Report
Posted 9 years ago
On New Years Eve a man ran a stop sign and totaled my car. I needed to buy a replacement and didn't want a car payment. I am a single woman that doesn't know much about buying a used car. I was told to go to CARMAX because they had a return policy but they didn't have anything in my price range. (under $10,000) I searched all the dealerships and was surprised at how high they mark up the used cars. Finally, I started looking at private party sellers on line and found the prices were much lower and I had found dozens of cars in my price range. When the price was too good to believe it was a car with a salvaged title. I found a Hyundia Tiburon SE 2007 with only 31,000 miles in excellent condition $10,000. I went and saw the car and fell in love. Everyone tried to tell me it was too low milage for that age. I ordered a report on the car from a company that said why pay $40.00 for the information when I could get 3 reports from the for $12.99. I ordered the report from them that they claim was just as good. The report showed the mileage at 129 four different dates that the car had been serviced. This made it seem like there was something funny going on with the odometer readings and I almost decided not to buy it. The man seemed so honest but then again a 2007 with only 31,000 miles! I decided to contact CARFAX and pay the higher price report. You get what you pay for in this type of service. The CARFAX report was detailed and showed everything that the car had been done to the car and the dates and mileage were not showing anything that might be suspicious or make me think there was any reason not to buy the car. I am so glad I went and got the CARFAX report because the car is really great and I got lucky to find one with such low miles. When I purchased new tires it was easy to add the information to the history and keep the records up to date. Thank you CARFAX I love my new car and it's worth every penny to get a report from you.
Helpful Report
Posted 9 years ago
my subscription to carfax recently proved to be invaluable. I was moments from purchasing a used vehicle after 3 months of searching and thanks to CARFAX I discovered the vehicle had the motor replaced and was being misadvertised! the seller was a smooth talking pro - and clearly he was able to fool me! if it had not been for my last minute decision and instinct to run a CARFAX report I could be out tens of thousands of dollars. I was able to discover the vehicle had been bought and sold 9 times, once simply 2 days after it was sold - so clearly the vehicle would have been problematic. I can't thank you guys enough at Carfax. you saved me from making a potentially disastrous
Helpful Report
Posted 9 years ago
I was looking at a Chevy Suburban. I fell in love with Suburbans when my dad bought his first one when I was 14. Well, the Carfax showed great records with one owner for the vehicle. I knew for sure it was a winner, though, when I saw that the dealership acquired it on my dad's birthday. After purchasing it, I found the original sticker in the glove box just like my dad would have done. And, it is a wonderful vehicle.
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Posted 9 years ago
This is not that I purchased a car but because of Car Fax i did not purchase ! Found out thru Car Fax that the car has many accidents and was owned by many. The owner did not disclose this and gave the impression that this was not the case. This was not the first time that Car Fax allowed me to avoid a purchase. I will not purchase a car without Car Fax
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Posted 9 years ago
We were looking to replace my wifes 1993 volvo 940 wagon ( which my 18 year old daughter now drives) and found a 2008 subaru outback for sale by owner. The car was immaculate and the carfax showed 1owner and 1accident. We talked extensively to the owner and found out the mishap occurred right after they purchased it. We had a chance to talk to the repair shop and found out they were very reputable and did quality work. We ended up making an offer on the car below blue book value and now drive that great car. We have used carfax twice since then and have found the information obtained to be very valuable in making used car purchase decisions. Great product with great useful information. I would highly recommend carfax to anyone purchasing a used vehicle. Dan from Detroit.
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Posted 9 years ago
Hi just one time i try to buy 2007 dodge ram i go to bank all transactions is finished but i check carfax and guy toldme car have 110k miles but carfax says 300k miles so im so happy to check CARFAX hesave me!!!!!
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Posted 9 years ago
My boyfriend had found a pre-owned car in another state. He was anxious to drive 8 hours in a snowstorm to pick up the car. Obviously, I expressed my concern in a oh so loving way. :-) He explained that the dealer sent him a car report that showed the car was 'clean.' He did say it wasn't a carfax report. We hung up the phone at odds. A few minutes later he called me back to say that he made one of the best decisions $40 could buy him. He ran a carfax report only to reveal that the dealer's report was incorrect. This car had been in an accident, towed away and then sent off to auction. Needless to say, my boyfriend did not purchase the car. He is now the proud owner of another pre-owned car that he found locally and of course, used carfax once again! So thank you carfax for saving our relationship! You ain't so bad kid! :-)
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Posted 9 years ago
Nice tool to avoid headaches ;-)
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Posted 9 years ago
My son age 19 wanted to buy a 2013 Mustang (in Ohio) from a Craig's List ad (we're in Illinois). After several conversations between my husband, my son and the person who listed the ad, it was agreed that they would all meet in Ohio, cash in hand, to buy the vehicle. Here is where I come in. Ta Da! I asked them if they wanted to do a VIN search to see the activity on the car before going out there. The responses from my husband and son were amazing -- Nah, won't be necessary! I did it anyway (!) and found that the car had been in an accident. They revealed this to the seller who verified the information and reassured us through repair receipts that the accident was minor and would not affect the car's performance.
Helpful Report
Posted 9 years ago
CARFAX is rated 4.3 based on 2,638 reviews