CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy. Stopped a friend from buying a truck that had a very bad history!”

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Posted 11 years ago

“I was going to buy a 2005 Dodge Ram, but when I checked the carfax I learned that it didn't have the 100,000 miles as advertised it had over 200,000 miles and the owner had rolled back the odometer! So I'm glad I checked Carfax it saved me a lot of money!”

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Posted 11 years ago

“I was searching craigslist for a used Mazda Mx-5. Being that they are, by nature, a car-tinkerer's wet dream, and craigslist is a minefield of garbage, I needed some form of vehicle history reports. I bought one report initially, and the news was good.. Until the person I was looking to buy from sold the car as I was on my way to go buy it. I went back on the hunt and equipped myself with the unlimited reports package (ALWAYS GET THE UNLIMITED PACKAGE). After slogging through a dozen or so miata carfaxes that had problems I wouldn't have otherwise known, I finally found one that seemed to be worth a look. I went to go look at it, and decided I needed to buy it. Carfax showing that NONE of the maintenance had been reported saved me the money I spent on reports and then some. Thank you carfax!”

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Posted 11 years ago

“the information you provided me enabled me to save over 1500 on my purchase”

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Posted 11 years ago

“I was looking for Mercedes convertibles and found 2005 CLK 500 200 miles away in Buffalo NY with 14000 miles. It checked out with clean CARFAX no accidents and service records were shown. It was nearly perfect as new when I looked at it so I bought it on the spot and drove it back home 200 miles. Bradley B.”

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Posted 11 years ago

“I live in Western Kentucky, was searching to purchase my first BMW. To me, it was a sizable investment. Wanted to purchase a used 2012. Could not find what I wanted in our area. Traveled to visit family in Scottsdale Az. Just happen to go by BMW dealership. Found just what I had been looking for. Low mileage priced right, but did not know anything about the cars past history. Got a CARFAX on the car. Found out it was just what I wanted. Made an offer, now I am enjoying my BMW with a huge smile. Without my CARFAX I would not have purchased a car so far away from my home. Iris Michel”

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Posted 11 years ago

“Excellent site. Was looking at a bunch of cars from private sellers. Carfax helped me uncover history and in a few cases save much on hidden costs associated with previous accidents/repairs. The history was concise and complete.”

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Posted 11 years ago

“Really help me found that the 2012 had been total. best around.”

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Posted 11 years ago

“Being a student it was very hard for me to get around town and run errands. So i decided to look for car to buy. After looking for a really long time and being extremely difficult to know if i am making a right investing on a right vehicle, a decided to go with carfax after seeing it online and other advertisements. I decided to apply for a carfax purchase and started to check a few of the cars that i had liked a lot. Thanks to carfax, the car that i had the most interest in and was ready to buy was not a good choice. After running the VIN number i found out that the car had not been serviced in a a timely manner and worst of all it was involved in two major accidents which brought the value of the car very low. I like that carfax gave me a value amount below that of the original value. I decided to pass on that vehicle and insted found another car that was extremely well taken care of with all the records listed and it was a one owner vehicle. Thanks to carfax i own a very good vehicle and made a right choice in making such a high investment.”

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Posted 11 years ago

“I loved how user friendly and how fast the report was pulled. This system is fantastic and even corrects you if the VIN number was entered incorrectly.”

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Posted 11 years ago

“I was at a place called Martin Preowned Auto in Whitman MA on April 21st 2014. I asked the owner for a carfax on the 2011 Kia Soul I wanted and she proceeded to print something called AutoCheck. Come to find out, after promises of the car being clear of any problems, Maureen Foley printed only the "Cover Page". It was later that evening after purchasing this vehicle for approx $12,000that I had a bad feeling. I paid for and got a CarFax for myself and I found out everything I thought I knew and everything she promised to be untrue. In fact, the car was recalled for brake lamps, sold to auction 1 month later, meaning the recall was never fixed when she sold it to me. On the lot at auction it then sat for one year contributing to "lot rot". carfax showed the car drove only 1000 in one year. The rotors were rotted and could not pass inspection. It also showed she lied about the car "not ever" being in an accident. It was in an accident. I appreciated carfax so much. It was my error not getting or insisting on a thorough report before purchase. I was comforted actually seeing and having the evidence of what really happened with my Kia, and because of that she was forced to cover the cost of the brakes and inspection. Carfax can't fix dishonest people, but it surely gave me what I needed.”

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Posted 11 years ago

“I knew Carfax from was the only place to look for. I'm thankful to them for providing great information on the car which i wanted to buy. i ended up not buying the car as it was listed as 'LEMON'. Infect this car was on sale buy one Credit union, when i approached them after running carfax, they were surprised to find the information i showed them and not even aware of it. They finally pulled out the car off the lot and send to auction. once again thanks CARFAX MPat”

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Posted 11 years ago

“Very useful tool for car buying. I remember asking ppl for the car fax report and then getting frustated when sellers wont come up with one while wondering if there was smthing they didnt want me to see. Buying a carfax subscription, even if it was for a month, helped me to get ahead in the game and be proactive. Now rather than waiting for ppl to send me carfax, i was checking out carfax reports myself and cancelling out test drives for fishy carfax report cars. The reports helped me do my homework on the car, owner and more importantly saved me time by helping me filter out clean history cars from craigslist. Double thumbs up! :) -- D Singh”

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Posted 11 years ago

“I stumbled across an estate sale car I wasn't really thinking about buying because it was filthy but decided to make an offer and it was accepted. I was concerned if the owner didn't keep the car clean did they service it. But before I paid the seller I ran the CarFax to check the service records, it showed the car in fact had been serviced so we did the deal. Thanks CarFax.”

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Posted 11 years ago

“I had so much trouble with my old car. It was in the shop more than I've driven it. After that cars life ended, I was without a car for 2 months. I found a honda civic with 97000 miles on it but had to get a carfax first because I was scared because of my experience with my old car. I ended up buying the honda civic because it had a great carfax report. Thanks! :)”

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Posted 11 years ago

“I don't know where I would be without CARFAX. I located a great buy on a Jeep Grand Cherokee. It "appeared" to be in excellent condition on the outside. However, after doing a complete CARFAX on VIN number, I come to realize to my surprise that the car was Not serviced properly and involved in a theft and in a flood, that was never reported. I passed on that vehicle and I just want to thank CARFAX for being a True lifesaver for me. You have saved me 10's of thousands of dollars and I would Highly recommend CARFAX to everyone! What an awesome service provided to the public. Thank you CARFAX! Jamie”

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Posted 11 years ago

“I never buy a car with out my car fax, in the last year I have purchased 3 new vehicle. while shopping car fax stays up on my tablet. I have found so many vehicles where the owners did not disclose the fact that the vehicles have been in serious accidents. If not for car fax I could have ended up with very bad vehicles. Thanks Car Fax Nonie Griffin”

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Posted 11 years ago

“Dealership was trying to sell me a Lux model Passat, but the Carfax showed me it was a turbo sedan. Still bought the car, but paid the right price, saving me from getting ripped off and for thousands less than they were asking. Also saw how well the car had been taken care of with nearly every oil change and routine maintenance documented. Carfax completely changes car buying, gives you so much more confidence when shopping and dealing with salespeople. Would be foolish to do it without getting one.”

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Posted 11 years ago

“Car Fax provided me with the important informations about car hystory for 2004 Mercedes SL600 that i urchased last year. The most important info was included in the maintenance records section. CarFax was able to provide me with the mercedes dealership all maintenance records for this car. Based on the Car Fax additional information and list of part s and major systems that were replaced ($35,000 value) I decided to purchase this car. It was the best purchase in my life. Other services like auto check, car proof, win data can not provide this type of info. Regards, Lub Mad Toronto, canada”

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Posted 11 years ago

“I've used car fax on 4 seep rate occasions in the past 3 months. Carfax not only helped me decide which car was right for me but it help get my life on track by allowing me to find a car that for my lifestyle.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews