CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking at a 2007 Subaru Imprezza Sport 5 sp. with 180,000 miles. The price was good but that's a lot of miles for any vehicle. But the CARFAX showed that it was a 1 owner vehicle, no accidents. But even though the differential and tranny fluids were changed, it didn't show the timing belt as being changed. With the confidence of the CARFAX 1 owner report, I bought the car, thinking that anyone who did the above maintenance would do the timing belt. Sure enough, his phone number was in the car, and the belt had been changed as well as the clutch. THANK YOU, CARFAX! Love the car! BW”

Helpful Report

Posted 9 years ago

“CarFax was extremely helpful in aiding my decision to buy the truck I just purchased. Because it was used and there were multiple owners, the facts that my CarFax report provided allowed me to negotiate the price down well below KBB which in turn gave me excellent loan terms. (1.5% to be exact). I did some other things such as an 116 point certified inspection but had it not been for CarFax, I doubt I would have proceeded as far with the purchase. It gave me the confidence I needed to go to the next step.”

Helpful Report

Posted 9 years ago

“Actually, CarFax helped SELL my car. In a used car market saturated with cars with anonymous owner and repair history. I was able to show potential buyers my car was only owned by me and regularly serviced by the manufacturer's dealer. This placed a potential buyer into a level of confidence he couldn't get from the "other guy's" offerings and the potential buyer turned buyer drove off in his new (used) vehicle confident I was a straight forward seller and he got what he was looking for. A clean car with a clean record. Thanks CarFax!”

Helpful Report

Posted 9 years ago

“Great for seeing if a car has had otherwise undisclosed problems in its history.”

Helpful Report

Posted 9 years ago

“I found a great deal on a 2013 Subaru WRX with only 5900 miles and had to get the carfax to make sure it wasnt too good to be true. Thankfully carfax revealed that everything the owner said was true and it gave me the confidence to purchase the vehicle. Thanks carfax!”

Helpful Report

Posted 9 years ago

“I was looking for a vehicle so my daughter could get to and from school. There were three vehicles to choose from and so I went to each CARFAX report and found this particular 2002 JEEP Liberty as our choice. If it was NOT for CARFAX, I would have NOT found such an AWESOME vehicle that will be dependable for my college bound daughter. Even after picking via the CARFAX report, we were able to test drive it and it drove like a new vehicle that supported the information on CARFAX!! Thank you CARFAX for being there to help us out in our decision to purchase her 2002 JEEP Liberty!!”

Helpful Report

Posted 9 years ago

“I drove 2 hours to buy a car that was supposed to have a clear title with no accidents. Car looked like it had been painted. So before I even test drove the car I ran the carfax on it. It showed a flood title. So glad for carfax.”

Helpful Report

Posted 9 years ago

“Was about to purchase an awesome looking 2008 mustang gt with a custom body kit and low miles, but thanks to car fax I learned the only reason it had a body kit was because it was in a front end collision.”

Helpful Report

Posted 9 years ago

“After buying a 2003 Sebring convertible on Craigslist listed in excellent shape, I had a repair bill of $980.00 the seller refused any compensation, a week later more problems. I run a CARFAX and found the car was a SALVAGE VEHICLE, AIR BAGS DEPLOYED. I will NEVER buy another user car with out checking CARFAX first.”

Helpful Report

Posted 9 years ago

“My bride fell in love with her dream car in 2003 when GM introduced the Cadillac XLR. Though I love her with all my heart, the price tag was out of reach. This year, the romance was rekindled as Karen started to search for XLRs that she could make her own. Well...she's not as sneaky as I am. I found her dream car in Alabama (we live in Wisconsin). The Car Fax gave me the confidence to make an offer and bring her dream car home. Needless to say, she was delighted and the car continues to light her eyes up every day! Thanks Car Fox!”

Helpful Report

Posted 9 years ago

“Carfax is the De-facto before buying a used car. It has saved me from buying a lot of cars which were good looking but didn't have so good history. It is completely worth it. Car buying is a major decision and buying a carfax account is small but significant fist step towards it. You can be 60-70% sure of buying a car based on its carfax report, rest 30-40% depends on you checking the car physically. So you see how carfax has a Lion's share in decision making!! I am glad I bought a carfax account before buying my car. - Vaibhav”

Helpful Report

Posted 9 years ago

“we did a car fax on a car my mom was going to buy, good thing we did little did we know that the owner was lying to us about a previous damage that the car had, car fax saved my mom from a big headache and later she got herself a better car.”

Helpful Report

Posted 9 years ago

“Carfax is for more than buying a used car. When my BMW needed a new engine I used Carfax to confirm the mileage and service history for a salvage motor sourced from eBay. Now my Bimmer with 87,000 miles has a new engine with 18,000 miles on it.”

Helpful Report

Posted 9 years ago

“I live a fair distance from the dealership and so I got as much information over the phone as I could, then went to Carfax.com. I live in the States but found that the car originated in Canada. Oh no! I thought the dashboard would show kilometers first, miles second. Gas in liters rather than gallons. So called the dealership again and they reassured me that it was a US dashboard. It was nice to have the history of the car from Carfax.com. I purchased it.”

Helpful Report

Posted 9 years ago

“Been looking for cars that have been in California their whole lives. CarFax is really nice to have every state they are registered in along with the collision and service reports. I feel like I'm shopping with my eyes closed without it! Paul”

Helpful Report

Posted 9 years ago

“I was looking to purchase a 2002 Avalanche for $5000 that had 129k miles on it . It was a great price for the truck and it drove out nice but something seemed strange .I wrote down the vin and I told the seller I would get back with him the next morning . I came home and purchased CAR FAX and am so very glad I did , this 129k miles had been 142k miles back in 2008 , not good . I didn't know you could turn back a digital odometer . I learned that it could be done but that wasn't the case . The entire dashboard with the cluster had been changed . CAR FAX saved me $5000 . After that if I could not get the information from the seller to run a CAR FAX I didn't even go look at it .THANKS CARFAX !!!”

Helpful Report

Posted 9 years ago

“It's great having a "one-stop" database where you can view vehicle history as a shopper and even track your own vehicle maintenance as an owner.”

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Posted 9 years ago

“Carfax revealed odometer tampering on a CRV we tracked down online. Thank you Carfax.”

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Posted 9 years ago

“I recently purchased a 2012 Ford Raptor from a used car dealer of all places. Buying a vehicle is a risky inevitable part of our adult lives that we all have to make. Nevertheless, when buying a used car from an unknown dealer, one has to take extra safety precautions, which is why I obtained a car report from Carfax. Carfax made that car purchase a pleasant one by giving me the needed confidence. So far I am extremely happy with the purchase of my truck and enjoying every mile of it.”

Helpful Report

Posted 9 years ago

“I was looking to buy a truck at an auction online. Bids seemed kind of low so I checked Carfax and found that the truck had been a write off at some point. Can't afford not to have Carfax. Saved me from making a huge mistake.”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,638 reviews