CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

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Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our company was looking at purchasing a Dodge Sprinter from a private party that was very competitively priced. We would have purchased it, if not for obtaining a CARFAX report. The money spent on the CARFAX was pennies compared to the headaches we would very well suffer if we had made the purchase. CARFAX showed where the Sprinter was actually a total loss, not once, but twice. The first was from an accident within the first year of it's original purchase. The second was water damage received five years later. Thank you CARFAX for keeping us from making a huge mistake.”

Helpful Report

Posted 12 years ago

“Carfax helped me sell my car very quickly! Unfortunately my father passed away last month. His pickup truck was left to me, which meant I no longer needed my Park Avenue. It was a 1994 with 144,000 miles. The car was in teriffic shape for its age, but I was expecting a month or two before it sold. I only had the car for 10 months, but never saw a report on it when I purchased it. So I went ahead and ran one in advance of the sale. I discovered I was only its third owner. The report indicated that the value was increased by $450.00 beacuse of its clean history. So just last week I ran a website ad to sell the car. Only 9 hours after the ad posted, I got a call from a prospective buyer. He came right away to look at the car, but didn't give any indication whether he was excited about it or not. He didn't say much even after driving it. But then I showed him the Carfax report i printed. He read through it, put it in the glove box, and simply asked me if I will accept cash today for the car. I accepted what I was asking for the car. It is clear that the Carfax report sealed the deal. best of all, the cash from the sale of the car was used to defray some of my personal expenses in dealing with my father's estate matters, and this has brought some added peace of mind. Needless to say I'm very happy with the Carfax service.”

Helpful Report

Posted 12 years ago

“Looking at several, late model VW Jettas in my area I spied one online at an independent dealer's lot in ___, TX. A link to CARFAX was provided but it was not paid for by the dealer. I made an appointment and met a salesman on their lot who'd formerly worked for Mitsubishi. We took the Jetta out for a spin. The car looked sharp but when driven made strange noises from underneath. Back in the dealers office we pulled the CARFAX and, lo-and-behold, the car had suffered serious damage and a title change. Oh well, at least the test drive showed I could live with a Jetta. Next stop was a "real" VW dealer with a Jetta coming in off lease return. To my surprise, the dealer also relied on CARFAX to accurately describe a vehicle in their inventory! The car was a good one and the price was OK so a deal was struck. The short if it is I'll never buy another car without a CARFAX - you shouldn't either.”

Helpful Report

Posted 12 years ago

“Being an USA site I find it serves Canada quite well too. I was looking to buy a 2 place sports car from a dealer. The price was attractive. I ran a carfax and found the KMs lower then previously reported from the registration. It was a red flag. A google and u-tube search showed me it is one of the easier cars to set the odo back on. I passed on the car and likly saved on repairs. Thanks Car-Fax”

Helpful Report

Posted 12 years ago

“I was about to purchase a 1996 Lexus with 102K miles on it. Something told me to run a carfax before I was going to purchase it. I ran the carfax and discovered that it actually had 243K miles instead. The speedometer had been replaced and really saved me from this disaster! Thanks carfax!!!”

Helpful Report

Posted 12 years ago

“My car was totaled in an accident so I had to purchase another car. I wanted to buy the exact same car because I loved my car, Honda Element. After looking at many adds and finding the same car, make, model and year with very different prices. 1 car was $17000, then the same year, model car was $11,000. This made me wonder how it could be so cheap or so expensive. Being a lady on my own with no one to consult I decided to buy 5 package of ?Car Fax? What I found out was amazing to me. The cars that were to good to be true, were! The really cheap cars, that I was drawn to had RE-BULT TITLES. I had no idea what this could be. I kept checking cars on my ?Car Fax? and asking questions. I found that most cars with re-built titles were in very bad accidents that showed on ?Car Fax? Through ?Car Fax, and a few honest people and my insurance Co I found that these cars were purchased at auction from a junk pile and repaired to make a whole car but this car could not be insured with full insurance. Well why would I spend $15,000 on a car that I could not insure. The few people that actually owned a car with a re-built title were desperate to sell, I almost bought 1 myself. THANK YOU ?CAR FAX? I finally purchased a 2011 Nissan from a private party, 1 owner with very low miles. I love my new car, fully insured and paid for in cash. Thank you again ?Car Fax? DO not buy a car without it!!!”

Helpful Report

Posted 12 years ago

“My Son and I were looking for a good used car for him on craig's list and I used Carfax to run license numbers and any VINs that the owners provided to get the histories on those cars before we drove to see them. As luck would have it we ended up buying from a dealer who also provided us with carfax before we bought the car. We got the car we sought and hardly drove any distance at all before we purchased. We knew it was a two owner car that had regular service with only minor hail damage, and it had been repaired perfectly to our satisfaction. Carfax paid for itself in gasoline savings.”

Helpful Report

Posted 12 years ago

“I totaled out my old car and was looking for a used Subaru Forester. I found one that looked great, was in good condition, and was at my price range. I was still hesitant about buying the vehicle because it was an 01. My girlfriend suggested that I carfax it. Upon looking at the vehicles history I immediately purchased the vehicle. I felt confident that I was buying a vehicle that was well taken care of and wouldn't give me any major problems. Without the vehicles history I may not have bought the Subaru.”

Helpful Report

Posted 12 years ago

“I was looking to buy a Subaru Outback and used Carfax to check titles on several. One thought one was great deal, come to find out it was salvage title! My next vehicle I found seemed to be the right car, low miles, ran well. I made an offer pending a good inspection. The inspection came out ok, but noted some oil leaks. I was ready to sign the papers, thinking it was minor. I re-reviewed the Carfax and it had noted which shops the car had been serviced. One appeared to do most of the service. I called them, they remembered the vehicle then told me the motor was bad! Carfax saved me $1000s! Carfax directed me to a local dealer where I finally got a good car in good shape.”

Helpful Report

Posted 12 years ago

“After buying a 2000 Grand Am refered by my son in law, a car dealer and was totaled, we bought the 5 car fax package before buying another car, we ran all our cars and the 2001 Grand Am we bought and found the 2000 Grand Am was in 3 accidents, don't trust even a family member get the car fax, we just bought 5 more car fax and bought a nice 2011 Chevy HHR clean, thanks Car Fax.”

Helpful Report

Posted 12 years ago

“I bought a 2000 Silverado pickup that appeared to be nice and clean. I forgot to do my Carfax before buying...bad mistake! It had an odometer rollback and had been severely wrecked. Always do your Carfax! Do it before leaving your house to buy a vehicle so you won't forget.”

Helpful Report

Posted 12 years ago

“Was going to purchase a car for 4400, was going to buy it on the trust of seller, showed 108,000kms, ran a carfax it had over 300,000 kms was rebuilt/salvage. Saved 4400 dollars spending 50 dollars. It pays to do it.”

Helpful Report

Posted 12 years ago

“My husband found a beautiful 2009 Chevy 2500 HD , 4door, 110,786 miles power everything, box cover, 4x4, Auto, Diesel pickup truck at auction and wanted to bid. The truck was awesome and even had new tires! We started it and it purred but auction rules would not let us test drive. We bought the unlimited car fax and ran the VIN number to find the truck had 5 owners, a total insurance loss from a wreck in another state (a state that did not issue salvage titles). Someone else bought the truck and a big headache for 22,350. Thank you Car Fax for saving us from a disastrous mistake. Debbie Jones”

Helpful Report

Posted 12 years ago

“Several years ago, I was in the process of purchasing a 2006-2008 Corvette and found one online. The owner had stated the vehicle had an insurance claim due to a rock flying up and cracking the windshield. This seemed reasonable because the car was equipped with GM's Heads Up Display. This requires a special laminated windshield that generally costs $1200. So I could understand making a claim to get that repaired. I ran the Carfax and asked the owner to confirm the date of the incident. His dates didn't match the Carfax, so I did some additional research and obtained the Sheriff's police report of the incident. It turned out that the car had been in a minor fender bender in a parking lot and the back of the car was damaged. The police report had both the owner and his wife listed as occupants and there was a basic sketch of the incident. When I confronted the owener about the information, he flat out denied the incident occured and that there had to be a mistake. Needless to say I didn't end up purchasing the vehicle because the seller was clearly dishonest and who knows what else he was hiding. If it hadn't been for the Carfax, I likely would have purchased that vehicle. I always get the Carfax!”

Helpful Report

Posted 12 years ago

“CARFAX Report gave me the needed peace of mind to travel from Chicago to Arizona to purchase my new truck After my Lincoln Mark LT encountered black ice on the expressway in Northwest Indiana and introduced itself to the safety wall, I was in the market for a vehicle. I had previously owned a Ford Excursion and was very happy with it. Many times my family will go out to dinner in a group of seven and we would have to take two vehicles. So I made the decision to purchase a 2005 Ford Excursion. My prior Excursion had the V-10 gas engine and this time I wanted the Power Stroke Diesel. I started my search locally and there were several to choose from, but one stood out. A dealer had one that the CARFAX Report showed had started its life in Arizona. It was cleaner than the others for sale and had no rust on the trailer hitch. All of the other Excursions had rust on their trailer hitches from the road salt used in our area. Unfortunately the Arizona Excursion for sale in Chicago sold but I had an idea. Why not purchase an Excursion in Arizona. My search began on Craigslist and I found the perfect Excursion. It was a 2005 Eddie Bauer with the Power Stroke Diesel and only 75000 miles on the odometer. It also had a transferable warranty and the owner provided me with a documented service history. Everything looked and sounded great but I did have some concerns about traveling that far to purchase a vehicle. My next step was to order a CARFAX Report for this vehicle and it was all the confirmation that I needed. The service records and the CARFAX Report matched perfectly and the CARFAX Report was clean showing no accidents. The CARFAX BUYBACK GUARANTEE also made me feel good about this purchase. Everything went great with the current owner picking my son and I up at the airport and us dropping him off at his home and starting our journey back to Chicago. I will save the story about the blizzard we ran into near Flagstaff for another day.”

Helpful Report

Posted 12 years ago

“When my husbands car broke down for the FINAL time, we needed a car and quick! Our local neighborhood car dealer had just taken delivery of a used Toyota Echo but had no evidence of its actual mileage (was exempt on the title) and no service records. We subscribed to CARFAX and found that the history the former owner gave was accurate and this 13 year old vehicle has the actual mileage (only 38,000!) After this car's owner passed away, it was left to another family member who already had a car, so, it sat under a shade tree for 16 months. Almost every record of every service conducted on this vehicle was provided for our viewing on the CARFAX report, and providing us peace of mind & reassurance in our potential investment. After a desired fluid change and tune-up, my husband was back on the road, and , we owe it all to CARFAX. We wouldve spent days or even longer trying to get a good sound vehicle with a solid report if not for CARFAX. Thank you CARFAX! Youre the best!”

Helpful Report

Posted 12 years ago

“I was looking for a first car for my son and found a local dealer selling a 2008 Jeep wrangler Sahara. The dealer said the car had a clean title, clear autocheck, and was accident free. He faxed me a copy of the title and it was indeed a clean New Jersey title. I was a bit weary of this dealer and decided to run a Car Fax. Even though the title came up clean, their was a a history of a total insurance loss from an accident six months previous. I was weary of the clean autocheck since I was burned one time before by them. The Car Fax history prevented me from making a hudge mistake. Don't trust your car history to anyone else...get a car fax before buying any used vehicle.”

Helpful Report

Posted 12 years ago

“Well I should have got the CARFAX on the first car that I bought from a friend but I was sure to get it on my recent purchase. I was not searching for any particular car, as for the first car was a 1995 Mazda 929, turned out to be a $1400 mistake on top of the $1200 that I paid for the car. You are supposed to trust your friends right? Anyway, I went down a main strip of car lot after car lot listening to them tell me NO, or need more down. I stopped at this one lot and under the snow, I could see a glimmer of red, they told me to go fill out some paperwork and they would get the car ready for me to test drive. A few short minutes later, there she was, A Victory Red 2004 Chevy Cavalier LS Sport. The complete sports package, tinted windows, spoiler, chrome wheels, she was speeding just sitting there. I drove it around the block and it felt really nice. I got home and knew that was the car I wanted, since I am turning 40 soon, I wanted to find what little bit of youth I have left. The CARFAX came back with four owners before me 1 personal with 3 dealership owners. So I was okay with that and the mileage matched. There was a minor accident report but it was back with the first owner. So I insisted that it be checked out over at the Chevy dealer next door. Sure enough, the CARFAX helped, the instrument cluster was needed to be replaced, the theft system was all out of whack, but the structure of the car was sound and true. I have been driving my little hot lady all over Colorado and loving every minute! The only thing missing, is a little CARFAX Fox sitting on the dash to make things perfect!!”

Helpful Report

Posted 12 years ago

“Was about to drive several hundred miles out of town for a black ?07 F150 STX I had found on the web; mileage, price and other options were pretty much what I was looking for. The dealer didn?t have a CarFax on it but admitted there had been a ?little damage high up on the right front quarter panel? but insisted he had fixed it and it was nothing to worry about. I got a copy of the purchase order he had sent to my credit union, so I took the VIN from the order and ran a CarFax and discovered, much to my dismay, that the truck had been totaled. I called the credit union, cancelled the order and ended up getting another vehicle from another dealership. The truck was not black like I wanted but it had a squeaky clean history and didn?t have a rebuilt title. For sure CarFax saved me from potentially buying a disaster, and that?s ?just the Fax, ma?ma.?”

Helpful Report

Posted 12 years ago

“My old truck finally died, after years of hanging on by a thread, and that meant I had to buy another one. Not being able to afford a ?new? pickup, I hit the used market. Let?s be honest ? I am NOT a mechanic. I?m not even mechanical at all. And so the thought of buying a new pickup without some kind of ?insider? information was something that scared me to death. I bought the five-report package for Carfax and began searching through the process, ruling out two potential trucks based on information in those reports. While I was narrowing down my search for a pickup, my 17-year-old son decided it was time for him to but his first vehicle, so we began running Carfax reports on some that caught his eye. I never like to spend money, but thanks to Carfax I now own a 2006 Ford F150 with less than 75,000 miles that is a terrific vehicle, and my son now owns a 2008 Subaru Outback that he purchased for $7,000 less than the retail value. Carfax, you made life better for us all the way around.”

Helpful Report

Posted 12 years ago

CARFAX is rated 4.3 based on 2,639 reviews